BSoD Exception_Not_Handled

jon22706 · Jan 4, 2015

Hello,

Recently I have been getting many BSoD while playing games on Steam. The most common one is Exception_Not_Handled but I have received ones such as WHEA_UNCORRECTABLE_ERROR or [FONT=Segoe UI, Arial, sans-serif]CLOCK_WATCHDOG_TIMEOUT. Im really not sure what to do at this point. Any help is appreciated.

OS- Windows 8.1
Original Os- Windows 7
OS Version- Windows 7 64 bit Ultimate
Age of OS Installation- 5 Months

CPU- AMD Phenom II x4 965
GPU- Radeon r9 270
Motherboard- Asus M5A97 R2.0
PSU- Corsair RM 750W
Manufacturer- Custom Built
Laptop or Desktop- Desktop

Thanks
-Jon [/FONT]

Jared · Jan 4, 2015

Code:

3: kd> .bugcheck
Bugcheck code 00000124
Arguments 00000000`00000000 ffffe000`17f95028 00000000`b65ac000 00000000`00000135
3: kd> k
Child-SP          RetAddr           Call Site
ffffd001`9b5c9d28 fffff800`cc83b213 nt!KeBugCheckEx [COLOR="#800080"]//BSOD[/COLOR]
ffffd001`9b5c9d30 fffff800`cca37f49 hal!HalBugCheckSystem+0xcf [COLOR="#800080"]//Bugcheck the system (0x124)[/COLOR]
ffffd001`9b5c9d70 fffff800`cc83b6a0 nt!WheaReportHwError+0x22d [COLOR="#800080"]//Report Hardware Error[/COLOR]
ffffd001`9b5c9dd0 fffff800`cc83ba0d hal!HalpMcaReportError+0x50 [COLOR="#800080"]//Report Machine Check Architecture[/COLOR]
ffffd001`9b5c9f20 fffff800`cc83b8f8 hal!HalpMceHandlerCore+0xe1
ffffd001`9b5c9f70 fffff800`cc83bcd8 hal!HalpMceHandler+0xe4 [COLOR="#800080"]//Machine Check Exception[/COLOR]
ffffd001`9b5c9fb0 fffff800`cc9cdcbb hal!HalHandleMcheck+0x49
ffffd001`9b5c9fe0 fffff800`cc9cda71 nt!KxMcheckAbort+0x7b [COLOR="#800080"]//Check the abort (Kx prefix are Internal Kernel processor specific functions)[/COLOR]
ffffd001`9b5ca120 00000000`0103d16a nt!KiMcheckAbort+0x171 [COLOR="#800080"]//Abort execution[/COLOR]
00000000`13cddfc4 00000000`00000000 0x103d16a [COLOR="#800080"]//User mode function[/COLOR]
3: kd> !errrec ffffe000`17f95028
===============================================================================
Common Platform Error Record @ ffffe00017f95028
-------------------------------------------------------------------------------
Record Id     : 01d020b5c0bdab95
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 12/26/2014 3:02:34 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe00017f950a8
Section       @ ffffe00017f95180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Data Read
Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000100f43
Processor ID  : 0x0000000000000003

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe00017f950f0
Section       @ ffffe00017f95240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000003
CPU Id        : 43 0f 10 00 00 08 04 03 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffe00017f95240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe00017f95138
Section       @ ffffe00017f952c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : D[COLOR="#800080"]CACHE[/COLOR][COLOR="#FF8C00"]L1[/COLOR]_[COLOR="#FF0000"]DRD[/COLOR]_ERR (Proc 3 Bank 0) [COLOR="#800080"]//Level 2 Cache Data Read error[/COLOR]
  Status      : 0xb65ac00000000135
  Address     : 0x000000015c686800
  Misc.       : 0x0000000000000000

Code:

