[SOLVED] Windows server 2016 Windows update Error code: (0x80073712)

Maxstar · Apr 18, 2024

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update again. If it fails attach a new copy of the CBS logs.

pontusbjorn · Apr 18, 2024

Still same error

Here are CBS and Components
LOGS

Maxstar · Apr 18, 2024

Please post a new copy of the Components Based Servicing hive, then I can compare some things with a VM here after getting it to the same patch level.

Export CBS (Component Based Servicing) hive

Click on the Start button and type regedit
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
Code:
```
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
```
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*).
Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send > Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

pontusbjorn · Apr 18, 2024

Here you go
ComponentBasedServicing

Maxstar · Apr 19, 2024

I have installed a similar VM with the same updates, but I'll need to compare some things to look at this issue in dept, for now, it is unclear what the root cause is.

Please run ComponentsScanner again.

Download

ComponentsScanner and save it to your desktop.

Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
Follow the on-screen instructions.
Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
Post the logfile ComponentsScanner.txt as attachment into your next reply.

pontusbjorn · Apr 22, 2024

Thats weird, it didn't find anything

Code:

ComponentsScanner Version 1.5.1.0 by sysnative.com
Windows Version: Windows Server 2016 Standard x64 (10.0.14393.4583)
Start time: 2024-04-22T08:29:53
Hive scanned: %windir%\System32\config\COMPONENTS
Number of keys: 188056
Number of values: 597078

==== Critical Errors ====
None

==== Corrupt Key Names ====
None

==== Corrupt Value Names ====
None

==== Corrupt Value Data Type ====
None

==== Corrupt Value Data ====
None

==== Repair Log ====
No possible repairs

==== Warnings ====
None


Storing 0KB in C:\Users\500001pobj-adm\AppData\Local\Sysnative\ComponentsScanner

Finish Time: 2024-04-22T08:35:11. Corruption scan time: 304.2580114s
===========================EOF===========================

Maxstar · Apr 22, 2024

Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update again. If it fails attach a new copy of the CBS logs.

pontusbjorn · Apr 22, 2024

NOW IT WORKS❤ KB5036899 and all other patches has been installed.
Thanks again Maxstar

Maxstar · Apr 22, 2024

Hi,

You're welcome. Glad to hear the issues has been resolved, this was a difficult one to fix...

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[SOLVED] Windows server 2016 Windows update Error code: (0x80073712)

Maxstar

Windows Update Moderator, Security Analyst

Attachments

pontusbjorn

Well-known member

Maxstar

Windows Update Moderator, Security Analyst

pontusbjorn

Well-known member

Maxstar

Windows Update Moderator, Security Analyst

pontusbjorn

Well-known member

Maxstar

Windows Update Moderator, Security Analyst

Attachments

pontusbjorn

Well-known member

Maxstar

Windows Update Moderator, Security Analyst