Getting 80073712 error trying to install SP1

Ztruker · Jun 18, 2013

Windows 7 Home Premium X86.
2GB ram
250GB Hard drive

I'm getting 80073712 error trying to install Win 7 SP1.
sfc /scannow was clean
checksur found 4 problems:

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 19.0
2013-06-18 20:35
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Missing 0x00000000 odbcjt32.dll x86_microsoft-windows-m..-mdac-odbc-jet-jt32_31bf3856ad364e35_6.1.7601.17632_none_550b7cfdc096a017 
(f) CSI Store Directory Missing 0x00000002 winsxs\x86_microsoft-windows-m..-mdac-odbc-jet-jt32_31bf3856ad364e35_6.1.7601.17632_none_550b7cfdc096a017\ x86_microsoft-windows-m..-mdac-odbc-jet-jt32_31bf3856ad364e35_6.1.7601.17632_none_550b7cfdc096a017 
(fix) CSI Store Directory Missing CSI Store Directory Created C:\windows\winsxs\x86_microsoft-windows-m..-mdac-odbc-jet-jt32_31bf3856ad364e35_6.1.7601.17632_none_550b7cfdc096a017\
(f) CSI Payload File Missing 0x00000000 odbccu32.dll x86_microsoft-windows-m..sor-library-unicode_31bf3856ad364e35_6.1.7600.20987_none_71348549090b7ee6 
(f) CSI Store Directory Missing 0x00000002 winsxs\x86_microsoft-windows-m..sor-library-unicode_31bf3856ad364e35_6.1.7600.20987_none_71348549090b7ee6\ x86_microsoft-windows-m..sor-library-unicode_31bf3856ad364e35_6.1.7600.20987_none_71348549090b7ee6 
(fix) CSI Store Directory Missing CSI Store Directory Created C:\windows\winsxs\x86_microsoft-windows-m..sor-library-unicode_31bf3856ad364e35_6.1.7600.20987_none_71348549090b7ee6\
Summary:
Seconds executed: 922
 Found 4 errors
 Fixed 2 errors
  CSI Payload File Missing Total count: 2
  CSI Store Directory Missing Total count: 2
  Fixed: CSI Store Directory Missing.  Total count: 2
Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

This is a friends laptop so I hope not to have to reinstall Win 7.

I don 't have a X86 version of Windows 7 to try to get the files/folders from.

Digerati · Jun 19, 2013

Hey Rich - there seems to be quite a bit on this error - except a common fix. Have you been through these:

Fix Windows Update or Service Pack error 80073712 - DIY Media Home
Error Code 0x80073712 occurs in Windows Update or Microsoft Update
Windows Update error 80073712

niemiro · Jun 19, 2013

Hello :)

WARNING: This fix has been created specifically for this user. If you are not this user, do not follow these instructions as you may cause serious harm to your computer.

Download a copy of SFCFixScript.zip attached to this post, and save it to your Desktop.
Then download a copy of SFCFix.exe from here: https://www.sysnative.com/forums/downloads/sfcfix/, and also save it to your Desktop.
Single click on SFCFixScript.zip and drag and drop it on top of SFCFix.exe. SFCFix will open and perform a fix which should take no more than a few seconds to complete.
A logfile called SFCFix.txt will open (and be saved to your Desktop). Please copy and paste the report into your next reply.

Thank you!

Richard

Ztruker · Jun 19, 2013

Thanks Richard. I was over-ridden. I ended up doing a restore to factory late this afternoon, before I saw your post.

I'm sorry to have wasted your time on this, I really thought the owner wanted to fix the problem rather than start over. After the restore I was able to install 136 updates, including SP1 with no problem.

Bill, I did run through all the different fix scenarios before I posted here. Thank you though.

niemiro · Jun 20, 2013

Ztruker said:
Thanks Richard. I was over-ridden. I ended up doing a restore to factory late this afternoon, before I saw your post.

I'm sorry to have wasted your time on this, I really thought the owner wanted to fix the problem rather than start over. After the restore I was able to install 136 updates, including SP1 with no problem.

Bill, I did run through all the different fix scenarios before I posted here. Thank you though.

Don't worry about it! I didn't take half a second to generate that fix. After all, a tool created the fix for me, and I used a canned speech. Literally 20 seconds

Anyway, I'm really glad that everything's working now :)

Richard

P.S. Even the script isn't personalised anymore:

Code:

::
{ARCHIVE} %SystemRoot%\winsxs [DIR]

Although how it's done in the upcoming version of SFCFix due in a couple of weeks will be very different.

Ztruker · Jun 20, 2013

I really would have liked to work on this and fix it. Oh well, next time!

Thanks again.

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Getting 80073712 error trying to install SP1

Ztruker

Active member

Digerati

Moderator
Hardware Expert
Microsoft MVP (Ret.)

niemiro

Senior Administrator, Windows Update Expert

Attachments

Ztruker

Active member

niemiro

Senior Administrator, Windows Update Expert

Ztruker

Active member

Getting 80073712 error trying to install SP1

Ztruker

Active member

Digerati

ModeratorHardware ExpertMicrosoft MVP (Ret.)

niemiro

Senior Administrator, Windows Update Expert

Attachments

Ztruker

Active member

niemiro

Senior Administrator, Windows Update Expert

Ztruker

Active member

Moderator
Hardware Expert
Microsoft MVP (Ret.)