0: kd> .bugcheck
Bugcheck code 00000101
Arguments 00000000`00000030 00000000`00000000 ffffd001`747c0180 00000000`00000003
0: kd> k
Child-SP          RetAddr           Call Site
fffff802`ebb16c88 fffff802`e9f75f7f nt!KeBugCheckEx [COLOR="#800080"]//BSOD[/COLOR]
fffff802`ebb16c90 fffff802`e9e46165 nt! ?? ::FNODOBFM::`string'+0xb8cf [COLOR="#800080"]//nt!KeAccumulateTicks, count the ticks[/COLOR]
fffff802`ebb16d20 fffff802`ea5a967f nt!KeClockInterruptNotify+0x785 [COLOR="#800080"]//Notify other processors of IPI[/COLOR]
fffff802`ebb16f40 fffff802`e9eec76a hal!HalpTimerClockInterrupt+0x4f [COLOR="#800080"]//Clock interrupt[/COLOR]
fffff802`ebb16f70 fffff802`e9f5b62a nt!KiCallInterruptServiceRoutine+0x8a [COLOR="#800080"]//Transfer control to the ISR[/COLOR]
fffff802`ebb16fb0 fffff802`e9f5bf9b nt!KiInterruptSubDispatchNoLockNoEtw+0xea
ffffd001`74ab7690 00000000`00000000 nt!KiInterruptDispatchNoLockNoEtw+0xfb [COLOR="#800080"]//Dispatch interrupt[/COLOR]
0: kd> .fnent fffff802`e9f75f7f
Debugger function entry 00000000`003496a8 for:
(fffff802`e9f6a6b0)   nt! ?? ::FNODOBFM::`string'+0xb8cf   |  (fffff802`e9fce248)   nt!DisplayFilter

BeginAddress      = 00000000`0016aeb8
EndAddress        = 00000000`0016b05c
UnwindInfoAddress = 00000000`0024ba5c

Unwind info at fffff802`ea056a5c, 10 bytes
  version 2, flags 4, prolog 0, codes 0

Chained info:
BeginAddress      = 00000000`0003dd70
EndAddress        = 00000000`0003e36e
UnwindInfoAddress = 00000000`0024ba3c

Unwind info at fffff802`ea056a3c, 20 bytes
  version 2, flags 3, prolog 1f, codes a
  handler routine: nt!_GSHandlerCheck (fffff802`e9f4cfc0), data 58
  00: offs 8, unwind op 6, op info 0	UWOP_EPILOG Length: 8. Flags: 0
  01: offs 58, unwind op 6, op info 5	UWOP_EPILOG Offset from end: 558 (FFFFF802E9E48E16)
  02: offs 10, unwind op 4, op info 3	UWOP_SAVE_NONVOL FrameOffset: 98 reg: rbx.
  04: offs 10, unwind op 2, op info b	UWOP_ALLOC_SMALL.
  05: offs c, unwind op 0, op info f	UWOP_PUSH_NONVOL reg: r15.
  06: offs a, unwind op 0, op info e	UWOP_PUSH_NONVOL reg: r14.
  07: offs 8, unwind op 0, op info 7	UWOP_PUSH_NONVOL reg: rdi.
  08: offs 7, unwind op 0, op info 6	UWOP_PUSH_NONVOL reg: rsi.
  09: offs 6, unwind op 0, op info 5	UWOP_PUSH_NONVOL reg: rbp.
0: kd> ln nt+3dd70
(fffff802`e9e48d70)   nt!KeAccumulateTicks   |  (fffff802`e9e49370)   nt!KeResumeClockTimerFromIdle
Exact matches:
    nt!KeAccumulateTicks (<no parameter info>)

The system time has changed to ?2015?-?01?-?02T00:55:54.500000000Z from ?2015?-?01?-?02T00:55:53.161874000Z.

Change Reason: System time synchronized with the hardware clock.

