1. #1

    Join Date
    May 2014
    Location
    Argentina
    Posts
    48

    [W10V1703b15063 x64] WHEA BSOD

    Hello guys, my sister's PC threw this (or "these"... don't know if it was just one or 2) BSOD:

    MEGA

    There you have an "automatic memory dump" (Windows 10 saves it at %SYSTEMROOT%/memory.dmp, but don't know if it's a kernel dump or what) and a minidump.

    Hope you can shed some light on this!

    Thanks in advance,
    Pablo


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  2. #2
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor

    Join Date
    May 2015
    Location
    The Netherlands
    Age
    21
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    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
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        Corsair RM550x
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      • Operating System:
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    Re: [W10V1703b15063 x64] WHEA BSOD


  3. #3

    Join Date
    May 2014
    Location
    Argentina
    Posts
    48

    Re: [W10V1703b15063 x64] WHEA BSOD

    Ok, my apologies for not following the rules...

    While I wait to have access to the PC again to run the BSOD collectin app, I'll answer the questions:

    OS - Windows 10, 8.1, 8, 7, Vista ?
    Win 10 x64 1703
    x86 (32-bit) or x64 ?
    What was original installed OS on system?
    the same one
    Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
    retail
    Age of system (hardware)
    about 4 years
    Age of OS installation - have you re-installed the OS?
    Reinstalled win when added an SSD about a year ago
    CPU
    Intel core i7 3770
    Video Card
    Geforce gtx 650
    MotherBoard - (if NOT a laptop)
    Asus P8Z77-M
    Power Supply - brand & wattage (if laptop, skip this one)
    600W, can't remember the brand and model

    System Manufacturer
    Self built
    Exact model number (if laptop, check label on bottom)

    Laptop or Desktop?
    desktop

  4. #4

    Join Date
    Jul 2017
    Location
    Cambridge, UK
    Age
    58
    Posts
    85

    Re: [W10V1703b15063 x64] WHEA BSOD

    There is a level 2 cache error on the CPU being reported in the crash dumps. This type of hardware error can be a sign the CPU is faulty but I would begin by making sure that the system is not overclocked in any way, is not overheating or does not have any non-standard BIOS settings. You can reset the BIOS settings to optimised defaults and monitor temperatures with a program like Speccy. Further tests of the CPU are possible using Prime95 and the Intel CPU Diagnostic tool.
    Pablo says thanks for this.

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