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  1. #21
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,397

    Re: Windows Update Crashes PC - Please Help !

    Remove Update Manually
    1. Click on the Start button and in the search box, type Command Prompt.
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
    3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:3022345

    4. Let me know if it says it was successful or if there are any errors.


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  2. #22

    Re: Windows Update Crashes PC - Please Help !

    Hi Peter,

    It said, Update not Found !

    Thanks :)

  3. #23
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,397

    Re: Windows Update Crashes PC - Please Help !

    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.
    Attached Files Attached Files

  4. #24

    Re: Windows Update Crashes PC - Please Help !

    Here is the log.

    Fix result of Farbar Recovery Scan Tool (x86) Version: 01-01-2019
    Ran by Admin (08-01-2019 09:48:37) Run:6
    Running from C:\Users\Public\Desktop\Transfer
    Loaded Profiles: Admin (Available Profiles: aguser & AAgent User & AAgent User 2 & Admin)
    Boot Mode: Normal


    ==============================================


    fixlist content:
    *****************
    cmd: dir C:\Windows\winsxs\x86_usb.inf.resources_31bf3856ad364e35_6.1.7601.24138_en-us_2b9d7c3687d0cba0 /s
    cmd: dir c:\Windows\winsxs\x86_usbport.inf.resources_31bf3856ad364e35_6.1.7601.24138_en-us_f08bddda1e43af71 /s




    *****************




    ========= dir C:\Windows\winsxs\x86_usb.inf.resources_31bf3856ad364e35_6.1.7601.24138_en-us_2b9d7c3687d0cba0 /s =========


    Volume in drive C has no label.
    Volume Serial Number is 02FC-93E2


    Directory of C:\Windows\winsxs\x86_usb.inf.resources_31bf3856ad364e35_6.1.7601.24138_en-us_2b9d7c3687d0cba0


    03/10/2018 12:46 PM <DIR> .
    03/10/2018 12:46 PM <DIR> ..
    13/07/2009 06:01 PM 13,962 usb.inf_loc
    02/05/2018 07:52 AM 11,776 usbhub.sys.mui
    2 File(s) 25,738 bytes


    Total Files Listed:
    2 File(s) 25,738 bytes
    2 Dir(s) 47,711,006,720 bytes free


    ========= End of CMD: =========




    ========= dir c:\Windows\winsxs\x86_usbport.inf.resources_31bf3856ad364e35_6.1.7601.24138_en-us_f08bddda1e43af71 /s =========


    Volume in drive C has no label.
    Volume Serial Number is 02FC-93E2


    Directory of c:\Windows\winsxs\x86_usbport.inf.resources_31bf3856ad364e35_6.1.7601.24138_en-us_f08bddda1e43af71


    07/01/2019 09:09 AM <DIR> .
    07/01/2019 09:09 AM <DIR> ..
    02/05/2018 07:52 AM 3,072 usbehci.sys.mui
    02/05/2018 07:52 AM 11,776 usbhub.sys.mui
    20/11/2010 04:10 AM 24,236 usbport.inf_loc
    02/05/2018 07:51 AM 24,576 usbport.sys.mui
    4 File(s) 63,660 bytes


    Total Files Listed:
    4 File(s) 63,660 bytes
    2 Dir(s) 47,710,957,568 bytes free


    ========= End of CMD: =========




    ==== End of Fixlog 09:48:37 ====

  5. #25
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,397

    Re: Windows Update Crashes PC - Please Help !

    Boot your computer into a Clean Boot state following these instructions: How to perform a clean boot in Windows.
    After that, run sfc /scannow again and report the result.

  6. #26

    Re: Windows Update Crashes PC - Please Help !

    Here you go :)

    C:\Windows\system32>sfc /scannow


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection did not find any integrity violations.

  7. #27
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
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    2,397

    Re: Windows Update Crashes PC - Please Help !

    Looks good.
    Check Windows Update again and report the result.
    If it fails, run sfc /scannow again and attach the zipped cbs.log to your next reply.

  8. #28

    Re: Windows Update Crashes PC - Please Help !

    Here you go.

    It failed to install just the Security Updates again. SFC Scan reported No Errors :)

    Windows Update Crashes PC - Please Help !-capture-jpg
    Attached Files Attached Files

  9. #29
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,397

    Re: Windows Update Crashes PC - Please Help !

    Post the logfile C:\Windows\WindowsUpdate.log as attachment in your next reply.
    Note: if the file is too big to upload to your next reply please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

  10. #30

    Re: Windows Update Crashes PC - Please Help !

    Please find it attached :)
    Attached Files Attached Files

  11. #31
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,397

    Re: Windows Update Crashes PC - Please Help !

    Check for Windows Updates and take a screenshot of the available updates. Read this on how to take a screenshot.
    Upload the image file to a file-sharing site such as Filedropper or SendSpace and post the downloadlink.

  12. #32

    Re: Windows Update Crashes PC - Please Help !

    Hi Peter,

    Just the one. It was showing up 2018-12 Security Monthly as pending before (last month) & now its showing as 2019-01 is the only one pending. Although they both crashes the PC .

    Windows Update Crashes PC - Please Help !-capture-jpg

  13. #33

    Re: Windows Update Crashes PC - Please Help !