0x124, 0x101 and 0x3Ds can, and usually are processor related.
I'm also seeing events related to changing the system time by synchronising with the hardware clock, it would appear the CPU is having trouble keeping track of the system time. Not including read and write errors possibly occurring.
I am 99% certain this is a CPU failure. Do you still have warranty for your CPU? If so then I'd recommend you RMA it.

jon22706 · Jan 4, 2015

Jared said:

Code:

3: kd> .bugcheck
Bugcheck code 00000124
Arguments 00000000`00000000 ffffe000`17f95028 00000000`b65ac000 00000000`00000135
3: kd> k
Child-SP          RetAddr           Call Site
ffffd001`9b5c9d28 fffff800`cc83b213 nt!KeBugCheckEx [COLOR="#800080"]//BSOD[/COLOR]
ffffd001`9b5c9d30 fffff800`cca37f49 hal!HalBugCheckSystem+0xcf [COLOR="#800080"]//Bugcheck the system (0x124)[/COLOR]
ffffd001`9b5c9d70 fffff800`cc83b6a0 nt!WheaReportHwError+0x22d [COLOR="#800080"]//Report Hardware Error[/COLOR]
ffffd001`9b5c9dd0 fffff800`cc83ba0d hal!HalpMcaReportError+0x50 [COLOR="#800080"]//Report Machine Check Architecture[/COLOR]
ffffd001`9b5c9f20 fffff800`cc83b8f8 hal!HalpMceHandlerCore+0xe1
ffffd001`9b5c9f70 fffff800`cc83bcd8 hal!HalpMceHandler+0xe4 [COLOR="#800080"]//Machine Check Exception[/COLOR]
ffffd001`9b5c9fb0 fffff800`cc9cdcbb hal!HalHandleMcheck+0x49
ffffd001`9b5c9fe0 fffff800`cc9cda71 nt!KxMcheckAbort+0x7b [COLOR="#800080"]//Check the abort (Kx prefix are Internal Kernel processor specific functions)[/COLOR]
ffffd001`9b5ca120 00000000`0103d16a nt!KiMcheckAbort+0x171 [COLOR="#800080"]//Abort execution[/COLOR]
00000000`13cddfc4 00000000`00000000 0x103d16a [COLOR="#800080"]//User mode function[/COLOR]
3: kd> !errrec ffffe000`17f95028
===============================================================================
Common Platform Error Record @ ffffe00017f95028
-------------------------------------------------------------------------------
Record Id     : 01d020b5c0bdab95
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 12/26/2014 3:02:34 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe00017f950a8
Section       @ ffffe00017f95180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Data Read
Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000100f43
Processor ID  : 0x0000000000000003

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe00017f950f0
Section       @ ffffe00017f95240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000003
CPU Id        : 43 0f 10 00 00 08 04 03 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffe00017f95240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe00017f95138
Section       @ ffffe00017f952c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : D[COLOR="#800080"]CACHE[/COLOR][COLOR="#FF8C00"]L1[/COLOR]_[COLOR="#FF0000"]DRD[/COLOR]_ERR (Proc 3 Bank 0) [COLOR="#800080"]//Level 2 Cache Data Read error[/COLOR]
  Status      : 0xb65ac00000000135
  Address     : 0x000000015c686800
  Misc.       : 0x0000000000000000

Code:

