JeanO Active member Joined Apr 25, 2018 Posts 25 Apr 25, 2018 #1 I am unable to restart, or start after any shutdown whether in regular or safe mode, or booting from CD. BSOD error message is the "driver irql not less or equal". I receive the "Windows has recovered" window, and once subsequently up and going do not have any issues as long as I leave well enough alone and do not shut down (sleep and wake is normal) Attempting to use repair CD is a fail - "cannot be repaired". Several days ago I picked up the trojan Win32/Tiggre!rfn - caught/quarantined/deleted by Win7 MSE - and suspect that is the root of the above evil. New scans by MSE, RogueKiller and Malwarebytes show no further signs of it but evidently serious damage has already been done. Here is the information your wiki asked for: View attachment SysnativeFileCollectionApp.zip · OS...Windows 7 Home Premium, x64 (original to system), OEM (no install CDs) · Age of system (hardware)...mfg'd 2011 · Age of OS installation - have you re-installed the OS?...No · CPU...Intel i7 Quad Core, 8GB RAM · Video Card...NVIDIA GeForce 310M, 512MB Video RAM · System Manufacturer · Exact model number...Sony Vaio VPCF13UFX 500GB · Laptop or Desktop?...Laptop ******************************* As per your add'l instructions: · Run - Driver Verifier - Windows 7...done · Run HDD Diagnostics - ran cmd/wmic...status OK unable to run chkdsk in regular or safe mode...BSOD error "driver irql not less or equal" ran CrystalDisk..."health status good" · Test RAM - ran Windows Memory Diagnostics, no issues · Run Malwarebytes...done, see View attachment 1bMalwareBytesFULLscanReport 4-25.zip ******************************* When you can get to my problem, your expertise and patience will be appreciated. I am no expert but can use cmd and follow a tutorial. Thank you in advance, Jean.
I am unable to restart, or start after any shutdown whether in regular or safe mode, or booting from CD. BSOD error message is the "driver irql not less or equal". I receive the "Windows has recovered" window, and once subsequently up and going do not have any issues as long as I leave well enough alone and do not shut down (sleep and wake is normal) Attempting to use repair CD is a fail - "cannot be repaired". Several days ago I picked up the trojan Win32/Tiggre!rfn - caught/quarantined/deleted by Win7 MSE - and suspect that is the root of the above evil. New scans by MSE, RogueKiller and Malwarebytes show no further signs of it but evidently serious damage has already been done. Here is the information your wiki asked for: View attachment SysnativeFileCollectionApp.zip · OS...Windows 7 Home Premium, x64 (original to system), OEM (no install CDs) · Age of system (hardware)...mfg'd 2011 · Age of OS installation - have you re-installed the OS?...No · CPU...Intel i7 Quad Core, 8GB RAM · Video Card...NVIDIA GeForce 310M, 512MB Video RAM · System Manufacturer · Exact model number...Sony Vaio VPCF13UFX 500GB · Laptop or Desktop?...Laptop ******************************* As per your add'l instructions: · Run - Driver Verifier - Windows 7...done · Run HDD Diagnostics - ran cmd/wmic...status OK unable to run chkdsk in regular or safe mode...BSOD error "driver irql not less or equal" ran CrystalDisk..."health status good" · Test RAM - ran Windows Memory Diagnostics, no issues · Run Malwarebytes...done, see View attachment 1bMalwareBytesFULLscanReport 4-25.zip ******************************* When you can get to my problem, your expertise and patience will be appreciated. I am no expert but can use cmd and follow a tutorial. Thank you in advance, Jean.
JeanO Active member Joined Apr 25, 2018 Posts 25 Apr 25, 2018 #2 (posting add'l report - Farbar Recovery Scan Tool) View attachment 34709 View attachment Addition.txt
(posting add'l report - Farbar Recovery Scan Tool) View attachment 34709 View attachment Addition.txt
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,195 Location %systemroot% Apr 26, 2018 #3 I would first recommend creating a new thread in https://www.sysnative.com/forums/security-arena/ using the following posting instructions - Malware Removal Posting Instructions It would be best to ensure that any remnants of the infection have been removed before investigating into your BSOD issues.
I would first recommend creating a new thread in https://www.sysnative.com/forums/security-arena/ using the following posting instructions - Malware Removal Posting Instructions It would be best to ensure that any remnants of the infection have been removed before investigating into your BSOD issues.
JeanO Active member Joined Apr 25, 2018 Posts 25 Apr 26, 2018 #4 Done. Moved to Security Arena section
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,195 Location %systemroot% Apr 26, 2018 #5 Thanks, hopefully you'll get a response soon, after it has been confirmed that all traces of the malware have been removed, then we'll proceed with debugging the BSOD issue.
Thanks, hopefully you'll get a response soon, after it has been confirmed that all traces of the malware have been removed, then we'll proceed with debugging the BSOD issue.