[SOLVED] Unable to upgrade to Windows 10 or install any updates whatsoever

noknok · Nov 25, 2015

Hi guys,

I permanently stuck on "Windows can't update important files and services while the system is using them...restart the computer". I tried removing SoftwareDistribution directory, and run commands as like ChingghisKhan in https://www.sysnative.com/forums/wi...-install-important-updates-infinite-loop.html

I attach CBS log file

View attachment CBS.zip

Please find output of "reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" below

Code:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
    SusClientId    REG_SZ    8f6fd31e-6e42-4df4-bac6-4f58de85712b
    SusClientIdValidation    REG_BINARY    060228042C2C3500300030003200360042003700320032004100300031003700380041003800200020002000200006C4E9840530D00600FF9BE2B9360600FF318E6DA706080027000C6B200020002000200020002000200020002000200020002000200020002000200020002000200020002000200054006F002000420065002000460069006C006C006500640020004200790020004F002E0045002E004D002E00
    LastRestorePointSetTime    REG_SZ    2015-11-12 09:52:22


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
    ElevateNonAdmins    REG_DWORD    0x0
    NextSqmReportTime    REG_SZ    2015-11-25 18:37:38
    FeaturedUpdatesNotificationSeqNum    REG_DWORD    0x2300
    FeaturedUpdatesNotificationSeqNumGenTime    REG_SZ    2015-11-21 14:29:47
    AUOptions    REG_DWORD    0x4
    ScheduledInstallDay    REG_DWORD    0x0
    ScheduledInstallTime    REG_DWORD    0x3
    IncludeRecommendedUpdates    REG_DWORD    0x0
    NextDetectionTime    REG_SZ    2015-11-26 07:15:01
    NextFeaturedUpdatesNotificationTime    REG_SZ    2013-03-21 20:30:37
    ScheduledInstallDate    REG_SZ    2015-11-26 02:00:00
    BalloonTime    REG_SZ    2015-11-24 07:07:46
    BalloonType    REG_DWORD    0x12
    ActionCenterNotificationCount    REG_DWORD    0x3
    ActionCenterLastPossibleRestartNotification    REG_SZ    2013-03-23 03:00:00
    OSUpgradePendingReboot    REG_DWORD    0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
    LastSuccessTime    REG_SZ    2015-11-25 12:49:53
    LastError    REG_DWORD    0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
    UpdateCount    REG_DWORD    0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
    ReservationsAllowed    REG_DWORD    0x2
    AllowOSUpgrade    REG_DWORD    0x1
    OSUpgradeRunOnceCount    REG_DWORD    0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
    OSUpgradeState    REG_DWORD    0x9
    OSUpgradeStateTimeStamp    REG_SZ    2015-11-25 11:41:27
    OSUpgradePhase    REG_DWORD    0x2


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
    BatchFlushAge    REG_DWORD    0x2ae
    SamplingValue2    REG_DWORD    0x2dd


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache\9482f4b4-e343-43b6-b170-9a65bc822c77
    CurrentCacheFile    REG_SZ    C:\Windows\SoftwareDistribution\EventCache\{26383BC8-5985-4F09-8B65-1C6DADB0816A}.bin
    FlushCacheFiles    REG_MULTI_SZ    


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
    AuthorizationCab    REG_SZ    authcab.cab


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
    ValidatedPreWsus3RegistrationRequests    REG_DWORD    0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
    SelfUpdateStatus    REG_DWORD    0x0
    SelfupdateUnmanaged    REG_DWORD    0x1
    ServerId    REG_SZ    9482f4b4-e343-43b6-b170-9a65bc822c77
    SetupHandlerUpdateId    REG_SZ    61ca813a-7585-442e-a66b-b0d15ce6bdc0
    UpdateSessionId    REG_DWORD    0xffffffff


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
    LastSuccessTime    REG_SZ    2014-09-09 05:12:45
    RebootFailCount    REG_DWORD    0x0
    LastError    REG_DWORD    0x0

EDIT:
Please note that I have Intel Rapid Storage Technology, I tried upgrading it as well as uninstalling :)

EDIT2:
Output of SFCFix.exe

Code:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-11-25 14:19:40.859
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-11-25 14:19:55.700
----------------------EOF-----------------------

BrianDrab · Nov 28, 2015

Hi and welcome to Sysnative. Please do the following.

Step#1 - Clean Boot
1. Boot your computer into a Clean Boot state following the instructions at the link below.
https://support.microsoft.com/en-us/kb/929135

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

noknok · Nov 29, 2015

Hi BrianDrab,

Thank you very much for reply.

Please find CheckSUR.log View attachment CheckSUR.log attached.

BrianDrab said:
Hi and welcome to Sysnative. Please do the following.

Step#1 - Clean Boot
1. Boot your computer into a Clean Boot state following the instructions at the link below.
https://support.microsoft.com/en-us/kb/929135

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

BrianDrab · Nov 29, 2015

Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

noknok · Nov 29, 2015

Hi BrianDrab,

Please find the output below

Code:

SFCFix version 2.4.5.0 by niemiro.Start time: 2015-11-29 18:20:31.000
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Michal\Desktop\SFCScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.


WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.


Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.


Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired with error code ERROR_FILE_NOT_FOUND.
RegistryScript:: directive failed to complete successfully.








Failed to process all directives successfully.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-11-29 18:20:31.125
Script hash: vygNwPGEbuf7ax4r4PQ3Orn5Te4Tu0ODgIsBwsyvrTM=
----------------------EOF-----------------------

BrianDrab said:
Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.

Download the file below, SFCScript.txt, and save this to your Desktop.

Save any open documents and close all open windows.

On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.

Drag the file SFCScript.txt onto the file SFCFix.exe and release it.

SFCFix will now process the script.

Upon completion, a file should be created on your Desktop: SFCFix.txt.

Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

BrianDrab · Nov 29, 2015

Good. Now, reboot your machine and check for windows updates. Let me know how many updates show that need to be installed (excluding the Windows 10 update).

noknok · Nov 29, 2015

Hi Brian,

Thanks a lot, It's not showing any updates but Windows 10!

I will try to install Windows 10 and let you know!

BrianDrab said:
Good. Now, reboot your machine and check for windows updates. Let me know how many updates show that need to be installed (excluding the Windows 10 update).

BrianDrab · Nov 29, 2015

OK, good. For the best chance of success you should perform a clean boot and use the Media Creation Tool to do the install.

Step#1 - Clean Boot
1. Boot your computer into a Clean Boot state following the instructions at the link below.
https://support.microsoft.com/en-us/kb/929135

Step#2 - Media Creation Tool
Download the Media Creation Tool to your desktop and run this tool and attempt to upgrade your machine.

noknok · Dec 6, 2015

Hi Brian,

I finally got to install windows 10 using your suggestions and it worked! Thanks!

BrianDrab said:
OK, good. For the best chance of success you should perform a clean boot and use the Media Creation Tool to do the install.

Step#1 - Clean Boot
1. Boot your computer into a Clean Boot state following the instructions at the link below.
https://support.microsoft.com/en-us/kb/929135

Step#2 - Media Creation Tool
Download the Media Creation Tool to your desktop and run this tool and attempt to upgrade your machine.

BrianDrab · Dec 6, 2015

Great news! Thanks for letting us know and take care.

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[SOLVED] Unable to upgrade to Windows 10 or install any updates whatsoever

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