1. #1

    HP ZBook 17 G2 - Daily BSOD's

    OS - Windows 7, x64, original installation, oem install, approximately 2.5 years old, no re-install of OS since new.

    CPU - Intel Core i7-4910MQ CPU @2.90GHz
    Video Card - Intel HD Graphics 4600
    Motherboard - Laptop
    Power Supply - Laptop
    System MFG - HP
    Model - HP ZBook 17 G2
    Laptop

    SysnativeFileCollectionApp.zipI get freezes and BSOD's at random times, mostly seems acerbated when docking/undocking at work but it's not exclusive to that. I am good for at least 1 BSOD a day and lately, it hangs at the "Initializing disk for data dump" and it does not create a minidump file. I have attached the .zip. I enabled the driver verify.

    I am trying to troubleshoot as best as I can but this has some people in the company stumped.

    Thanks,
    Chris


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  2. #2
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor

    Join Date
    May 2015
    Location
    The Netherlands
    Age
    21
    Posts
    648
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: HP ZBook 17 G2 - Daily BSOD's

    Hi doyle,

    to Sysnative.

    Please install the Nvidia display drivers from HP.

    Code:
    0: kd> !irp fffffa801cc399d0
         cmd  flg cl Device   File     Completion-Context
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
    			Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
    			Args: 00000000 00000000 00000000 00000000
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 fffffa8012006040 00000000 00000000-00000000    pending
    	       \Driver\nvlddmkm
    			Args: 00000000 00000001 00000004 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-fffffa800e39fc60    
    
    
    			Args: 00000000 00000000 00000000 00000000
    
    
    0: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff880`0fa02000 fffff880`107fc000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Jun 26 03:30:08 2017 (595063A0)
        CheckSum:         00DB5850
        ImageSize:        00DFA000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

  3. #3

    Re: HP ZBook 17 G2 - Daily BSOD's

    Thank you axe0, should I run the collection app again after I download and install the Nvidia drivers or do you think that could be the possible source of my issues?

    Thanks,
    Chris

  4. #4
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor

    Join Date
    May 2015
    Location
    The Netherlands
    Age
    21
    Posts
    648
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: HP ZBook 17 G2 - Daily BSOD's

    It is the source of the dumps provided.

  5. #5

    Re: HP ZBook 17 G2 - Daily BSOD's

    Interestingly, the driver suggested by HP's site as part of the Nvidia control panel seems to be older than the one checking through device manager on the Nvidia Quadro K3100M itself. Since installing and restarting, the computer has been very unstable, locking up, so after a few hard restarts, I just utilized the Device Manager to determine the appropriate driver and it says it is up to date. This thing is becoming unbearable. I do appreciate the assistance.

  6. #6
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor

    Join Date
    May 2015
    Location
    The Netherlands
    Age
    21
    Posts
    648
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: HP ZBook 17 G2 - Daily BSOD's

    If you haven't tried it, try first uninstalling the current installed drivers using DDU and then install the drivers from HP.
    Display Driver Uninstaller Download version 17.0.7.5

  7. #7

    Re: HP ZBook 17 G2 - Daily BSOD's

    Thanks axe0. I am running the DDU now.

  8. #8

    Re: HP ZBook 17 G2 - Daily BSOD's

    OK, I have run the DDU, removed all traces of Nvidia, restarted,a nd then reinstalled the drivers recommended by HP's site. I'll monitor from this point to see if I have improvements in stability. Again, I have been chasing this for quite some time and I really appreciate the assistance and direction!

  9. #9
    x BlueRobot's Avatar
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    Re: HP ZBook 17 G2 - Daily BSOD's

    If you do experience any other crashes, then please upload the dump files using the same Sysnative file collection tool.
    Machines Can Think

    We don't make mistakes; we just have happy accidents.

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