P pfcooper Contributor Joined May 4, 2015 Posts 167 Location Meadowvale NS Canada Mar 6, 2024 #1 system is Dell XPS One 2720 AIO, Windows 10 Pro F8 before Dell logo for startup settings can't get into Safe Mode can't get into command Prompt What else can I provide you for help? This happened suddenly and owner hopes to keep data if possible Attachments IMG_20240305_175851060.jpg 96.8 KB · Views: 9
system is Dell XPS One 2720 AIO, Windows 10 Pro F8 before Dell logo for startup settings can't get into Safe Mode can't get into command Prompt What else can I provide you for help? This happened suddenly and owner hopes to keep data if possible
Corday Moderator Staff member Joined Sep 27, 2017 Posts 1,254 Location South Carolina Mar 6, 2024 #2 Go to the Lockscreen and choose Restart. Hold shift key. When presented, choose the option>Troubleshoot. Now Dell Backup and Recovery. They'll be an auto restart and your options will come up. If you do decide to go the reset route you'll be given the option of saving files.
Go to the Lockscreen and choose Restart. Hold shift key. When presented, choose the option>Troubleshoot. Now Dell Backup and Recovery. They'll be an auto restart and your options will come up. If you do decide to go the reset route you'll be given the option of saving files.
P pfcooper Contributor Joined May 4, 2015 Posts 167 Location Meadowvale NS Canada Mar 6, 2024 #3 you already have me confused. How do I get to Lockscreen from the screen I have attached to my thread
you already have me confused. How do I get to Lockscreen from the screen I have attached to my thread
Corday Moderator Staff member Joined Sep 27, 2017 Posts 1,254 Location South Carolina Mar 6, 2024 #4 After you press ESC you'll have choices for installation. One of them will allow keeping the desired files. I thought you closed out of the screen you're showing.
After you press ESC you'll have choices for installation. One of them will allow keeping the desired files. I thought you closed out of the screen you're showing.
P pfcooper Contributor Joined May 4, 2015 Posts 167 Location Meadowvale NS Canada Mar 6, 2024 #5 There is no Dell Backup and Recovery in my TroubleShoot path. Any recovery I see calls for reinstalling windows from this pc and that has a damaged driver resulting in the same Recovery screen as posted. Does the posted screenshot not suggest we have to replace that driver (WdFilter.sys). I need better step by step instructions. I do not want to use a method that will loose all Data/Apps/etc. I will remove hard drive and place in another USB enclosure before wiping the drive...
There is no Dell Backup and Recovery in my TroubleShoot path. Any recovery I see calls for reinstalling windows from this pc and that has a damaged driver resulting in the same Recovery screen as posted. Does the posted screenshot not suggest we have to replace that driver (WdFilter.sys). I need better step by step instructions. I do not want to use a method that will loose all Data/Apps/etc. I will remove hard drive and place in another USB enclosure before wiping the drive...
Corday Moderator Staff member Joined Sep 27, 2017 Posts 1,254 Location South Carolina Mar 6, 2024 #6 Before doing anything, I can't tell if you can or have tried to get into Windows. My other posts were based on the idea that you could not. If you can we have options. If not, no matter how much Microsoft indicates data can be saved if that option is chosen, I hope your client has one or more backups. How to access Advanced startup (WinRE) on Windows 10 - Pureinfotech.
Before doing anything, I can't tell if you can or have tried to get into Windows. My other posts were based on the idea that you could not. If you can we have options. If not, no matter how much Microsoft indicates data can be saved if that option is chosen, I hope your client has one or more backups. How to access Advanced startup (WinRE) on Windows 10 - Pureinfotech.
P pfcooper Contributor Joined May 4, 2015 Posts 167 Location Meadowvale NS Canada Mar 7, 2024 #7 I can't boot into windows but I found a way to get to Command Prompt if that can help us
Corday Moderator Staff member Joined Sep 27, 2017 Posts 1,254 Location South Carolina Mar 7, 2024 #8 Run DISM.exe /Online /Cleanup-image /Restorehealth then sfc /scannow. If it works your missing Windows Defender Mini-Filter Driver will be restored. It's part of your Windows Security, but the BSOD usually comes back to Windows with a restart. Don't know why yours didn't.
