1. #1

    [Win8.1Pro x64] 0x9c caused by intelppm.sys, while playing games. FIX: WIN. REINSTALL

    OS - Windows 10, 8.1, 8, 7, Vista ? Windows 8
    x86 (32-bit) or x64 ? x64
    What was original installed OS on system? Microsoft Windows
    Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? I update windows 10 from microsoft site.
    Age of system (hardware) 2 Year
    Age of OS installation - have you re-installed the OS? Yes, it was windows 10 then i downgrade to Win 8. I forget, maybe like 5 month ago

    CPU i5-5200U
    Video Card NVDIA Geforce
    MotherBoard - (if NOT a laptop)
    Power Supply - brand & wattage (if laptop, skip this one)

    System Manufacturer Asus
    Exact model number (if laptop, check label on bottom)


    Laptop or Desktop? Laptop



    • Ad Bot

      advertising
      Beep.

        
       

  2. #2
    x BlueRobot's Avatar
    Join Date
    May 2013
    Location
    Minkowski Space
    Posts
    1,872

    Re: BSOD while playing any game

    Code:
    BugCheck 9C, {0, ffffd0009484ae60, 0, 0}
    
    Probably caused by : intelppm.sys ( intelppm!MWaitIdle+18 )
    The bugcheck indicates that a machine check exception has occurred, this a form of error reporting delivered by the processor to indicate that an fatal error has occurred. Since we are dealing with a x64 compatible processor, then the second parameter provides the address of the exception record, however, this structure is unfortunately not provided with public symbols.

    This bugcheck can be difficult to debug and therefore I would suggest first checking for any BIOS updates from the manufacturer's support page.

    Code:
    3: kd> !sysinfo machineid
    Machine ID Information [From Smbios 2.8, DMIVersion 40, Size=2209]
    BiosMajorRelease = 5
    BiosMinorRelease = 6
    BiosVendor = American Megatrends Inc.
    BiosVersion = X455LDB.204
    BiosReleaseDate = 11/28/2014
    SystemManufacturer = ASUSTeK COMPUTER INC.
    SystemProductName = X455LDB
    SystemFamily = X
    SystemVersion = 1.0       
    SystemSKU = ASUS-NotebookSKU
    BaseBoardManufacturer = ASUSTeK COMPUTER INC.
    BaseBoardProduct = X455LDB
    BaseBoardVersion = 1.0
    I can't appear to find the specific Intel architecture for the processor either?

    Code:
    3: kd> !sysinfo cpumicrocode
    Initial Microcode Version: 00000013:00000000
     Cached Microcode Version: 00000013:00000000
             Processor Family: 06
              Processor Model: 3d
           Processor Stepping: 04
    MichaelB says thanks for this.
    Machines Can Think

    We don't make mistakes; we just have happy accidents.

  3. #3

    Re: BSOD while playing any game

    Quote Originally Posted by x BlueRobot View Post
    Code:
    BugCheck 9C, {0, ffffd0009484ae60, 0, 0}
    
    Probably caused by : intelppm.sys ( intelppm!MWaitIdle+18 )
    The bugcheck indicates that a machine check exception has occurred, this a form of error reporting delivered by the processor to indicate that an fatal error has occurred. Since we are dealing with a x64 compatible processor, then the second parameter provides the address of the exception record, however, this structure is unfortunately not provided with public symbols.

    This bugcheck can be difficult to debug and therefore I would suggest first checking for any BIOS updates from the manufacturer's support page.

    Code:
    3: kd> !sysinfo machineid
    Machine ID Information [From Smbios 2.8, DMIVersion 40, Size=2209]
    BiosMajorRelease = 5
    BiosMinorRelease = 6
    BiosVendor = American Megatrends Inc.
    BiosVersion = X455LDB.204
    BiosReleaseDate = 11/28/2014
    SystemManufacturer = ASUSTeK COMPUTER INC.
    SystemProductName = X455LDB
    SystemFamily = X
    SystemVersion = 1.0       
    SystemSKU = ASUS-NotebookSKU
    BaseBoardManufacturer = ASUSTeK COMPUTER INC.
    BaseBoardProduct = X455LDB
    BaseBoardVersion = 1.0
    I can't appear to find the specific Intel architecture for the processor either?

