1. #1

    Windows Failed to Install Update KB4100347

    Hello,

    I've been having issues with Windows 10 update. The update will download and notify me to restart upon which the update will fail to complete and windows will revert changes.

    I have been running Farbar Recovery Scan Tool, including FRST.txt and Addition.txt in this post.

    Please help!
    Attached Files Attached Files


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  2. #2
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    Re: Windows Failed to Install Update KB4100347

    Hello and welcome! Please start by following the instructions here: Windows Update Forum Posting Instructions


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  3. #3

    Arrow Re: Windows Failed to Install Update KB4100347

    I'm still having issues installing windows updates on Windows 10 Pro 64x after running Step #2 - Run SFC Scan, Step #3 SURT/DISM Scan, Step #4 - Run SFCFix.
    I'm including my CBS folder in this thread.
    Thank you very much for your help!
    Attached Files Attached Files

  4. #4
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    Re: Windows Failed to Install Update KB4100347

    Step#1 - Capture Process Monitor Trace
    1. Download and run Process Monitor. Leave this running while you perform the next steps.
    2. Try installing the update just like you have in the past.
    3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.


    4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
    5. Zip up and attach the LogFile.PML file as well as your CBS.log


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  5. #5

    Re: Windows Failed to Install Update KB4100347

    Sorry it took so long time to respond but the file was too big, now its uploaded at Download Logfile.zipAs I said in my first post the update will download and install then notify me to restart upon which the update will fail to complete and windows will revert the update. I also tried to inactivate all Autostart application without any luck.
    thanks for your help.

  6. #6
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      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
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      • Operating System:
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    Re: Windows Failed to Install Update KB4100347

    Please uninstall your security software with its removal tool and retry the update.


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  7. #7

    Re: Windows Failed to Install Update KB4100347

    Hi!

    I only have Win10 built in security software, no third part. What security software do you mean?
    Thx

  8. #8
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Windows Failed to Install Update KB4100347

    Please do the following and I'll see what software may be causing issues:

    Step#1 - FRST Scan

    1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
    3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
    4. Press Scan button.
    5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
    6. Please attach the log back here.
    7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.


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  9. #9

    Re: Windows Failed to Install Update KB4100347

    here are they!
    thx
    Attached Files Attached Files

  10. #10
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Windows Failed to Install Update KB4100347

    Please disable Windows Defender temporarily and retry updates.


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  11. #11

    Re: Windows Failed to Install Update KB4100347

    Disabled Windows Defender and tried to update again:

    Updates that failed again
    KB4023057 2019-‎01-‎17 - 0x80070643
    KB4480966 2019-‎01-‎17 - 0x800f0922

    Anything else I can do?

  12. #12
    Moderator
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Windows Failed to Install Update KB4100347

    Provide CBS.log please and setupapi.dev.log.


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