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  1. #21
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,314
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD at Sleep / Hibernate Modes

    I have an HP dv7-1020us laptop that came with Vista SP1 in 2008.

    I've updated Intel 5100 wifi from Intel 12+ times since.

    Currently running Windows 7 x64.

    Same w/ NVIDIA video & Realtek Ethernet drivers.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
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  2. #22

    Re: BSOD at Sleep / Hibernate Modes

    Ok...WiFi driver didn't work, in fact, I had to go back to the restore I did before downloading the driver. I am super impressed with your site and the experts that are helping me...I believe there is a solution to everything, and that is how I have tried to resolve problems on my own, being self-taught for the past 30+ years (Apple II+ was my first PC). What do you think can be the resolution of this problem? My company's IT man would say to just re-install everything, but I can't go that route because of the time it would take to re-install. I think we are close to a solution...we have never discarded hardware defects...I would like to think that my experiences with SONY Vaio systems will continue to be positive, but it is a possibility. Should I send you the MEMORY.DMP file I mentioned before?
    Corrine says thanks for this.

  3. #23
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,314
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD at Sleep / Hibernate Modes

    Yes... please provide a link to memory.dmp (zipped!).

    Also, please re-run the jcgriff2 BSOD app + AutoRuns -

    BSOD Posting Instructions `

    Sorry about Intel... it was worth a shot.

    Thank you for your kind words - really appreciate it.

    Regards. . .

    jcgriff2

    EDIT: You can skip #5 & #6
    Last edited by jcgriff2; 06-23-2012 at 01:46 PM.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

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    Windows Insider MVP 2018 - Present

  4. #24
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,314
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD at Sleep / Hibernate Modes

    Quote Originally Posted by Amcgrap View Post
    Ok...WiFi driver didn't work, in fact, I had to go back to the restore I did before downloading the driver. I am super impressed with your site and the experts that are helping me...I believe there is a solution to everything, and that is how I have tried to resolve problems on my own, being self-taught for the past 30+ years (Apple II+ was my first PC). What do you think can be the resolution of this problem? My company's IT man would say to just re-install everything, but I can't go that route because of the time it would take to re-install. I think we are close to a solution...we have never discarded hardware defects...I would like to think that my experiences with SONY Vaio systems will continue to be positive, but it is a possibility. Should I send you the MEMORY.DMP file I mentioned before?
    To answer your questions directly, my experience with BSODs at sleep/hibernate can be:
    • Networking drivers
    • BIOS (needs update)
    • Internet Security Suite - Norton, McAfee, KIS, etc...
    • Other app
    • Hardware failure


    There may even be a Sony app that's responsible.

    It's hard to tell at this point. The lack of dumps since 6 June is troublsome.

    Hopefully the full kernel dump will yield a clue, but it's now ~2.5 weeks old and nearly 900 MB -- a lot of info to pour through! But that's what we're here for!
    Last edited by jcgriff2; 06-26-2012 at 05:31 PM.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015
    Windows Insider MVP 2018 - Present

  5. #25

    Re: BSOD at Sleep / Hibernate Modes

    Ok...not a problem, as your suggestions are always worth the shot...I'll send the link soon! I don't want to sound repetitious but this system you have set up really gives me faith in being able to resolve when lost...just re-installing everything never sat well with me...there are solutions and I thank you!
    jcgriff2 says thanks for this.

  6. #26

    Re: BSOD at Sleep / Hibernate Modes

    http://syfsr.com/?e=7A7235B6-2460-45...A-B502E0AB7A52. Let me know if this link doesn't work. It's the Memory Dump file we discussed. I also agree that it is concerning that it goes back to 6-6-2012

  7. #27

    Re: BSOD at Sleep / Hibernate Modes

    Attached are new files generated today. I hope you are able to see something different as the condition of the system is still the same. Thanks.
    Attached Files Attached Files

  8. #28

    Re: BSOD at Sleep / Hibernate Modes

    Just another thought, do you think that the intermittent shutting down of my Bluetooth as I explained in this thread, may have something to do with the BSOD's? I now am not creating minidump files since 6-6-12, which is concerning. I don't see any reasons why this should be based on my settings. I agree with the prior conclusion in this threat that a service or device is not being alerted or understands that I am going into sleep mode; therefore the crashes.

    Any new thoughts? I mentioned the Bluetooth only because the problem coincides with the beginning of the BSOD's. How can I discard that theory?

    Thanks.



    Quote Originally Posted by Amcgrap View Post
    Attached are new files generated today. I hope you are able to see something different as the condition of the system is still the same. Thanks.

