Internet Explorer 9 / 10 Problem - Windows Update Fails on Windows 7 64bit

cmdmania · Oct 4, 2013

Hello, I'm not sure exactly how to go about explaining this, but here I go! My main problem is I can't uninstall Internet Explorer 9 or install Internet Explorer 10.

Heres my system information:
Windows 7 Home Premium
Service Pack 1
Manufacturer: Dell
Processor: Intel(R) Core(TM)i7-3770 CPU @ 3.40GHz 3.40 GHz
Ram: 12.0GB
System Type: 64-bit

I think wife may have forcefully uninstalled a pre-installed version Internet Explorer 9 a year or so ago. (Shes not positive)
I didn't realize there was a problem until a new job required me to use an Autodesk program (3dsmax)
The program needed to use Internet Explorer to verify a registration & the page(they use a page to verify on start up) was blank. On a side note I usually use Firefox as an actual browser, but it seems Internet Explorer is required for this.

Anyway, after an hour or so of trying to get the browsers settings to match autodesks requirements I checked in Windows Update for new versions. From here all hell broke loose!

I hadn't been looking at windows update logs for quite a while before this, but after trying to install Internet Explorer 9 & 10 important updates I saw in the logs that some of the exact same updates had kept installing over & over.

For the Internet Explorer problem I've been trying to download them but get the errors:
Code 9C48
&
Code 9C57

The update that keeps installing repeatedly is: KB2872339

Honestly I don't know what the exact problem any more. I've been trying to fix this literally for 2 days straight. I may have done more damage then good! I cleared my restore points by mistake while trying to fix it, and I don't have a backup disk of my OS.

I've tried so many things I'm not sure whats relevant!

I'm not sure but I think my problem may be fairly similar to this:
https://www.sysnative.com/forums/wi...ternet-explorer-9-internet-explorer-10-a.html

View attachment 5479

I highly appreciate any help at all with this matter I'm completely lost. Nothing seems to be working.

This probably isn't helpful but heres some sources of things I've tried:
Internet Explorer FAQ - Repair IE8 (IE7) and IE9
Blank Activation Screen - Page 13 - Autodesk Discussion Groups
How To Completely Uninstall Internet Explorer 9 (IE9) in Windows
Fix for Blank or Empty Windows Features List in Vista and 7 ? Raymond.CC
Error Code 2738 When Running A Microsoft Fix it Solution! - Microsoft Fix it BLOG - Site Home - TechNet Blogs
How to install hotfixes that are included in cumulative security updates for Internet Explorer
(below, I tried replacing some IE files but I'm not sure if it helped or not)
Extract Files from Windows 7 Installation DVD - Windows 7 Help Forums

Let me know if you need any more information! Thank you so much in advance!

cmdmania · Oct 4, 2013

Forgot to add these, probably useful!

IE9:

Code:

 00:00.000: ====================================================================
00:00.078: Started: 2013/10/05 (Y/M/D) 02:28:37.191 (local)
00:00.078: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.078: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-Windows7-x64.exe" /WU-SILENT
00:00.078: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
00:00.078: INFO:    Previous version of Internet Explorer: 9.0.8112.16455
00:00.078: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.078: INFO:    ...and 9.1.0.0...
00:00.078: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.078: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.094: ERROR:   Internet Explorer version check failed.
00:00.094: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:00.110: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:00.110: INFO:    SQM Upload returned 403
00:00.110: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE989E9.tmp
00:00.141: INFO:    Unable to remove directory C:\Windows\TEMP\IE989E9.tmp, marking for deletion on reboot.
00:00.141: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.016: Started: 2013/10/05 (Y/M/D) 03:02:03.243 (local)
00:00.032: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.032: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-Windows7-x64.exe" /WU-SILENT
00:00.032: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
00:00.032: INFO:    Previous version of Internet Explorer: 9.0.8112.16455
00:00.032: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.032: INFO:    ...and 9.1.0.0...
00:00.032: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.032: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.032: ERROR:   Internet Explorer version check failed.
00:00.032: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:00.078: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:00.078: INFO:    SQM Upload returned 403
00:00.078: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE925EA.tmp
00:00.078: INFO:    Unable to remove directory C:\Windows\TEMP\IE925EA.tmp, marking for deletion on reboot.
00:00.078: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.312: Started: 2013/10/05 (Y/M/D) 03:35:08.419 (local)
00:00.312: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.312: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-Windows7-x64.exe" /WU-SILENT
00:00.312: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
00:00.312: INFO:    Previous version of Internet Explorer: 9.0.8112.16455
00:00.312: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.312: INFO:    ...and 9.1.0.0...
00:00.312: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.312: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.312: ERROR:   Internet Explorer version check failed.
00:00.312: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:00.312: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:00.327: INFO:    SQM Upload returned 403
00:00.327: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE97052.tmp
00:00.327: INFO:    Unable to remove directory C:\Windows\TEMP\IE97052.tmp, marking for deletion on reboot.
00:00.327: INFO:    Released Internet Explorer Installer Mutex