Run DISM.exe /Online /Cleanup-image /Restorehealth then sfc /scannow. If it works your missing Windows Defender Mini-Filter Driver will be restored. It's part of your Windows Security, but the BSOD usually comes back to Windows with a restart. Don't know why yours didn't.
P pfcooper Contributor Joined May 4, 2015 Posts 167 Location Meadowvale NS Canada Mar 7, 2024 #9 good, some things to try
P pfcooper Contributor Joined May 4, 2015 Posts 167 Location Meadowvale NS Canada Mar 7, 2024 #10 results. Attachments IMG_20240307_113922221_HDR.jpg 108.1 KB · Views: 3
DR M Sysnative Staff, Security Analyst Staff member Joined Feb 12, 2015 Posts 1,756 Mar 7, 2024 #11 Hello from me too. in Recovery Environment you can't use DISM and SFC "naked", as we do in normal mode: you need extra switches pointing proper letters. To check this, please do this first: Type bcdedit followed by Enter. Give us clear screenshots of what you get. Last edited: Mar 7, 2024
Hello from me too. in Recovery Environment you can't use DISM and SFC "naked", as we do in normal mode: you need extra switches pointing proper letters. To check this, please do this first: Type bcdedit followed by Enter. Give us clear screenshots of what you get.
P pfcooper Contributor Joined May 4, 2015 Posts 167 Location Meadowvale NS Canada Mar 7, 2024 #12 results2 Attachments IMG_20240307_122240015_HDR.jpg 134.6 KB · Views: 3
DR M Sysnative Staff, Security Analyst Staff member Joined Feb 12, 2015 Posts 1,756 Mar 7, 2024 #13 I'm afraid you will have to repeat the bcdedit command. Stop changing directory to C. Just type the command without changing anything before. If you need to change anything, I'll tell you.
I'm afraid you will have to repeat the bcdedit command. Stop changing directory to C. Just type the command without changing anything before. If you need to change anything, I'll tell you.
P pfcooper Contributor Joined May 4, 2015 Posts 167 Location Meadowvale NS Canada Mar 7, 2024 #14 sorry about the angle, trying to eliminate reflections Attachments IMG_20240307_125109374_HDR.jpg 112.4 KB · Views: 2
DR M Sysnative Staff, Security Analyst Staff member Joined Feb 12, 2015 Posts 1,756 Mar 7, 2024 #15 No problem. I know that the x is confusing. Now, type very carefully: sfc /scannow /offbootdir=C:\ /offwindir=C:\windows /offlogfile=C:\log.txt Be patient, because it will take time. Let us know the result.
No problem. I know that the x is confusing. Now, type very carefully: sfc /scannow /offbootdir=C:\ /offwindir=C:\windows /offlogfile=C:\log.txt Be patient, because it will take time. Let us know the result.
P pfcooper Contributor Joined May 4, 2015 Posts 167 Location Meadowvale NS Canada Mar 7, 2024 #16 not good Attachments IMG_20240307_132049743_HDR.jpg 120.2 KB · Views: 4
DR M Sysnative Staff, Security Analyst Staff member Joined Feb 12, 2015 Posts 1,756 Mar 7, 2024 #17 Since the first screenshot you posted above indicates that a system file is missing, and SFC couldn't complete, let's see what other colleagues think about it. You will need to wait a bit.
Since the first screenshot you posted above indicates that a system file is missing, and SFC couldn't complete, let's see what other colleagues think about it. You will need to wait a bit.
Corday Moderator Staff member Joined Sep 27, 2017 Posts 1,254 Location South Carolina Mar 7, 2024 #18 In the Recovery Environment, can you get to Startup Repair? If so run it.
P pfcooper Contributor Joined May 4, 2015 Posts 167 Location Meadowvale NS Canada Mar 7, 2024 #19 fails Attachments IMG_20240307_150212641.jpg 97.8 KB · Views: 3
Corday Moderator Staff member Joined Sep 27, 2017 Posts 1,254 Location South Carolina Mar 7, 2024 #20 You can make a System Repair Disc on any Windows Computer. Boot with it and hopefully you do get to Windows, do as I said in Post #8. Control Panel > Backup and Restore > Create a system repair disc
You can make a System Repair Disc on any Windows Computer. Boot with it and hopefully you do get to Windows, do as I said in Post #8. Control Panel > Backup and Restore > Create a system repair disc