[SOLVED] Windows 8.1 Update 1 failed 80073712

khongthenhuvay · Apr 19, 2014

Hi all,

Tried many ways but cannot install Windows 8.1 Update 1.
My Windows 8.1 Pro was upgraded from Windows 8.0 Pro.

Here is the COMPONENTS file:
https://dl.dropboxusercontent.com/u/103606218/COMPONENTS.zip

Please help me,
Thank you.

tom982 · Apr 19, 2014

Hello khongthenhuvay, welcome to Sysnative!

Can you post your logs please: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

We don't know what to fix without them!

Tom

khongthenhuvay · Apr 20, 2014

tom982 said:
Hello khongthenhuvay, welcome to Sysnative!

Can you post your logs please: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

We don't know what to fix without them!

Tom

Sorry Tom,

I followed the instructions in this sticky topic: https://www.sysnative.com/forums/wi...fix-windows-update-error-code-0x80073712.html.

Here is the log: https://dl.dropboxusercontent.com/u/103606218/CBS.zip

Thank you,
TN.

tom982 · Apr 21, 2014

Hi TN,

No worries! Thanks for bringing that to my attention, I've asked niemiro to update those instructions so others don't do the same :)

Your CBS log doesn't reveal much about the error, so we'll have to set DISM on it, but from the little information I have from the CBS log I'm hopeful this is one of the 0x80073712 errors we'll be able to fix!

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth
When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

C:\Windows\Logs\CBS\CBS.log

Tom

khongthenhuvay · Apr 21, 2014

Dear Tom,

Here is the output of your command:

Code:

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth


Deployment Image Servicing and Management tool
Version: 6.3.9600.16384


Image Version: 6.3.9600.16384


[==========================100.0%==========================]
The restore operation failed. Either the repair source was not found or the comp
onent store cannot be repaired.


Error: 0x800f081f


DISM failed. No operation was performed.
For more information, review the log file.


The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Here is the log (both CBS and DISM): https://dl.dropboxusercontent.com/u/103606218/CBS.2014.04.22.zip

Thank you,
TN.

tom982 · Apr 22, 2014

Hi TN,

Unfortunately dism hasn't been able to detect this, let alone fix it, so I'll have to look manually.

Code:

2014-04-19 12:59:36, Info                  CSI    0000000e Regenerating Component for: [ml:280{140},l:192{96}]"amd64_microsoft-windows-ie-ieetwcollector_31bf3856ad364e35_11.0.9600.16438_none_c6cbcc66e5c85f87"
2014-04-19 12:59:36, Info                  CSI    0000000f Regenerating payload files from delta files on component: [ml:280{140},l:192{96}]"amd64_microsoft-windows-ie-ieetwcollector_31bf3856ad364e35_11.0.9600.16438_none_c6cbcc66e5c85f87"
2014-04-19 12:59:36, Error                 CSI    00000010 (F) Baseline file missingon generating delta for: [l:36{18}]"ieetwproxystub.dll"[gle=0x80004005]
2014-04-19 12:59:36, Error                 CSI    00000011 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #311# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 0[gle=0xd015001a]
2014-04-19 12:59:36, Error                 CSI    00000012 (F) HRESULT_FROM_WIN32(14098) #243# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x80073712]
2014-04-19 12:59:36, Error                 CSI    00000013 (F) HRESULT_FROM_WIN32(14098) #241# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80073712]
2014-04-19 12:59:36, Error                 CSI    00000014 (F) HRESULT_FROM_WIN32(14098) #240# 16909765 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
[gle=0x80073712]
2014-04-19 12:59:36, Info                  CBS    Scavenge: Failed to commit scavenging of CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-04-19 12:59:36, Info                  CSI    00000015@2014/4/19:05:59:36.350 CSI Transaction @0x10f1573ea0 destroyed
2014-04-19 12:59:36, Info                  CBS    Warning: Failed to scavenge CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-04-19 12:59:36, Info                  CBS    Failed maintenance scavenge [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