IE10:

Code:

00:00.000: ====================================================================
00:00.031: Started: 2013/10/05 (Y/M/D) 02:28:41.121 (local)
00:00.031: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.031: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x64.exe" /WU-SILENT
00:00.031: INFO:    Setup installer for Internet Explorer: 10.0.9200.16521
00:00.031: INFO:    Previous version of Internet Explorer: 9.0.8112.16455
00:00.031: INFO:    Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.031: INFO:    ...and 10.1.0.0...
00:00.046: INFO:    Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.046: INFO:    iexplore.exe version check success. Install can proceed.
00:00.046: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.062: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.062: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.062: INFO:    Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
00:00.483: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.499: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE19925.tmp\Spelling_en.msu.
00:00.499: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.514: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE19925.tmp\Hyphenation_en.msu.
00:00.514: INFO:    Trying to extract ID: 7128 (1033) as "IE10-support.cab"
00:01.747: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:02.433: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE19925.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE19925.tmp\IE10-support\HardwareBlockingList.xml"
00:02.620: INFO:    Hardware support check succeeded. Installation will continue.
00:02.620: INFO:    Windows 7 operating system detected.
00:02.620: INFO:    Service pack major: 1
00:02.620: INFO:    Service pack minor: 0
00:02.620: INFO:    Service pack name:  Service Pack 1
00:02.620: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
00:02.620: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exist.
00:02.620: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.17944 >= 6.1.7601.17727 (True)
00:02.620: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.17932 >= 6.1.7601.17617 (True)
00:02.620: INFO:    Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.17932 >= 6.1.7601.17932 (True)
00:02.620: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:02.620: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.17514 >= 6.1.7601.18010 (False)
00:02.636: INFO:    Download for KB2834140 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=303935 -> KB2834140_amd64.MSU.
00:02.636: INFO:    IE Setup prerequisite package for KB2670838 included: C:\Windows\TEMP\IE19925.tmp\KB2670838_amd64.cab
00:02.636: INFO:    IE Setup prerequisite package for KB2670838 included: C:\Windows\TEMP\IE19925.tmp\KB2670838_amd64.cab
00:02.636: INFO:    A local copy of the KB2670838 installation package has been copied to KB2670838_amd64.CAB.
00:02.636: INFO:    IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE19925.tmp\KB2729094_amd64.cab
00:02.636: INFO:    IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE19925.tmp\KB2729094_amd64.cab
00:02.636: INFO:    A local copy of the KB2729094 installation package has been copied to KB2729094_amd64.MSU.
00:02.636: INFO:    IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE19925.tmp\KB2786081_amd64.cab
00:02.636: INFO:    IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE19925.tmp\KB2786081_amd64.cab
00:02.667: INFO:    A local copy of the KB2786081 installation package has been copied to KB2786081_amd64.CAB.
00:02.667: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE19925.tmp\IE-Spelling-en.cab
00:02.667: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE19925.tmp\IE-Hyphenation-en.cab
00:02.667: INFO:    Waiting for 4 prerequisite downloads.
00:04.258: INFO:    Prerequisite download processes have completed. Starting Installation of 4 prerequisites.
00:04.321: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19925.tmp\KB2834140\Windows6.1-KB2834140-v2-x64.cab /quiet /norestart
00:07.956: INFO:    Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19925.tmp\KB2834140\Windows6.1-KB2834140-v2-x64.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530)
00:07.956: ERROR:   Error installing prerequisite file (C:\Windows\TEMP\IE19925.tmp\KB2834140_amd64.MSU): 0x800f081e (2148468766)
00:07.971: INFO:    Setup exit code: 0x00009C57 (40023) - Prerequisites failed to install.
00:07.987: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:08.018: INFO:    SQM Upload returned 403
00:11.778: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE19925.tmp
00:11.809: INFO:    Unable to remove directory C:\Windows\TEMP\IE19925.tmp\IE10-support, marking for deletion on reboot.
00:11.871: INFO:    Unable to remove directory C:\Windows\TEMP\IE19925.tmp, marking for deletion on reboot.
00:11.887: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.078: Started: 2013/10/05 (Y/M/D) 03:02:06.761 (local)
00:00.078: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.078: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x64.exe" /WU-SILENT
00:00.078: INFO:    Setup installer for Internet Explorer: 10.0.9200.16521
