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  1. #1

    Windows Udpate broken

    Hi,

    This windows 7 system has been broken for a long time. Windows update stopped working one day. AFter various tries, I uninstalled internet explorer and it never installed back. No windows update ever succeeded since.
    Chrome stopped updating, and we moved to firefox.

    I found this forum and SFCfix, and SFC Fix says it requires human help.

    Report is here :
    SFCFix version 3.0.1.0 by niemiro.
    Start time: 2019-01-04 19:37:12.216
    Microsoft Windows 7 Service Pack 1 - amd64
    Not using a script file.




    AutoAnalysis::
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_10.2.9200.16618_none_32b041c247473f17\urlmon.dll


    SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
    CBS & SFC total detected corruption count: 1
    CBS & SFC total unimportant corruption count: 0
    CBS & SFC total fixed corruption count: 0
    SURT total detected corruption count: 222
    SURT total unimportant corruption count: 0
    SURT total fixed corruption count: 0
    AutoAnalysis:: directive completed successfully.




    Successfully processed all directives.
    SFCFix version 3.0.1.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2019-01-04 19:39:51.406
    ----------------------EOF-----------------------
    Below is CBS.log
    CBS.zip

    If anyone has a fix for this kind of situation, this will be much appreciated.

    Regards

    --
    sbs


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  2. #2
    Security Analyst
    Windows Update Senior Analyst
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    Re: Windows Udpate broken

    Hello and welcome,

    Follow the instructions below please.

    Step 1:
    WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

    • Download the attachment SFCFix.zip and save it on your desktop.
    • Save any work you have open, and close all programs.
    • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    • SFCFix will launch, let it complete.
    • Once done, a file will appear on your desktop, called SFCFix.txt.
    • Open the file, then copy and paste its content in your next reply.


    Step 2:
    Attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
    Attached Files Attached Files

  3. #3

    Re: Windows Udpate broken

    Hi,

    THis computer is highly troubled. Applying the fix did not work using drag&drog just does nothing.
    Runningg from the commande line (run as admin) states the zip file is corrupted.
    However the zip opens fine when opened using 7Zip.
    Attached is the failure log
    SFCFix.txt

    Regards,

  4. #4
    Security Analyst
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    Re: Windows Udpate broken

    Make sure that both files, SFCFix.exe and SFCFix.zip are placed on your desktop. Do not create any shortcuts.
    Next, perform the instructions in message #2 again and report the result.

  5. #5

    Re: Windows Udpate broken

    Hi,

    I'll try this. Not sure that running from the desktop will make any difference as running from a command prompt in "c:\temp". But I'll give it a shot (when I get my hands on the machine).

    FWIW, I have expanded the zip content and tried running sfcfix.exe sfcfix.txt (from the folder where I expanded the txt and urlmon). It stated it will deploy 1 package then crashes and tried to upload the app dump.

    Thank for the help,

  6. #6
    Security Analyst
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    Re: Windows Udpate broken

    Not sure that running from the desktop will make any difference as running from a command prompt in "c:\temp".
    Best to follow the given instructions. It was unknown how you started SFCFix.

    FWIW, I have expanded the zip content and tried running sfcfix.exe sfcfix.txt (from the folder where I expanded the txt and urlmon). It stated it will deploy 1 package then crashes and tried to upload the app dump.
    Please that a screenshot of that or any error that occur.
    Read this on how to take a screenshot.
    Upload the image file to a file-sharing site such as Filedropper or SendSpace and post the downloadlink.

  7. #7

    Re: Windows Udpate broken

    Hi,

    As requested is a small video of what I did, and how I did it.

    WeTransfer

  8. #8
    Security Analyst
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    Re: Windows Udpate broken

    Thanks for the video, that was helpfull.
    Please zip everything in the folder C:\SFCFix and attached the zipped file to your next reply.

  9. #9

    Re: Windows Udpate broken

    Hi,

    Below is a link to the content of the C:\sfcfix folder. I am under the impression there are a few dumps in there.

    But to keep it safe, you'll get them all :)

    WeTransfer

  10. #10
    Security Analyst
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    Re: Windows Udpate broken

    Thanks for the information. We will have a look at it.
    You can proceed with step 2 in message #2.

  11. #11

    Re: Windows Udpate broken

    Hello,

    Here is the CheckSur.log file.

    Regards,CheckSUR.log

  12. #12
    Security Analyst
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    Re: Windows Udpate broken

    Collect System Variables

    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
    3. When command prompt opens, copy and paste the following command into it, then press enter.

      Code:
      set > "%userprofile%\Desktop\set.txt"
    4. This will create a file, set.txt on your Desktop. Please attach this to your next post.

  13. #13

    Re: Windows Udpate broken

    HI,

    Here is the result of the set command with user environment.set.txt

  14. #14
    Security Analyst
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    Re: Windows Udpate broken

    In your video you have placed the files SFCFix.exe and SFCFix.zip in the folder c:\temp.
    Copy and paste the following commands into an elevated command prompt and press enter after each.

    Code:
    cd c:\temp
    Code:
    SFCFix.exe c:\temp\SFCFix.zip
    Please report the result and the log file 'SFCFix.txt'.

  15. #15

    Re: Windows Udpate broken

    Hi,

    sfcfix crashed again.
    Here is the corresponding sfcfix.txtSFCFix.txt

  16. #16
    Security Analyst
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    Re: Windows Udpate broken

    Are you sure you used the folder c:\temp ?

  17. #17

    Re: Windows Udpate broken

    Hi,

    I did : Windows Udpate broken-screenshot_21-png

    and posted sfcfix.txt file found on the desktop dated with sfcfix execution time (today 22h)

  18. #18
    Security Analyst
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    Re: Windows Udpate broken

    It looks like you've ran the command SFCFix.exe sfc\SFCFix.txt in the folder c:\temp.
    That command is not requested.
    Please do exactly as said in message #14.

  19. #19

    Re: Windows Udpate broken

    Ooops my bad, I misread. But this fails on "corrupted zip" IIRC.

    I'll run again to double check.


    This just ran fine, and prompted to reboot :)

    Let's see what happens when I get the control again.

  20. #20

    Re: Windows Udpate broken

    Thanks a lot for the support. After the reboot, update was stopping immediately with an error code, but sfc /scannow found and fixed more errors.
    System is now downloading 155 updates :)

    This will take a while, but you can set this a solved.

    Thanks again :)

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