Give me a nudge if you haven't heard from me in a few days :)

Tom

andreya108 · Apr 23, 2014

I have exactly the same error, here is the log:

Code:

2014-04-23 19:38:31, Info                  CSI    0000000e Regenerating Component for: [ml:280{140},l:192{96}]"amd64_microsoft-windows-ie-ieetwcollector_31bf3856ad364e35_11.0.9600.16384_none_c6dbf8e4e5bb5bc5"
2014-04-23 19:38:31, Info                  CSI    0000000f Regenerating payload files from delta files on component: [ml:280{140},l:192{96}]"amd64_microsoft-windows-ie-ieetwcollector_31bf3856ad364e35_11.0.9600.16384_none_c6dbf8e4e5bb5bc5"
2014-04-23 19:38:31, Info                  CSI    00000010 Regenerating payload files from delta files on component: [l:192{96}]"amd64_microsoft-windows-ie-ieetwcollector_31bf3856ad364e35_11.0.9600.16476_none_c6cffb1ee5c491a1"
2014-04-23 19:38:35, Error                 CSI    00000011 (F) Baseline file missingon generating delta for: [l:36{18}]"ieetwproxystub.dll"[gle=0x80004005]
2014-04-23 19:38:35, Error                 CSI    00000012 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #311# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 0[gle=0xd015001a]
2014-04-23 19:38:35, Error                 CSI    00000013 (F) HRESULT_FROM_WIN32(14098) #243# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x80073712]
2014-04-23 19:38:35, Error                 CSI    00000014 (F) HRESULT_FROM_WIN32(14098) #241# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80073712]
2014-04-23 19:38:35, Error                 CSI    00000015 (F) HRESULT_FROM_WIN32(14098) #240# 60602646 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
[gle=0x80073712]
2014-04-23 19:38:35, Info                  CBS    Scavenge: Failed to commit scavenging of CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-04-23 19:38:35, Info                  CSI    00000016@2014/4/23:15:38:35.928 CSI Transaction @0xb0d03281b0 destroyed
2014-04-23 19:38:35, Info                  CBS    Warning: Failed to scavenge CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-04-23 19:38:35, Info                  CBS    Failed maintenance scavenge [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-04-23 19:38:35, Info                  CBS    Maint: end scavenge, scavenge time so far: 59 seconds
2014-04-23 19:38:35, Info                  CBS    Maint: TransientManifestCache disabled in config.
2014-04-23 19:38:35, Info                  CBS    Maint: incomplete, interruptions: 1, (this pass: time: 59 seconds, used space change: 23468 KB, hr: 0x80073712, source: Scavenge)
2014-04-23 19:38:35, Info                  CBS    Reboot mark cleared
2014-04-23 19:38:35, Info                  CBS    Winlogon: Deregistering for CreateSession notifications
2014-04-23 19:38:35, Info                  CBS    Winlogon: Stopping notify server
2014-04-23 19:38:35, Info                  CBS    Winlogon: Unloading SysNotify DLL
2014-04-23 19:38:35, Info                  CBS    Maint: processing complete.  Session: 30367497_4051806305. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-04-23 19:38:35, Info                  CBS    Failed performing maintenance task [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-04-23 19:38:35, Info                  CBS    Warning: Failed while executing service idle processing. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-04-23 19:38:35, Info                  CBS    Failed to run idle scavenge [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-04-23 19:38:35, Info                  CBS    Warning: Failed to execute idle scavenge start. Error code: 0X80073712 [HRESULT = 0x80073712]
2014-04-23 19:40:18, Info                  CBS    Idle scavenging stop signaled.
2014-04-23 19:42:18, Info                  CBS    Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP

Anyone have any ideas?

andreya108 · Apr 23, 2014

Finally got it working....

