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  1. #21

    Re: 7x64 failed updates

    Greetings. Just to be sure
    Please check Windows Update only and report the result.
    You want me to check for Updates only, or attempt to also install the available Updates?


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  2. #22
    Security Analyst
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    Re: 7x64 failed updates

    Check for Windows Update and report which updates are available.

  3. #23

    Re: 7x64 failed updates

    Thanks. 7x64 failed updates-wu-png

  4. #24
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    Re: 7x64 failed updates

    Install the 5 items "Security Update for Windows 7..." only and report the result.

  5. #25

    Re: 7x64 failed updates

    WU reported those 5 updates successfully installed. I wanted to note that there was no reboot requested. Also that on the Shutdown button, there were and still are pending updates. When I previously had seen that and shut down the computer (before starting this topic), is when it went into the recovery process for bad updates; reverting, and rebooting a couple times.

    Back to you.

  6. #26
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    Re: 7x64 failed updates

    Reboot and check for updates again. Please report the result.

  7. #27

    Re: 7x64 failed updates

    7x64 failed updates-wu2-png

    Here we go

  8. #28
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    Re: 7x64 failed updates

    Some update were installed and some new ones show up. Please install only the 2 "Security Update for Windows 7..." and reboot.
    Check Windows Update again and report the result.

  9. #29

    Re: 7x64 failed updates

    The same two which said they were successfully installed, are back again after a reboot and new check for new updates


    7x64 failed updates-wu3-png

  10. #30
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    Re: 7x64 failed updates

    Install the update "Security Update for Microsoft .NET Framework 3.5.1...", reboot and report the result again.

  11. #31

    Re: 7x64 failed updates

    7x64 failed updates-wu4-png

    That one seemed to install ok, here's the latest.

  12. #32
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    Re: 7x64 failed updates

    Good. Now install the "Cumulative Security Update for Internet Explorer 9...", reboot and report the result again.

  13. #33

    Re: 7x64 failed updates

    That one failed, code 80073712

  14. #34
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    Re: 7x64 failed updates

    Run sfc /scannow again and attach the zipped cbs.log to your next reply.

  15. #35

    Re: 7x64 failed updates

    sfc /scannow was completed very quickly, cbs.log attached
    Attached Files Attached Files

  16. #36
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    Re: 7x64 failed updates

    Please attach the file C:\Windows\Logs\CBS\CbsPersist_20190109232758.cab to your next post.

  17. #37

    Re: 7x64 failed updates

    It was too big for the forum software. Uploaded to wetransfer
    WeTransfer

  18. #38
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    Re: 7x64 failed updates

    Provide a new copy of your COMPONENTS hive.

    Retrieve Components Hive
    1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
    2. Please copy this file to your desktop.
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
    3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
    4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.



    Option#2 (only if you are unable to follow the previous instructions)


    • Please download the Freeware RegBak from here: Acelogix Software - Download products
      You will find it at the bottom of the page that the link brings you to.
    • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
    • Click the New Backup button. Accept the defaults and simply click Start.
    • When it says Finished successfully, click the Close button.
    • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
    • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
    • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
    • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
    • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
    • You can close any open windows you have as well as the RegBak program now.

  19. #39

    Re: 7x64 failed updates

    Here's the new link
    WeTransfer

  20. #40
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    Re: 7x64 failed updates

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST64.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Start the System Update Readiness Tool (SURT) again.
    On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
    Attached Files Attached Files

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