BSOD,Crashes,

josephus · Oct 30, 2015

Hi,

Thanks for your reply. I was away and I just had the oportunity to follow your instructions. Reading your message, you are indicating that I should have two zip files but only one has been created. Thanks for your help.
Josephus

blueelvis · Oct 30, 2015

Hi Josephus ^_^,

I think you have attached the wrong ZIP file. The ZIP file would be named Sysnative***.zip

Please see the below instructions -
https://www.sysnative.com/forums/bs...ng-instructions-windows-10-8-1-8-7-vista.html

-Pranav

josephus · Oct 30, 2015

I try to run 'Driver Verifier' as you indicated in your last post, and I got a message indicating that "Problem loading Page" : 'The connection to the server was reset while the page was loading'. Could it be that Kaspersky did not allow me to download the program?.
Josephus

josephus · Oct 30, 2015

Yes, I do agree with you I send the wrong file. This is the right one.

Josephus

blueelvis · Oct 30, 2015

Hi Josephus ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

2: kd> knL # Child-SP          RetAddr           Call Site
00 ffffd000`28e50c00 fffff800`3a660800 nt!KiSwapContext+0x76
01 ffffd000`28e50d40 fffff800`3a660218 nt!KiSwapThread+0x160
02 ffffd000`28e50df0 fffff800`3a662465 nt!KiCommitThreadWait+0x148
03 ffffd000`28e50e80 fffff800`3a6fa808 nt!KeWaitForSingleObject+0x385
04 ffffd000`28e50f30 fffff801`c30fbb93 nt!ExWaitForRundownProtectionReleaseCacheAware+0xb8
05 ffffd000`28e50fa0 fffff801`c30f696f CLASSPNP!ClassRemoveDevice+0x123
06 ffffd000`28e50fe0 fffff801`c1ee944f CLASSPNP!ClassDispatchPnp+0x54cf
07 ffffd000`28e51190 fffff801`c1ee6857 partmgr!PmRemoveDevice+0xc7
08 ffffd000`28e511c0 fffff801`c30355df partmgr! ?? ::NNGAKEGL::`string'+0x87
09 ffffd000`28e51210 ffffe000`aed1f040 fltsrv+0x55df
0a ffffd000`28e51218 ffffe000`ad59dbd0 0xffffe000`aed1f040
0b ffffd000`28e51220 ffffe000`ad59dd78 0xffffe000`ad59dbd0
0c ffffd000`28e51228 ffffe000`ad59dd78 0xffffe000`ad59dd78
0d ffffd000`28e51230 ffffd000`28e51278 0xffffe000`ad59dd78
0e ffffd000`28e51238 ffffe000`a610d710 0xffffd000`28e51278
0f ffffd000`28e51240 ffffe000`ab549160 0xffffe000`a610d710
10 ffffd000`28e51248 ffffe000`a610cd30 0xffffe000`ab549160
11 ffffd000`28e51250 00000000`00000002 0xffffe000`a610cd30
12 ffffd000`28e51258 fffff801`c3034058 0x2
13 ffffd000`28e51260 ffffe000`ad59dbd0 fltsrv+0x4058
14 ffffd000`28e51268 fffff801`c1ed1960 0xffffe000`ad59dbd0
15 ffffd000`28e51270 ffffd001`00000020 partmgr!PmGlobalDispatch
16 ffffd000`28e51278 00000000`00000000 0xffffd001`00000020

The driver causing you problem as per the dump file is a part of the Acronis software which is installed on the system.

