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  1. #41
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

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    Dec 2014
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    2,413

    Re: Windows Update Crashes PC - Please Help !

    I need to have a look at the SOFTWARE hive.

    Retrieve Software Hive
    1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file.
    2. Please copy this file to your desktop.
    Note: If you receive an error that this file is in-use, try Option#2 below.
    3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop.
    4. Upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
    5. Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!


    Option#2 (only if you are unable to follow the previous instructions)


    • Please download the Freeware RegBak from here: Acelogix Software - Download products
      You will find it at the bottom of the page that the link brings you to.
    • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
    • Click the New Backup button. Accept the defaults and simply click Start.
    • When it says Finished successfully, click the Close button.
    • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
    • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
    • Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE.
    • Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder.
    • Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
    • Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!
    • You can close any open windows you have as well as the RegBak program now.


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  2. #42

    Re: Windows Update Crashes PC - Please Help !

    Good Morning Peter !,

    Just wanted to check, if you have received the Reg backup I sent ? if not, kindly lemme know. Thanks !

  3. #43
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

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    Re: Windows Update Crashes PC - Please Help !

    Yes, I need.

  4. #44

    Re: Windows Update Crashes PC - Please Help !

    Hope you were about to type - "Yes, Indeed." & ended up typing "Yes, I need."

  5. #45
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

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    2,413

    Re: Windows Update Crashes PC - Please Help !

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Note: Save any work you have open, and close all programs.
    3. Right-click on FRST.exe and select "Run as administrator".
    4. Press the Fix button.
    5. The tool will now process fixlist.txt.
    6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    8. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Check Windows Update again and report the result.
    Attached Files Attached Files

  6. #46

    Re: Windows Update Crashes PC - Please Help !

    Here you go.

    Ran windows update. It didn't try to install Security Update & it looks like, it has forgotten about the Security update completely. When i run a Update check, it says Windows is updated. Do you want me to try downloading Security update manually (KB4480970) & give it a shot now ?
    Attached Files Attached Files

  7. #47
    Security Analyst
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    Re: Windows Update Crashes PC - Please Help !

    Do you want me to try downloading Security update manually (KB4480970) & give it a shot now ?
    No.
    Are there any other Windows Updates listed ?
    Does Windows Update report a problem or does it say that your system is up-to-date ?

  8. #48

    Re: Windows Update Crashes PC - Please Help !

    It says, System is Up to date .

  9. #49
    Security Analyst
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    Re: Windows Update Crashes PC - Please Help !

    There are some issues with KB4480970 so I suggest to wait for the update "2019-02 ...".

  10. #50

    Re: Windows Update Crashes PC - Please Help !

    This is how it looks now :)

    Windows Update Crashes PC - Please Help !-capture-jpg

  11. #51
    Security Analyst
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    Re: Windows Update Crashes PC - Please Help !

    Nice, see message #49.

  12. #52

    Re: Windows Update Crashes PC - Please Help !

    Sure ! Will wait for the next month Security Update then & keep you posted :) Thanks for all your help.

    Is it possible for you to shoot me a PM (if Confidential) & let me know what was the underlying issue on my PC which caused all the mess ? Was in any conflicting software or any broken reg key or anything else which you found ? If you could do that for me, That'll be much Appreciated :) Thanks again !

  13. #53

    Re: Windows Update Crashes PC - Please Help !

    Sorry for all the confusions. I ran the update again & it shows just the security update now. Which is ready to crash my PC for sure

    Windows Update Crashes PC - Please Help !-capture-jpg

  14. #54
    Security Analyst
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    Re: Windows Update Crashes PC - Please Help !

    If you use for example RDP (Remote Desktop) I would suggest to skip 2019-01 and wait for the 2019-02 update.

  15. #55

    Re: Windows Update Crashes PC - Please Help !

    Will do :) Thank you !

  16. #56
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

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    Re: Windows Update Crashes PC - Please Help !

    Good, please report the result.

  17. #57

    Re: Windows Update Crashes PC - Please Help !

    Hi Peter,

    Today , I saw another new update & that crashed the pc as well.

    https://support.microsoft.com/en-ca/...date-kb4480955

    ^^ This was an optional update offered. For all the observations i did for a while, it looks like, If an update needs reboot to complete the installation, it crashes the pc. If no reboot required, then the update install just fine

    I've attached CBS & win update log for you .
    Attached Files Attached Files

  18. #58
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

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    Re: Windows Update Crashes PC - Please Help !

    Download the NetFxRepairTool.
    Double-click the file NetFxRepairTool.exe to start the tool.
    Allow it to scan your computer.
    If the window Recommended changes appears, take a screenshot. Read this on how to take a screenshot.
    Upload the image file to a file-sharing site such as Filedropper or SendSpace and post the downloadlink.

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