    Code:
    3: kd> !sysinfo cpumicrocode
    Initial Microcode Version: 00000013:00000000
     Cached Microcode Version: 00000013:00000000
             Processor Family: 06
              Processor Model: 3d
           Processor Stepping: 04

    What does that Intel Architecture? maybe this??


    [Win8.1Pro x64] 0x9c caused by intelppm.sys, while playing games. FIX: WIN. REINSTALL-system-png

    [Win8.1Pro x64] 0x9c caused by intelppm.sys, while playing games. FIX: WIN. REINSTALL-system2-png[Win8.1Pro x64] 0x9c caused by intelppm.sys, while playing games. FIX: WIN. REINSTALL-system3-png

  4. #4

    Join Date
    Dec 2014
    Location
    Germany
    Posts
    179

    Re: BSOD while playing any game

    that is the CPU, detected by windbg

    Code:
    2: kd> !sysinfo cpuinfo
    [CPU Information]
    ~MHz = REG_DWORD 2195
    Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
    Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
    Identifier = REG_SZ Intel64 Family 6 Model 61 Stepping 4
    ProcessorNameString = REG_SZ Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
    Update Status = REG_DWORD 7
    VendorIdentifier = REG_SZ GenuineIntel
    MSR8B = REG_QWORD 1300000000
    Installed since beginning?

    Code:
    Start             end                 module name
    fffff800`6d200000 fffff800`6d248000   dtsoftbus01   (deferred)             
        Image path: \SystemRoot\System32\drivers\dtsoftbus01.sys
        Image name: dtsoftbus01.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Feb 21 10:49:36 2014 (53072130)
        CheckSum:         00047544
        ImageSize:        00048000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    and not a good idea, known failures, deinstall your Daemontools at least for testing.

    The minidump(s) do not give more information, worst case: cpu

    Access Denied
    Faris says thanks for this.

  5. #5

    Re: BSOD while playing any game

    Quote Originally Posted by MichaelB View Post
    that is the CPU, detected by windbg

    Code:
    2: kd> !sysinfo cpuinfo
    [CPU Information]
    ~MHz = REG_DWORD 2195
    Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
    Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
    Identifier = REG_SZ Intel64 Family 6 Model 61 Stepping 4
    ProcessorNameString = REG_SZ Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
    Update Status = REG_DWORD 7
    VendorIdentifier = REG_SZ GenuineIntel
    MSR8B = REG_QWORD 1300000000
    Installed since beginning?

    Code:
    Start             end                 module name
    fffff800`6d200000 fffff800`6d248000   dtsoftbus01   (deferred)             
        Image path: \SystemRoot\System32\drivers\dtsoftbus01.sys
        Image name: dtsoftbus01.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Feb 21 10:49:36 2014 (53072130)
        CheckSum:         00047544
        ImageSize:        00048000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    and not a good idea, known failures, deinstall your Daemontools at least for testing.

    The minidump(s) do not give more information, worst case: cpu

    Access Denied

    I've uninstall the Daemontools and got BSOD "System_Service_Exception". Sir, maybe it is because the Daemon?

  6. #6

    Join Date
    Dec 2014
    Location
    Germany
    Posts
    179

    Re: BSOD while playing any game

    Hi,

    unusual^^

    can you login and try an restorepoint?
    or safe_mode and then restorepoint

  7. #7

    Re: BSOD while playing any game

    Quote Originally Posted by MichaelB View Post
    Hi,

    unusual^^

    can you login and try an restorepoint?
    or safe_mode and then restorepoint
    Ill try to reinstall the windows tommorow sir, so it will remove the daemon tools, i think the bsod problem is because the daemon tools

  8. #8

    BSOD Again

    OS - Windows 10, 8.1, 8, 7, Vista ? Windows 8
    x86 (32-bit) or x64 ? x64
    What was original installed OS on system? Microsoft Windows
    Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? I update windows 10 from microsoft site.
    Age of system (hardware) 2 Year
    Age of OS installation - have you re-installed the OS? Yes, 1 days ago

