1. #1

    Help w/ corrupt files caused by Windows update

    Windows edition: Windows 7 Home Premium, Service Pack 1

    Hello,

    Was hoping to get some guidance as to the following. Windows update process resulted in a few corrupt files causing very slow boot time as well as a number of other issues. Thought i would attach an sfcdetails file in hopes that someone might be able to provide some guidance as to how I could perhaps replace the corrupt versions of the affected files (as shown in the sfcdetails attachment) w/ versions that are in good and working order. Any help that can be provided is greatly appreciated! - Joe

    PS: This is for a Toshiba laptop which did not come with a Windows installation disc.
    Attached Files Attached Files


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  2. #2
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    Re: Help w/ corrupt files caused by Windows update

    Hi,

    Can you please try to execute the steps #2 to #5 from the following guide
    Windows Update Forum Posting Instructions and upload the SFCFix log and your CBS folder.

    Thanks.

  3. #3

    Re: Help w/ corrupt files caused by Windows update

    Hello- Attached is the SCS Fix log as well as a link to the CBS folder. Also, I see Dropbox changed their link procedures since I last used it so if there are any issues with viewing the CBS folder, just let me know. Thanks much.


    Dropbox - CBS.zip
    Attached Files Attached Files

  4. #4
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    Re: Help w/ corrupt files caused by Windows update

    Hi,

    It doesn't seems that you run the SURT tool from step #3!

    System Update Readiness Tool (SUR)

    • Download the System Update Readiness Tool (x64) and save it to some place, its a big download and eventually we need to run it several times, please keep the file
    • Run the tool. Its like an Update but it can take a long time to do the work. You will get an Installation Complete screen when it's done running
    • Please attach to your post the log from the following location: C:\Windows\Logs\CBS\CheckSUR.log
      Note:
      If the file is too big please Zip it and upload the ZIP file to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.

  5. #5

    Re: Help w/ corrupt files caused by Windows update

    Thanks, you are correct that I didn't run step #3. Reason being, when I read step #2, item 4..........
    I thought it indicated to go on to step #4?


    (Once the command finishes, if you see "Windows Resource Protection did not find any integrity violations" then please move on to Step #3.
    If anything other than this appears, you may go directly to Step #4.)


    However, I did as suggested and tried to complete step #3 but once downloaded, was unable to install (see .png attachment) due to error code 0x800700d.


    Have also attached snippit pics of sfc /scannow results and SCFFix results in case they are helpful. Just let me know what you need me to do next. Thank you
    Attached Thumbnails Attached Thumbnails Help w/ corrupt files caused by Windows update-1-11-19-png   Help w/ corrupt files caused by Windows update-capture-png   Help w/ corrupt files caused by Windows update-unable-install-png  

  6. #6
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    Re: Help w/ corrupt files caused by Windows update

    Hi,

    In your case the sfc /scannow found errors "windows resource protection found corrupt files but was unable to fix some of them." that's why is recommended to run the SUR tool.

    The error you got with SURT is usually associated with a bad download! Try to download the msu file again and save it in a different location, using a different browser to download sometimes helps...


    Maybe there are other errors but lets start by fixing the ones listed in the logs...

    SFCFix Script

    !!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...

    • Download SFCFix.exe (by Niemiro) and save it to the Desktop
    • Download the file SFCFIX.ZIP, attached below, and save this to your Desktop
    • On your Desktop, make sure you have the two files: SFCFix.exe and SFCFIX.zip
    • Drag the file SFCFIX.zip onto the file SFCFix.exe and release it
    • The SFCFix tool will process the script
    • Upon completion, a log file SFCFix.txt should be created on your Desktop
    • Open the SFCFix.txt log and copy & paste the contents to your post



    After applying the fix try to run the SUR tool using a fresh downloaded file. Please report the result.
    Attached Files Attached Files
    Last edited by SleepyDude; 01-13-2019 at 08:36 AM. Reason: Added missing zip file!

  7. #7

    Re: Help w/ corrupt files caused by Windows update

    I have tried a few times to get the SUR tool to install (seems to download fine) but regardless of where I save the file, or which browser I use to download it, when I go to install I am getting this same error code (see .png file). If you want me to continue to try to download/install again, I can continue to work at it or if it's on to next steps, let me know. Thank you



    Attached Thumbnails Attached Thumbnails Help w/ corrupt files caused by Windows update-error-code-png  
    Attached Files Attached Files

  8. #8
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    Re: Help w/ corrupt files caused by Windows update

    Hi,

    We have to work on that SUR problem but first can you run sfc /scannow and report the result.

  9. #9

    Re: Help w/ corrupt files caused by Windows update

    Here is the sfc /scannow result & CBS log (see attachments). Thanks


    Dropbox - CBS.log
    Attached Thumbnails Attached Thumbnails Help w/ corrupt files caused by Windows update-1-14-19-sfc-scannow-results-png  

  10. #10
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    Re: Help w/ corrupt files caused by Windows update

    Hi,

    Looks good. Can you run SFC /scannow one more time please, if worked as expected it should say "No integrity violations found" or similar.


    Download MiniToolBox and save the file to the Desktop.
    Run the tool, check the following options:
    • List last 10 Event Viewer Errors
    • List Devices (select Only Problems)
    • List Restore Points

    Click on Go.

    Post the resulting log in your next reply.


    Farbar Service Scanner (FSS)
    Let's check some windows critical services...

    Download Farbar Service Scanner
    • Run FSS
    • Check all the options
    • click Scan



    Post the generated log in your reply.

  11. #11

    Re: Help w/ corrupt files caused by Windows update

    Here are the results for you to take a look at. Thanks
    Attached Thumbnails Attached Thumbnails Help w/ corrupt files caused by Windows update-capture-png  
    Attached Files Attached Files

  12. #12
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    Re: Help w/ corrupt files caused by Windows update

    Hi,

    Any problems connecting to the internet lately?


    Install Update using Dism

    1. Please download KB2632503 https://download.microsoft.com/downl...632503-x64.msu save the file to c:\windows\temp
    2. change the name of the update file to a smaller name Windows6.1-KB2632503-x64.msu
      (keep the extension .msu in the end of the file name in case its visible if not ignore that)
    3. open the Command Prompt as Administrator (Tutorial)
    4. type or Copy & Paste the following commands line by line:

      cd /d c:\windows\temp
      expand Windows6.1-KB2632503-x64.msu -f:* C:\windows\temp
      DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\Windows6.1-KB2632503-x64.msu

    5. You should receive the message:
      The operation completed successfully.
      Restart Windows to complete this operation.
      Do you want to restart the computer now (Y/N)?
    6. Make sure to allow the computer to restart if prompted.

      If you receive any other message:
    7. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
    8. Paste (Ctrl+V) it into your next post please.

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