Hi Joe,
I see that there is no information in the SysnativeFileCollectionApp ZIP file. The Event Logs have been cleared. Even the MSINFO32 report does not have any events.
In the system Event Log (Only couple of entries), I saw this -
Code:
Event[4]: Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2015-09-04T15:40:05.291
Event ID: 19
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: Home-Built
Description:
A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
I would suggest you to make sure that your system is fully up to date in Windows Update and latest drivers have been installed for Windows 10.
Now, regarding Cortana, could you please follow the below post?
The Remote Procedure Call Failed error for Windows Store apps
Please make sure that you have enabled those services. In case the services are enabled and Cortana is still not working, kindly move on to the registry fix mentioned in that post.
But, since we are on Windows 10, we would have to make certain changes. When you reach to the Step 2 of the above post, you have to check the existence of the below path instead of the given -
Code:
HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.windows.cortana_cw5n1h2txyewy
So, in case you don't find the above key, please create according to Step 3. The only caveat is that you would have to name it as
microsoft.windows.cortana_cw5n1h2txyewy
Once you have downloaded and extracted SetACL.exe, please run the below command in an Admin Command Prompt instead of the command given in the post -
Code:
SetACL -on "hkcu\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.windows.cortana_cw5n1h2txyewy" -ot reg -actn ace -ace "n: S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493;p:full;i:so,sc;m:grant;w:dacl"
If my guess is right, this should fix your problem. Fingers Crossed ^_^
-Pranav