    CPU i5-5200U
    Video Card NVDIA Geforce
    MotherBoard - (if NOT a laptop)
    Power Supply - brand & wattage (if laptop, skip this one)

    System Manufacturer Asus
    Exact model number (if laptop, check label on bottom)


    Laptop or Desktop? Laptop

    Here's my .dmp
    091117-31406-01.rar - Google Drive

  9. #9

    Join Date
    Jul 2017
    Location
    Cambridge, UK
    Age
    59
    Posts
    96

    Re: BSOD Again

    Hello Faris,

    This appears to be the same bugcheck as you have previously reported:

    Code:
    BugCheck 9C, {0, ffffd001be38fe60, 0, 0}
    Probably caused by : intelppm.sys ( intelppm!MWaitIdle+18 )
    
    MACHINE_CHECK_EXCEPTION (9c)
    A fatal Machine Check Exception has occurred.
    
    This machine check exception is reported by the CPU, the second parameter is the exception record address but it is not something I can debug.

    In a previous thread it was pointed out that you should update your BIOS.

    Your version is
    BIOS Version X455LDB.204

    There is an update to ver .205 available which you should download from ASUS and apply.



  10. #10
    x BlueRobot's Avatar
    Join Date
    May 2013
    Location
    Minkowski Space
    Posts
    1,872

    Re: BSOD while playing any game

    Faris, please do not create additional threads since it can become rather confusing for all parties involved.
    Machines Can Think

    We don't make mistakes; we just have happy accidents.

  11. #11

    Re: BSOD while playing any game

    Quote Originally Posted by x BlueRobot View Post
    Faris, please do not create additional threads since it can become rather confusing for all parties involved.
    Okay iam sorry

  12. #12

    Re: BSOD Again

    Quote Originally Posted by philc43 View Post
    Hello Faris,

    This appears to be the same bugcheck as you have previously reported:

    Code:
    BugCheck 9C, {0, ffffd001be38fe60, 0, 0}
    Probably caused by : intelppm.sys ( intelppm!MWaitIdle+18 )
    
    MACHINE_CHECK_EXCEPTION (9c)
    A fatal Machine Check Exception has occurred.
    
    This machine check exception is reported by the CPU, the second parameter is the exception record address but it is not something I can debug.

    In a previous thread it was pointed out that you should update your BIOS.

    Your version is
    BIOS Version X455LDB.204

    There is an update to ver .205 available which you should download from ASUS and apply.


    Okay sir, i think the problem is on the fan, it have a little noise there

  13. #13
    x BlueRobot's Avatar
    Join Date
    May 2013
    Location
    Minkowski Space
    Posts
    1,872

    Re: BSOD while playing any game

    Have you updated the BIOS?
    Machines Can Think

    We don't make mistakes; we just have happy accidents.

  14. #14

    Re: [Win8.1Pro x64] 0x9c prob. caused by intelppm.sys, while playing games.

    It solved sir thanks so much!

Similar Threads

  1. BSOD randomly playing games.HELP!
    By pirata292 in forum BSOD, Crashes, Kernel Debugging
    Replies: 26
    Last Post: 07-01-2018, 05:05 AM
  2. [Win8.1Pro x64] BC 0x109
    By Faris in forum BSOD, Crashes, Kernel Debugging
    Replies: 3
    Last Post: 09-30-2017, 07:57 PM
  3. BSOD While Playing Games
    By Reishi24 in forum BSOD, Crashes, Kernel Debugging
    Replies: 9
    Last Post: 04-22-2015, 04:37 PM
  4. BSOD when playing games - Windows 7 x64
    By Jansson in forum BSOD, Crashes, Kernel Debugging
    Replies: 1
    Last Post: 06-30-2014, 08:55 AM
  5. BSOD when playing games
    By ThomasG in forum BSOD, Crashes, Kernel Debugging
    Replies: 8
    Last Post: 10-27-2012, 07:31 AM

Log in

Log in