0: kd> .bugcheck
Bugcheck code 00000101
Arguments 00000000`00000030 00000000`00000000 ffffd001`747c0180 00000000`00000003
0: kd> k
Child-SP          RetAddr           Call Site
fffff802`ebb16c88 fffff802`e9f75f7f nt!KeBugCheckEx [COLOR="#800080"]//BSOD[/COLOR]
fffff802`ebb16c90 fffff802`e9e46165 nt! ?? ::FNODOBFM::`string'+0xb8cf [COLOR="#800080"]//nt!KeAccumulateTicks, count the ticks[/COLOR]
fffff802`ebb16d20 fffff802`ea5a967f nt!KeClockInterruptNotify+0x785 [COLOR="#800080"]//Notify other processors of IPI[/COLOR]
fffff802`ebb16f40 fffff802`e9eec76a hal!HalpTimerClockInterrupt+0x4f [COLOR="#800080"]//Clock interrupt[/COLOR]
fffff802`ebb16f70 fffff802`e9f5b62a nt!KiCallInterruptServiceRoutine+0x8a [COLOR="#800080"]//Transfer control to the ISR[/COLOR]
fffff802`ebb16fb0 fffff802`e9f5bf9b nt!KiInterruptSubDispatchNoLockNoEtw+0xea
ffffd001`74ab7690 00000000`00000000 nt!KiInterruptDispatchNoLockNoEtw+0xfb [COLOR="#800080"]//Dispatch interrupt[/COLOR]
0: kd> .fnent fffff802`e9f75f7f
Debugger function entry 00000000`003496a8 for:
(fffff802`e9f6a6b0)   nt! ?? ::FNODOBFM::`string'+0xb8cf   |  (fffff802`e9fce248)   nt!DisplayFilter

BeginAddress      = 00000000`0016aeb8
EndAddress        = 00000000`0016b05c
UnwindInfoAddress = 00000000`0024ba5c

Unwind info at fffff802`ea056a5c, 10 bytes
  version 2, flags 4, prolog 0, codes 0

Chained info:
BeginAddress      = 00000000`0003dd70
EndAddress        = 00000000`0003e36e
UnwindInfoAddress = 00000000`0024ba3c

Unwind info at fffff802`ea056a3c, 20 bytes
  version 2, flags 3, prolog 1f, codes a
  handler routine: nt!_GSHandlerCheck (fffff802`e9f4cfc0), data 58
  00: offs 8, unwind op 6, op info 0	UWOP_EPILOG Length: 8. Flags: 0
  01: offs 58, unwind op 6, op info 5	UWOP_EPILOG Offset from end: 558 (FFFFF802E9E48E16)
  02: offs 10, unwind op 4, op info 3	UWOP_SAVE_NONVOL FrameOffset: 98 reg: rbx.
  04: offs 10, unwind op 2, op info b	UWOP_ALLOC_SMALL.
  05: offs c, unwind op 0, op info f	UWOP_PUSH_NONVOL reg: r15.
  06: offs a, unwind op 0, op info e	UWOP_PUSH_NONVOL reg: r14.
  07: offs 8, unwind op 0, op info 7	UWOP_PUSH_NONVOL reg: rdi.
  08: offs 7, unwind op 0, op info 6	UWOP_PUSH_NONVOL reg: rsi.
  09: offs 6, unwind op 0, op info 5	UWOP_PUSH_NONVOL reg: rbp.
0: kd> ln nt+3dd70
(fffff802`e9e48d70)   nt!KeAccumulateTicks   |  (fffff802`e9e49370)   nt!KeResumeClockTimerFromIdle
Exact matches:
    nt!KeAccumulateTicks (<no parameter info>)

The system time has changed to ?2015?-?01?-?02T00:55:54.500000000Z from ?2015?-?01?-?02T00:55:53.161874000Z.

Change Reason: System time synchronized with the hardware clock.

0x124, 0x101 and 0x3Ds can, and usually are processor related.
I'm also seeing events related to changing the system time by synchronising with the hardware clock, it would appear the CPU is having trouble keeping track of the system time. Not including read and write errors possibly occurring.
I am 99% certain this is a CPU failure. Do you still have warranty for your CPU? If so then I'd recommend you RMA it.

Hey, Thanks for the quick reply! I'll probably end up buying a better CPU. In the mean time is there anything that I can do to reduce the frequency at which it crashes?

Jared · Jan 4, 2015

It could be temperature related but I doubt it. Ty monitoring your temperature with Speccy.
You could try lowering the speed of the CPU, it may or may not help.
Other than that, there isn't much else.

BSoD Exception_Not_Handled

jon22706

Member

Attachments

Jared

Sysnative Staff, BSOD Kernel Dump Expert

jon22706

Member

Jared

Sysnative Staff, BSOD Kernel Dump Expert