  9. #29

    Re: BSOD at Sleep / Hibernate Modes

    I ran Verifier again and this time it generated a BSOD and minidump file (at last). It is attached. The only other thing I did was to change my power settings from performance and never sleeping to balanced and sleep after 30 minutes. I am hoping you will see something in the dump file. Please let me know if you need to see any other files. Thanks.
    Attached Files Attached Files

  10. #30

    Join Date
    Mar 2012
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    469

    Re: BSOD at Sleep / Hibernate Modes

    Same driver, same date of driver, same issue. Are you sure Sony website has no update for this particular driver?

  11. #31

    Re: BSOD at Sleep / Hibernate Modes

    Which driver is it again? Just to be sure. Networking or WiFi? And I should uninstall and delete the previous one or do an update?

  12. #32

    Re: BSOD at Sleep / Hibernate Modes

    The attached are the devices that show in Device Manager. There are also several unrecognized Bluetooth Devices, see attached:

    I mention this because the Bluetooth services disappear and reappear intermittently.

    Thanks.
    Attached Thumbnails Attached Thumbnails BSOD at Sleep / Hibernate Modes-other-devices-6-26-12-jpg   BSOD at Sleep / Hibernate Modes-network-drivers-6-26-12-jpg  

  13. #33

    Join Date
    Mar 2012
    Posts
    469

    Re: BSOD at Sleep / Hibernate Modes

    Bluetooth may be whacking out, or it may actually be getting intermittent access to nearby bluetooth devices. If you find no use for it, you may wanna uninstall Bluetooth drivers from your system.

    As for the drivers I'm referring too, both, though the one specifically mentioned in the crashdump is your Intel Wifi.

  14. #34

    Re: BSOD at Sleep / Hibernate Modes

    I had to install the update in safe mode because it was hanging and not completing the installation in standard mode. It is now up and running. Should I continue to run Verifier in the background and does it use up a lot of resources?

    As to the Bluetooth, I will play around with that later after solving the bigger problem. The only device I use with the Bluetooth is an external mouse, which I like to use. Let me know if I should send any more files or if you have any other suggestions. I have not gone into sleep mode since, but will attempt to do so in approx. 1 hour. Thanks.

  15. #35
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,314
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD at Sleep / Hibernate Modes

    Driver Verifier does utilize system resources.

    Turn it off for now; re-enable it if BSODs return.
    Amcgrap says thanks for this.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015
    Windows Insider MVP 2018 - Present

  16. #36

    Re: BSOD at Sleep / Hibernate Modes

    Unfortunately I had to force a shutdown again...so far, yet so close to a solution. Earlier today a BSOD did return, and as you saw, the WiFi driver / adapter seemed to be the culprit. It bothers me greatly to just throw my arms up and say, "let's just do a complete system re-install", because the problem may not be solved and the next time, I really won't know what to do...so, you guys have been great with all of your expert advice, and I would like to continue trying to solve this problem. I think it will be helpful to others that may be going through the same or similar situations.

    So, what's the next step? I will turn off the Verifier after one other hunch I have and will be back. Thanks.

  17. #37
    Shintaro's Avatar
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    Brisbane, Australia
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    Re: BSOD at Sleep / Hibernate Modes

    So my suggestions would be:
    - Update the BIOS, be careful of course.

    If that doesn't fix it then:

    - Buy a USB wireless device. And turn off the built in Vaio wireless and uninstall the drivers.
    That way you can wait for a updated driver and confirm that it is indeed the in-built wireless adapter.

    Or simply re-install.
    Try to live an ordinary life, in a non-ordinary way.

  18. #38

    Join Date
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    469

    Re: BSOD at Sleep / Hibernate Modes

    The only way to be more precise with our diagnosis is with more data, which means either providing us a crashdump for a BSOD that occurred when Driver Verifier was active, or to upload your latest MEMORY.DMP file in Windows directory to some 3rd party filesharing site like Mirrorcreator.com. Preferably you compress it first.

  19. #39

    Re: BSOD at Sleep / Hibernate Modes

    The crashdump file I sent yesterday and which is attached to this reply was generated during the time Verifier was active. Also, the MEMORY.DMP file is quite large now...approx. 1 GB! I will zip it but it will still be quite large.
    Attached Files Attached Files

  20. #40

    Join Date
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    469

    Re: BSOD at Sleep / Hibernate Modes

    The kernel dump heavily compresses, but it still will be rather large, hence why your only option will be to upload it to a filesharing site.

    From this crashdump, it's still the network driver messing up. Driver Verifier's I/O filter driver was present, but it looks like your network driver crapped out before DV even got a chance to handle it. As in the network driver started the I/O but could not pass it to the next driver (DV's filter driver) in line for servicing the I/O. It's still because of that "request not supported" error.

    Your network drivers are most likely bugged. If updating them from the Sony website doesn't work, then there's an issue with your network controller, which means your motherboard is bad. Sony VAIOs ship bad PCs time from time, and yours very well is one of them.

    You can still provide the kernel dump if you wish. I'm not sure the diagnosis will change any from it but it'll be good to have a further look at it.
    Amcgrap says thanks for this.

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