Below is a list of the 3rd party drivers found on your system -

Code:

**************************Fri Oct 23 07:20:25.309 2015 (UTC + 5:30)**************************
SSPORT.sys                  Fri Aug 12 04:37:32 2005 (42FBDA34)
tapoas.sys                  Mon Jul 12 06:01:59 2010 (4C3A627F)
ElRawDsk.sys                Tue Oct 26 15:04:13 2010 (4CC6A095)
vsflt53.sys                 Tue Apr 12 17:01:35 2011 (4DA43817)
GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
dvitdcnt.sys                Thu Jul 26 13:02:06 2012 (5010F276)
PDFsFilter.sys              Fri Aug 24 03:27:13 2012 (5036A739)
L1C63x64.sys                Mon Apr  1 08:45:17 2013 (5158FBC5)
point64.sys                 Fri Apr 12 17:45:29 2013 (5167FAE1)
tap0901.sys                 Thu Aug 22 18:10:01 2013 (521606A1)
rawdsk3.sys                 Wed Feb 12 02:40:17 2014 (52FA91B9)
LHidFilt.Sys                Wed Mar 19 05:51:03 2014 (5328E2EF)
NvStreamKms.sys             Fri Jul 25 17:05:56 2014 (53D2411C)
tib.sys                     Tue Aug  5 14:51:30 2014 (53E0A21A)
file_tracker.sys            Thu Sep  4 18:19:39 2014 (54085FE3)
fltsrv.sys                  Tue Nov 11 17:31:53 2014 (5461FAB1)
snapman.sys                 Wed Nov 12 16:24:05 2014 (54633C4D)
eudskacs.sys                Sun Dec 14 22:16:29 2014 (548DBEE5)
eubakup.sys                 Sun Dec 14 22:16:37 2014 (548DBEED)
EUBKMON.sys                 Sun Dec 14 22:16:59 2014 (548DBF03)
EuFdDisk.sys                Sun Dec 14 22:17:07 2014 (548DBF0B)
hcw89.sys                   Tue Jan  6 20:08:23 2015 (54ABF35F)
pfmfs_AD6.sys               Tue Jan 13 08:47:47 2015 (54B48E5B)
klbackupflt.sys             Thu Apr 16 06:39:36 2015 (552F0BD0)
nvhda64v.sys                Fri Apr 17 00:33:16 2015 (55300774)
klmouflt.sys                Tue Jun  2 18:06:12 2015 (556DA33C)
klkbdflt.sys                Tue Jun  2 18:06:30 2015 (556DA34E)
kldisk.sys                  Tue Jun  2 18:19:29 2015 (556DA659)
klbackupdisk.sys            Wed Jun  3 01:48:33 2015 (556E0F99)
klwtp.sys                   Wed Jun  3 20:59:28 2015 (556F1D58)
klim6.sys                   Mon Jun  8 14:19:57 2015 (55755735)
viahduaa.sys                Tue Jun 16 13:36:10 2015 (557FD8F2)
kl1.sys                     Fri Jun 19 00:28:13 2015 (558314C5)
kneps.sys                   Fri Jun 19 17:52:49 2015 (55840999)
cm_km.sys                   Wed Jul  1 23:38:29 2015 (55942C9D)
intelppm.sys                Fri Jul 10 08:42:59 2015 (559F383B)
klhk.sys                    Mon Jul 20 21:40:03 2015 (55AD1D5B)
mbamchameleon.sys           Tue Aug  4 23:56:11 2015 (55C103C3)
nvlddmkm.sys                Fri Aug  7 04:46:04 2015 (55C3EAB4)
mbam.sys                    Tue Aug 11 23:05:19 2015 (55CA3257)
klpd.sys                    Wed Sep 23 16:40:31 2015 (560288A7)
klflt.sys                   Thu Sep 24 17:18:42 2015 (5603E31A)
klif.sys                    Thu Sep 24 18:15:40 2015 (5603F074)
klwfp.sys                   Mon Sep 28 19:05:13 2015 (56094211)

Kindly update the highlighted drivers.
Kindly update Acronis. If no update is available, I would suggest you to remove the program and see if the BSODs stop or not.
You have got too many Backup programs. I don't think that it is a good idea to have so many of them. Please keep only one of them and uninstall the rest.
In case you are still getting BSODs, kindly uninstall Kaspersky using this **TOOL** and see if it helps.

Let me know how it goes ^_^

-Pranav

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BSOD,Crashes,

josephus

Contributor

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blueelvis

BSOD Kernel Dump Senior Analyst

josephus

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josephus

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blueelvis

BSOD Kernel Dump Senior Analyst