00:00.078: INFO:    Previous version of Internet Explorer: 9.0.8112.16455
00:00.078: INFO:    Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.078: INFO:    ...and 10.1.0.0...
00:00.078: INFO:    Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.078: INFO:    iexplore.exe version check success. Install can proceed.
00:00.078: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.078: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.094: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.094: INFO:    Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
00:01.685: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:02.028: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE13304.tmp\Spelling_en.msu.
00:02.028: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:02.028: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE13304.tmp\Hyphenation_en.msu.
00:02.028: INFO:    Trying to extract ID: 7128 (1033) as "IE10-support.cab"
00:03.620: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:03.729: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE13304.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE13304.tmp\IE10-support\HardwareBlockingList.xml"
00:03.760: INFO:    Hardware support check succeeded. Installation will continue.
00:03.760: INFO:    Windows 7 operating system detected.
00:03.760: INFO:    Service pack major: 1
00:03.760: INFO:    Service pack minor: 0
00:03.760: INFO:    Service pack name:  Service Pack 1
00:03.760: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
00:03.760: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exist.
00:03.760: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.17944 >= 6.1.7601.17727 (True)
00:03.760: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.17932 >= 6.1.7601.17617 (True)
00:03.760: INFO:    Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.17932 >= 6.1.7601.17932 (True)
00:03.760: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:03.760: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.17514 >= 6.1.7601.18010 (False)
00:03.807: INFO:    Download for KB2834140 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=303935 -> KB2834140_amd64.MSU.
00:03.807: INFO:    IE Setup prerequisite package for KB2670838 included: C:\Windows\TEMP\IE13304.tmp\KB2670838_amd64.cab
00:03.807: INFO:    IE Setup prerequisite package for KB2670838 included: C:\Windows\TEMP\IE13304.tmp\KB2670838_amd64.cab
00:03.807: INFO:    A local copy of the KB2670838 installation package has been copied to KB2670838_amd64.CAB.
00:03.807: INFO:    IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE13304.tmp\KB2729094_amd64.cab
00:03.807: INFO:    IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE13304.tmp\KB2729094_amd64.cab
00:03.807: INFO:    A local copy of the KB2729094 installation package has been copied to KB2729094_amd64.MSU.
00:03.807: INFO:    IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE13304.tmp\KB2786081_amd64.cab
00:03.807: INFO:    IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE13304.tmp\KB2786081_amd64.cab
00:03.807: INFO:    A local copy of the KB2786081 installation package has been copied to KB2786081_amd64.CAB.
00:03.822: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE13304.tmp\IE-Spelling-en.cab
00:03.822: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE13304.tmp\IE-Hyphenation-en.cab
00:03.822: INFO:    Waiting for 4 prerequisite downloads.
00:04.353: INFO:    Prerequisite download processes have completed. Starting Installation of 4 prerequisites.
00:04.400: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE13304.tmp\KB2834140\Windows6.1-KB2834140-v2-x64.cab /quiet /norestart
00:07.800: INFO:    Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE13304.tmp\KB2834140\Windows6.1-KB2834140-v2-x64.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530)
00:07.800: ERROR:   Error installing prerequisite file (C:\Windows\TEMP\IE13304.tmp\KB2834140_amd64.MSU): 0x800f081e (2148468766)
00:07.832: INFO:    Setup exit code: 0x00009C57 (40023) - Prerequisites failed to install.
00:07.863: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:07.878: INFO:    SQM Upload returned 403
00:11.825: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE13304.tmp
00:12.262: INFO:    Unable to remove directory C:\Windows\TEMP\IE13304.tmp\IE10-support, marking for deletion on reboot.
00:12.278: INFO:    Unable to remove directory C:\Windows\TEMP\IE13304.tmp, marking for deletion on reboot.
00:12.278: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.046: Started: 2013/10/05 (Y/M/D) 03:35:11.072 (local)
00:00.046: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.046: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x64.exe" /WU-SILENT
00:00.046: INFO:    Setup installer for Internet Explorer: 10.0.9200.16521
00:00.046: INFO:    Previous version of Internet Explorer: 9.0.8112.16455
00:00.046: INFO:    Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.046: INFO:    ...and 10.1.0.0...
00:00.062: INFO:    Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.062: INFO:    iexplore.exe version check success. Install can proceed.
