[SOLVED] internet explorer don't install

maurizio · Apr 25, 2014

I have a problem with a pc by my friend.Non installing internet explorer 10 and 11.

The SFC /scannow found corrupt files but was unable to fix problem

I'm sorry I don't write very well in English because i am italian.Thanks a lot

I'll send the logs CBS and chekSUR
{removed}

maurizio · May 1, 2014

The log had expired on the previous log in wikisend {removed}

I followed your guide and fixed the corrupted system files and removed the keys in regedit (Package Watchlist e Component Watchlist)
Sfc scannow :found no integrity
checksur.log: the log is completely clean , 0 error

Only when I perform a manual installation of internet explorer 10 and 11 does not complete the installation.
Thanks

niemiro · May 3, 2014

Hello, and welcome to Sysnative!

I'm very sorry for our delay in responding here.

What error code are you getting when you now try to install IE 10 and 11? If they still fail to install after clearing SURT, although there are many legitimate reasons, it may also be your that your was not 100% correct. Can you please list all of the steps you took?

Next, can you please zip up and upload your entire CBS folder by following these instructions: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

Attach the files to this website, or to https://www.dropbox.com/ or https://onedrive.live.com/

Please do NOT use Wikisend. I've tried downloading the files you uploaded, and I'm definitely not getting back the correct files. I've removed the links from your post because the content that's now being served isn't suitable for this website.

Richard

maurizio · May 3, 2014

Checksur still had errors.
Here are the updated log https://dl.dropboxusercontent.com/u/101322721/CBS.zip
Thanks 1000

maurizio · May 3, 2014

The errors: 9C59 (for internet explorer 11), 80070002 (per KB2592687)

niemiro · May 3, 2014

Hello again :)

Please resist trying to perform fixes on your own. If you make a mistake, the chance I will be able to repair that is exceptionally low, and your only option will be a complete reinstall. Please just have a little bit of patience and work with me.

WARNING: This fix has been created specifically for this user. If you are not this user, do not follow these instructions as you could cause serious harm to your computer.

Please download Packs.zip and save this to your Desktop from here: http://niemiro.co.uk/SFCFixScripts/trulymad/Packs.zip
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)
C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)
C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.persist.log

Please also re-test IE10 and let me know.

Good luck!

Richard

maurizio · May 4, 2014

Works perfectly .. Installed internet explorer 11
https://dl.dropboxusercontent.com/u/101322721/CheckSUR.persist.log

Thanks 10000,
you are the best

niemiro · May 4, 2014

Excellent news! Happy to have helped :)

Richard

Search

Search

[SOLVED] internet explorer don't install

maurizio

Member

maurizio

Member

niemiro

Senior Administrator, Windows Update Expert

maurizio

Member

maurizio

Member

niemiro

Senior Administrator, Windows Update Expert

Attachments

maurizio

Member

niemiro

Senior Administrator, Windows Update Expert