There were some corrupted files in WinSxS. I think they appeared after several BSODs...

I tried

dism /online /cleanup-image /startcomponentcleanup /resetbased

several times and traced changes in cbs.log and winsxs dir.

I found empty folders amd64* and some dll files 12 bytes length... so I removed bad dirs (one should take ownership and change permissions at first)

and after several iterations I've got

Dism /Online /Cleanup-Image /RestoreHealth

eventually succeeded.

khongthenhuvay · Apr 24, 2014

Wow, thank you very much andreya108, I followed your instructions and I have had this KB2919355 installed.

Really sorry for taking your time Tom, I really appreciate your help and I should wait for next instructions before trying another methods. But I need this update for my work asap, so when I read andreya108 reply, I decided to give it a try, and luckily it worked. Thank you again, Tom.

Here is what I have done to make this KB2919355 installed successfully (Please note that it only works for my case, if need assistant please read this thread, then start a new thread):

[1] Run Command Prompt as Administrator

[2] Run command:

Dism /Online /Cleanup-Image /RestoreHealth

If this command failed, go to Step [4]

[3] Run command:

Dism /Online /Cleanup-Image /StartComponentCleanup /ResetBase

If this command succeeded, go to Step [5]

[4] Open logs file at %WINDIR%\Logs\CBS\CBS.log

Find the "Error" status block at the end of log file. It would be:

Code:

2014-04-23 09:53:24, Info                  CSI    0000000f Regenerating Component for: [ml:280{140},l:192{96}]"NAME OF CORRUPTED COMPONENT"
2014-04-23 09:53:24, Info                  CSI    00000010 Regenerating payload files from delta files on component: [ml:280{140},l:192{96}]"NAME OF CORRUPTED COMPONENT"
2014-04-23 09:53:25, Error                 CSI    00000011 (F) Baseline file missingon generating delta for: [l:36{18}]"ieetwproxystub.dll"[gle=0x80004005]
2014-04-23 09:53:25, Error                 CSI    00000012 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #449# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 0[gle=0xd015001a]
2014-04-23 09:53:25, Error                 CSI    00000013 (F) HRESULT_FROM_WIN32(14098) #381# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x80073712]
2014-04-23 09:53:25, Error                 CSI    00000014 (F) HRESULT_FROM_WIN32(14098) #379# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80073712]
2014-04-23 09:53:25, Error                 CSI    00000015 (F) HRESULT_FROM_WIN32(14098) #378# 115473370 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)

Then go to %WINDIR%\WinSxS, find folder [NAME OF CORRUPTED COMPONENT].Take ownership of that folder and its files and edit your account permission on those folder and files to "Full control".
Move that folder to a temporary folder outside.

Back to Step [2]

[5] Restart

[6] Run Windows8.1-KB2919355-x64.msu

[7] Pray

xlxcrossing · Apr 24, 2014

Followed your directions and removed folder "amd64_microsoft-windows-ie-ieetwcollector_31bf3856ad364e35_11.0.9600.16438_none_c6cbcc66e5c85f87"

Ran Dism /Online /Cleanup-Image /RestoreHealth

Output

Code:

 C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.16384
Image Version: 6.3.9600.16384

[==========================100.0%==========================]

Error: 0x800f0907

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Anything else I can try? I've done everything, ran all of the DISM commands, still won't restore.

AmazingOrnament57 · Mar 2, 2016

Why the hell this thread is marked as "Solved" ?!?!

There is no solution!
Not even a replay on the last post of the questioneer.

I got the same problem and everyone just tells to run

Code:

dism /online /cleanup-image /restorehealth

but it does not work! It just breaks with

error 14098 store is corrupted.

And the next "solution" everyone is about is "do a reinstall", which is not really a solution, cause if you have a tiling you won't go and buy a new car.

Search

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[SOLVED] Windows 8.1 Update 1 failed 80073712

khongthenhuvay

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khongthenhuvay

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