[SOLVED] Windows 10 Pro - update error

[DrFirestone]

Hi,

I've been experiencing an issue with one of Windows 10 machines on my network:



After a while it goes like this:



I have some other Windows 10 Pro workstations on my network (domain) with exactly same policies applied and no issues...

I have set up a WSUS server to see whether that would help, but no luck whatsovever.

Dism /Online /Cleanup-Image /ScanHealth or sfc /scannow do not show any errors...

 

[Maxstar]

Hi,

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply.

Export the Windows Update log

• Right-click on the Start button and click Windows PowerShell (Admin).
• Copy and paste the following command into it, press enter afterwards

Get-WindowsUpdateLog

• Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
• Attach the logfile WindowsUpdate.log to your next reply.

 

[DrFirestone]

Hi Maxstar,

Thanks for helping out again. I'm sending the logs.

 

[Maxstar]

Hi,

Please run the following command in an elevated command prompt, attach Services.txt to your next post.

WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"

 

[DrFirestone]

I'm sending the file.

 

[Maxstar]

Background Intelligent Transfer Service                                             BITS                                       Manual     Stop Pending

Please perform the following steps to check the BITS service.

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[DrFirestone]

File attached.

 

[Maxstar]

This looks good, but another service (DoSvc) is missing, perform the following steps to add this service back to the system.

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

Afterwards, reboot the system and provide a new export of the services with the following command.

WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"

 

[DrFirestone]

Files attached - the update error is still present.

 

[Maxstar]

The DoSvc service is still missing, please peform the following steps.

• Open the startmenu and type gpedit.msc and press enter.
• Navigate to: Computer Configuration > Administrative Templates > Windows Components > Windows Update.
• Please provide a screenshot of this Window in your next post.

 

[DrFirestone]

Yes, I noticed there was a policy in place that disabled DoSvc...

I removed it and it seems to work now! It's a bit weird, I suspected at some point that it might possibly be the reason behind this issue, but I have some other Windows 10 system in the network with the same policy applied and updates worked there with no problems...

 

[Maxstar]

Great, which policy have you changed under Windows Update or the following policy under DO?

Computer Configuration > Administrative Templates > Windows Components > Delivery Optimization > Download Mode?

 

[DrFirestone]

The highlighted option was set to "disabled"...



I remember considering to clear this setting, but the other Windows 10 machine in the same group was not affected by it, so I forgot about it thinking it must be something else...

 

[Maxstar]

Thanks, now it's clear what the exact problem was in this case...

 

[DrFirestone]

Thanks for much for your help! Now all my computers in the network seem to be working fine

 

[Maxstar]

You're welcome. Glad I could help with both issues...