[SOLVED] Windows 2019 Error Installation KB5026362

strokov · Jun 7, 2023

Hi,
I'm trying to install the update KB5026362 on a Server 2019, It starts and after a few minutes it fails.

the sfc/scannow results:

Code:

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 0% complete.

Windows Resource Protection did not find any integrity violations.

Code:

C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image Version: 10.0.17763.4252

[==========================100.0%==========================]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

I tried to download the msu file from Microsoft, I also fails

The server is a VM, so I can revert it after a failed attempt.
I was thinking maybe it is related to .netframework. So I tried to reinstall it, no luck

strokov · Jun 7, 2023

Code:

C:\Windows\system32>DISM /Online /Cleanup-Image /CheckHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image Version: 10.0.17763.4252

The component store is repairable.
The operation completed successfully.

Code:

C:\Windows\system32>DISM /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image Version: 10.0.17763.4252

[==========================100.0%==========================] The component store is repairable.
The operation completed successfully.

C:\Windows\system32>

I tried to use a mounted ISO, but still it doesn't find the files "source"

Code:

C:\Windows\system32>DISM /Online /Cleanup-Image /RestoreHealth /Source:wim:f:\Sources\install.wim:1 /LimitAccess

Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image Version: 10.0.17763.4252

[==========================100.0%==========================]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

Code:

C:\Windows\system32>DISM /Online /Cleanup-Image /RestoreHealth /Source:\\srv-qwen01\c$\windows\winsxs /LimitAccess

Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image Version: 10.0.17763.4252

[==========================100.0%==========================]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

Jonathan21 · Jun 9, 2023

Hello,

I'm Jonathan21.
I'm currently a Windows Update Trainee who is completing the last part of their training and therefore my posts will be need to be approved by an experienced analyst, because of this, there may be delay between my posts. I appreciate your patience. If you have any questions or problems with the process, please please let me know.

Step 1:

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or WeTransfer and then just provide the link in your reply.

Regards,

strokov · Jun 11, 2023

Hi,
in the wetransfer is a zip file with components.zip

COMPONENTS.zip

Jonathan21 · Jun 12, 2023

Good morning,

Unfortunately, it seems that the Components subkey from your COMPONENTS hive has been deleted for some reason and this doesn't appear to be realistically recoverable (around 50K keys are missing). The only two options are to attempt to restore an older COMPONENTS hive from a backup, although, this can cause additional problems in itself; or alternatively, you will need to a complete clean install.

Regards,

strokov · Jun 12, 2023

I'll try to find a backup

strokov · Jun 12, 2023

Hi Jonathan,
I found a few versions in the PVS, I downloaded a version of september 2022.

COMPONENTS.zip

strokov · Jun 12, 2023

Restored a VM backup of september 2022, and it completed the update without problems
I'll try to find a more recent version and test it again

strokov · Jun 12, 2023

The Version with the components of september 2022 is the only one. that runs the update without problemen (next en finish)
That version is missing a lot of application update so I tried to repair the latest version.

I copied the components from the backup to the current versionand rebooted.
and ran the following commandlines

Code:

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

Code:

C:\Windows\system32>Dism /Online /Cleanup-Image /checkhealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image Version: 10.0.17763.4252

The component store is repairable.
The operation completed successfully.

C:\Windows\system32>

Code:

C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image Version: 10.0.17763.4252

[==========================100.0%==========================]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

Jonathan21 · Jun 12, 2023

Hi,

I analyze new reports and come back as soon as they have been completed and approved by an experienced analyst.

Jonathan21 · Jun 13, 2023

Hi,

Step1:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Regards,

strokov · Jun 13, 2023

Good morning,
I ran the script, the output is to big to post. I attached the file

strokov · Jun 13, 2023

I restarted, tried to install the update. unfortunately it failed

Code:

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 99% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image Version: 10.0.17763.4252

[=====================      37.8%                          ]
Error: 14090

The value of an attribute in an identity is not within the legal range.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

strokov · Jun 13, 2023

Result Componentsscanner

Jonathan21 · Jun 13, 2023

Good evening,

Step1:

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or WeTransfer and then just provide the link in your reply.

Regards,

strokov · Jun 14, 2023

Goodmorning,
by wetransfer : COMPONENTS.zip

Jonathan21 · Jun 14, 2023

Hi,

Be patient as there are many repairs to be made.
Thanks in advance

strokov · Jun 14, 2023

Do you need more files? If needed I can copy them from a backup file.

Jonathan21 · Jun 14, 2023

Hi,

Step 1:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Step 2:

When the patch is applied, perform the following:

DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or OneDrive or SendSpace and just provide the link.

The following reports are expected:

SFCFix.txt
cbs.txt

I still need to prepare the rest of the missing files/corrupted keys before you can attempt to update again.

Regards,

strokov · Jun 14, 2023

Patch applied
First output:

Code:

C:\Windows\system32>DISM /Online /Cleanup-Image /CheckHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image Version: 10.0.17763.4252

No component store corruption detected.
The operation completed successfully.

C:\Windows\system32>

Code:

C:\Windows\system32>DISM /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image Version: 10.0.17763.4252

[===========================51.5%                          ]
Error: 14090

The value of an attribute in an identity is not within the legal range.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

Code:

[SOLVED] Windows 2019 Error Installation KB5026362

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