1. #1

    problems with Windows Update

    Hello

    Please help. My PC downloads all updates and then doesn´t install them. My software is Win7 64-bit.

    errors: 80070246
    800736B3
    9C47

    petrusx

    Attachment 6114Attachment 6114


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  2. #2
    tom982's Avatar
    Join Date
    May 2012
    Location
    Southampton, England
    Age
    23
    Posts
    4,230
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASUS P8Z77-V PRO
      • CPU:
        Intel Core i7 3770K @4.5GHz
      • Memory:
        Corsair Vengeance 2x4GB 1600MHz LP - White
      • Graphics:
        Gigabyte HD 7850 2GB @1050MHz
      • Sound Card:
        Stock
      • Hard Drives:
        Seagate Barracuda 2TB 7200rpm [Internal], 2x500GB Seagate FreeAgent (External)
      • Disk Drives:
      • Power Supply:
        Corsair TX650W V2 80+ Bronze
      • Case:
        NZXT Phantom 410 White
      • Cooling:
        Corsair H100 CPU Water Cooler, 1x140mm stock fan and 1x120mm stock fan
      • Display:
        LG 23" IPS Monitor (1920*1080)
      • Operating System:
        Windows 10

    Re: problems with Windows Update

    Hello petrusx, welcome to Sysnative!

    Sorry for the delay, it's very busy for us at the moment.

    You listed 9C47 as one of the errors you're experiencing - what update is this failing with? Can you confirm what versions of IE you have installed please? Also, I would like to know whether you have the Bing bar installed :)

    Tom
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  3. #3
    NoelDP's Avatar
    Join Date
    May 2012
    Location
    North Wales
    Posts
    928
    • specs System Specs
      • Manufacturer:
        ASUS/Lenovo
      • Model Number:
        K52F/B80
      • Motherboard:
        Asus K52F/??
      • CPU:
        i3 - 370/i7-6500U
      • Memory:
        8GB/8GB
      • Hard Drives:
        750GB/1TB
      • Operating System:
        Win 7 Home Premium (+ sundry VMs)/Win 10 & VMs

    Re: problems with Windows Update

    There's a lot of code errors in the background of the CBS.log (and the latest Persist file) there. This looks like registry corruption to me?

    Noel Paton - Nil Carborundum Illegitemi

  4. #4
    tom982's Avatar
    Join Date
    May 2012
    Location
    Southampton, England
    Age
    23
    Posts
    4,230
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASUS P8Z77-V PRO
      • CPU:
        Intel Core i7 3770K @4.5GHz
      • Memory:
        Corsair Vengeance 2x4GB 1600MHz LP - White
      • Graphics:
        Gigabyte HD 7850 2GB @1050MHz
      • Sound Card:
        Stock
      • Hard Drives:
        Seagate Barracuda 2TB 7200rpm [Internal], 2x500GB Seagate FreeAgent (External)
      • Disk Drives:
      • Power Supply:
        Corsair TX650W V2 80+ Bronze
      • Case:
        NZXT Phantom 410 White
      • Cooling:
        Corsair H100 CPU Water Cooler, 1x140mm stock fan and 1x120mm stock fan
      • Display:
        LG 23" IPS Monitor (1920*1080)
      • Operating System:
        Windows 10

    Re: problems with Windows Update

    I haven't actually looked at any of the logs yet, but the 0x800736B3 meant there was a good chance of registry corruption. I was hoping that the IE error would be independent of this, but it can't hurt running the SURT as well :)

    @petrusx,

    In addition to answering my previous questions, can you download and install the System Update Readiness Tool please?

    Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [November 2013] from Official Microsoft Download Centre

    Post the log when complete:

    C:\Windows\Logs\CBS\CheckSUR.persist.log

    Tom
    Having problems with SFC or Windows Update? Start a new thread in the Windows Update forum!

    Haven't heard from us in a while? Post Here to remind us.

    Have we helped you? Help us help others and Donate!

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