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  1. #1

    Windows Update Crashes PC - Please Help !

    Hi Team,

    Thanks for all your help in Advance :)

    I got a win 7 PC, which can install all the updates except the below mentioned updates.

    1. 2018-11 Preview of Monthly Quality Rollup for win7
    2. 2018-11 Security Monthly Quality Rollup.

    When i try installing any above, System reboot & goes to Advance menu. Where I can pick Safe mode, which will revert the update & boot back to normal mode. Please find the CBS log attached. Thanks !

    Note: CBS log is compressed with 7-ZIP. But I guess, just an Inbuilt Win 7 Zip can unzip it. Cheers !

    Regards,
    4E
    Attached Files Attached Files


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  2. #2
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,368

    Re: Windows Update Crashes PC - Please Help !

    Hello and welcome,

    Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

    1. Download SURT for your system. (Windows 7 SP1 x86)
    2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
    3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
    4. Attach this log in your next reply.


    Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

    System Update Readiness Tool (SURT)

  3. #3

    Re: Windows Update Crashes PC - Please Help !

    Good Morning & Happy New Year Peter !

    Here is the CheckSUR log. :)

    Regards,
    4E
    Attached Files Attached Files

  4. #4
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,368

    Re: Windows Update Crashes PC - Please Help !

    Happy New Year too.

    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    32-bit: Downloading Farbar Recovery Scan Tool

    2. Download the attachment fixlist.txt and save it to your desktop.
    3. Right-click on FRST.exe and select "Run as administrator".
    4. Press the Fix button.
    5. The tool will now process fixlist.txt.
    6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    8. Post the logfile Fixlog.txt as attachment in your next reply.
    Attached Files Attached Files

  5. #5

    Re: Windows Update Crashes PC - Please Help !

    It ran Super fast :) Here is the Log .
    Attached Files Attached Files

  6. #6
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,368

    Re: Windows Update Crashes PC - Please Help !

    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.
    Attached Files Attached Files

  7. #7

    Re: Windows Update Crashes PC - Please Help !

    Here is the New log !
    Attached Files Attached Files

  8. #8
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,368

    Re: Windows Update Crashes PC - Please Help !

    Start the System Update Readiness Tool (SURT) again.
    On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

  9. #9

    Re: Windows Update Crashes PC - Please Help !

    Thanks for the Quick reply. Here is the log .
    Attached Files Attached Files

  10. #10
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,368

    Re: Windows Update Crashes PC - Please Help !

    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.
    Attached Files Attached Files

  11. #11

    Re: Windows Update Crashes PC - Please Help !

    Thanks Peter. No Errors on SURT anymore. Here are the logs :)

    Note: I haven't tried to install the 2 updates which crash my PC yet. Don't wanna try without getting a Green signal from you
    Attached Files Attached Files

  12. #12

    Re: Windows Update Crashes PC - Please Help !

    Hi Peter,

    Just a Quick Update. I left my PC ON & it tried to install one of the updates automatically at 3 am & ended up crashing.


    Windows Update Crashes PC - Please Help !-winup-jpg

  13. #13
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
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    2,368

    Re: Windows Update Crashes PC - Please Help !

    Follow the instructions below.

    SFC Scan

    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
    3. When command prompt opens, copy and paste the following commands into it, press enter after each.

      Code:
      sfc /scannow
      Wait for this to finish before you continue

      Code:
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
      Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

  14. #14

    Re: Windows Update Crashes PC - Please Help !

    Here is the CBS log :)
    Attached Files Attached Files

  15. #15
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
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    2,368

    Re: Windows Update Crashes PC - Please Help !

    Please zip all files in the folder C:\Windows\Logs\CBS and attach it to your next reply.
    Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

  16. #16

    Re: Windows Update Crashes PC - Please Help !


  17. #17
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,368

    Re: Windows Update Crashes PC - Please Help !

    Follow the instructions below please.

    WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

    • Download SFCFix and move the executable to your desktop.
    • Download the attachment SFCFixScript.txt and save it on your desktop.
    • Save any work you have open, and close all programs.
    • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    • SFCFix will launch, let it complete.
    • Once done, a file will appear on your desktop, called SFCFix.txt.
    • Open the file, then copy and paste its content in your next reply.
    Attached Files Attached Files

  18. #18

    Re: Windows Update Crashes PC - Please Help !

    Here is the Log ..
    Attached Files Attached Files

  19. #19
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,368

    Re: Windows Update Crashes PC - Please Help !

    I need to have a look at the COMPONENTS hive.

    Retrieve Components Hive
    1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
    2. Please copy this file to your desktop.
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
    3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
    4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.



    Option#2 (only if you are unable to follow the previous instructions)


    • Please download the Freeware RegBak from here: Acelogix Software - Download products
      You will find it at the bottom of the page that the link brings you to.
    • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
    • Click the New Backup button. Accept the defaults and simply click Start.
    • When it says Finished successfully, click the Close button.
    • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
    • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
    • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
    • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
    • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
    • You can close any open windows you have as well as the RegBak program now.

  20. #20

    Re: Windows Update Crashes PC - Please Help !


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