00:00.062: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.062: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.062: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.078: INFO:    Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
00:00.936: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:01.856: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE17AED.tmp\Spelling_en.msu.
00:01.856: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.872: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE17AED.tmp\Hyphenation_en.msu.
00:01.918: INFO:    Trying to extract ID: 7128 (1033) as "IE10-support.cab"
00:03.213: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:03.338: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE17AED.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE17AED.tmp\IE10-support\HardwareBlockingList.xml"
00:03.400: INFO:    Hardware support check succeeded. Installation will continue.
00:03.400: INFO:    Windows 7 operating system detected.
00:03.400: INFO:    Service pack major: 1
00:03.400: INFO:    Service pack minor: 0
00:03.400: INFO:    Service pack name:  Service Pack 1
00:03.400: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
00:03.400: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exist.
00:03.400: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.17944 >= 6.1.7601.17727 (True)
00:03.400: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.17932 >= 6.1.7601.17617 (True)
00:03.416: INFO:    Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.17932 >= 6.1.7601.17932 (True)
00:03.416: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:03.416: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.17514 >= 6.1.7601.18010 (False)
00:03.447: INFO:    Download for KB2834140 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=303935 -> KB2834140_amd64.MSU.
00:03.447: INFO:    IE Setup prerequisite package for KB2670838 included: C:\Windows\TEMP\IE17AED.tmp\KB2670838_amd64.cab
00:03.447: INFO:    IE Setup prerequisite package for KB2670838 included: C:\Windows\TEMP\IE17AED.tmp\KB2670838_amd64.cab
00:03.447: INFO:    A local copy of the KB2670838 installation package has been copied to KB2670838_amd64.CAB.
00:03.447: INFO:    IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE17AED.tmp\KB2729094_amd64.cab
00:03.463: INFO:    IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE17AED.tmp\KB2729094_amd64.cab
00:03.463: INFO:    A local copy of the KB2729094 installation package has been copied to KB2729094_amd64.MSU.
00:03.463: INFO:    IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE17AED.tmp\KB2786081_amd64.cab
00:03.463: INFO:    IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE17AED.tmp\KB2786081_amd64.cab
00:03.463: INFO:    A local copy of the KB2786081 installation package has been copied to KB2786081_amd64.CAB.
00:03.463: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE17AED.tmp\IE-Spelling-en.cab
00:03.463: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE17AED.tmp\IE-Hyphenation-en.cab
00:03.463: INFO:    Waiting for 4 prerequisite downloads.
00:04.009: INFO:    Prerequisite download processes have completed. Starting Installation of 4 prerequisites.
00:04.056: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE17AED.tmp\KB2834140\Windows6.1-KB2834140-v2-x64.cab /quiet /norestart
00:08.502: INFO:    Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE17AED.tmp\KB2834140\Windows6.1-KB2834140-v2-x64.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530)
00:08.533: ERROR:   Error installing prerequisite file (C:\Windows\TEMP\IE17AED.tmp\KB2834140_amd64.MSU): 0x800f081e (2148468766)
00:08.548: INFO:    Setup exit code: 0x00009C57 (40023) - Prerequisites failed to install.
00:08.595: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:08.626: INFO:    SQM Upload returned 403
00:12.558: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE17AED.tmp
00:13.384: INFO:    Unable to remove directory C:\Windows\TEMP\IE17AED.tmp\IE10-support, marking for deletion on reboot.
00:13.384: INFO:    Unable to remove directory C:\Windows\TEMP\IE17AED.tmp, marking for deletion on reboot.
00:13.400: INFO:    Released Internet Explorer Installer Mutex

cmdmania · Oct 6, 2013

View attachment 5490

Just an update of logs since its been a while.

tom982 · Oct 7, 2013

Hello cmdmania, welcome to Sysnative!

I'm so, so sorry for the delay! Uni started last week so my time is quite limited now, but I've managed to clear up a few threads and now have time to take on yours.

Having reviewed your CheckSUR logs, I'm afraid the only way to fix this is to perform a repair install.

Code:

Summary:
Seconds executed: 240
 Found 12354 errors
  CSI Manifest and S256H Do Not Match Total count: 1
  CSI Manifest Failed Catalog Check Total count: 2
  CBS Watchlist Package Missing Total count: 9940
  CBS Watchlist Component Missing Total count: 2411

12,354 errors is a lot!

https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html

Tom

cmdmania · Oct 7, 2013

Ack thats not good thank you for looking!

tom982 · Oct 7, 2013

No problem. Sorry it was only for bad news!

Tom

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Internet Explorer 9 / 10 Problem - Windows Update Fails on Windows 7 64bit

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