    And , just so you know. Even if I download the security updates manually & use WUSA to install , it doesn't work It would say, Installed Successfully & needed a reboot. Will boot in to the point where Blue screen appears with please wait screen & then crash to "Advanced Boot Configuration" . I do see others in this forum & many other forums are having tough time installing Security updates. Typical MS !

  14. #34
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,397

    Re: Windows Update Crashes PC - Please Help !

    Step 1:
    1. Click your start button and type cmd in the search box.
    2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
    3. Copy/Paste the following into the command-prompt window and hit enter.
      reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s > 1.txt && notepad 1.txt

    4. Notepad will open showing the WU info. Copy and paste this into your next reply.


    Step 2:
    Download and install BlueScreenView.
    1. When the installation is finished BlueScreenView will start automatically.
    2. Select the most recent file in the list Dump File and press the keys Ctrl+A.
    3. Click File - Save Selected Items.
    4. Save the file on your desktop.
    5. Upload this file to a file-sharing site such as Filedropper or One Drive or SendSpace and just provide the download link.

  15. #35

    Re: Windows Update Crashes PC - Please Help !

    Here is the Log :)


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
    SusClientId REG_SZ 907d8790-6cf2-48d5-83dc-5fff64a501fa
    SusClientIdValidation REG_BINARY 06022801280E2000200020002000200020002000200020002000200020005700320041005400390051005600420006FC4DD43968B5200020002000200020002000200020002000200020002000200020002000200020002000200020004D004A0035003700300052004D00
    LastRestorePointSetTime REG_SZ 2019-01-10 20:06:43


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
    NextDetectionTime REG_SZ 2019-01-11 15:17:18
    NextSqmReportTime REG_SZ 2019-01-11 18:38:46
    NextFeaturedUpdatesNotificationTime REG_SZ 2018-10-02 22:56:24
    FeaturedUpdatesNotificationSeqNum REG_DWORD 0x1043
    FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2018-12-28 19:14:15
    ScheduledInstallDate REG_SZ 2019-01-11 11:00:00
    BalloonTime REG_SZ 2019-01-09 18:39:02
    BalloonType REG_DWORD 0x8
    ActionCenterNotificationCount REG_DWORD 0x4
    ActionCenterLastPossibleRestartNotification REG_SZ 2018-10-04 10:00:00
    LastRestoreId REG_SZ {3359D5B5-BE91-413C-9203-D517DE682170}


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
    LastSuccessTime REG_SZ 2019-01-10 20:16:35
    LastError REG_DWORD 0x0


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
    LastSuccessTime REG_SZ 2019-01-10 11:03:27
    LastError REG_DWORD 0x0


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
    LastSuccessTime REG_SZ 2019-01-10 11:00:51
    LastError REG_DWORD 0x80070002


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
    UpdateCount REG_DWORD 0x1


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
    BatchFlushAge REG_DWORD 0x1fc
    SamplingValue2 REG_DWORD 0x30a


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
    ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
    SelfUpdateStatus REG_DWORD 0x0
    SelfupdateUnmanaged REG_DWORD 0x0

  16. #36

    Re: Windows Update Crashes PC - Please Help !

    And there are NO Dump Files as I never had BSOD :) Thanks !

  17. #37
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,397

    Re: Windows Update Crashes PC - Please Help !

    And there are NO Dump Files as I never had BSOD :)
    I thought so because you said:
    Installed Successfully & needed a reboot. Will boot in to the point where Blue screen appears...

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Check Windows Update again and report the result.
    Attached Files Attached Files

  18. #38

    Re: Windows Update Crashes PC - Please Help !

    Hi Peter,

    So it crashed again. Seems like the "Last Error" number got changed :O



    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
    SusClientId REG_SZ 907d8790-6cf2-48d5-83dc-5fff64a501fa
    SusClientIdValidation REG_BINARY 06022801280E2000200020002000200020002000200020002000200020005700320041005400390051005600420006FC4DD43968B5200020002000200020002000200020002000200020002000200020002000200020002000200020004D004A0035003700300052004D00
    LastRestorePointSetTime REG_SZ 2019-01-10 23:38:08


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
    NextDetectionTime REG_SZ 2019-01-11 20:02:49
    NextSqmReportTime REG_SZ 2019-01-11 18:38:46
    NextFeaturedUpdatesNotificationTime REG_SZ 2018-10-02 22:56:24
    FeaturedUpdatesNotificationSeqNum REG_DWORD 0x1043
    FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2018-12-28 19:14:15
    ScheduledInstallDate REG_SZ 2019-01-11 11:00:00
    BalloonTime REG_SZ 2019-01-10 23:53:39
    BalloonType REG_DWORD 0x8
    ActionCenterNotificationCount REG_DWORD 0x4
    ActionCenterLastPossibleRestartNotification REG_SZ 2018-10-04 10:00:00
    LastRestoreId REG_SZ {3359D5B5-BE91-413C-9203-D517DE682170}


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
    LastSuccessTime REG_SZ 2019-01-10 23:34:15
    LastError REG_DWORD 0x0


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
    LastSuccessTime REG_SZ 2019-01-10 23:59:48
    LastError REG_DWORD 0x0


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
    LastSuccessTime REG_SZ 2019-01-10 23:38:08
    LastError REG_DWORD 0x80070643


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
    UpdateCount REG_DWORD 0x1


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
    BatchFlushAge REG_DWORD 0x1fc
    SamplingValue2 REG_DWORD 0x30a


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
    ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
    SelfUpdateStatus REG_DWORD 0x0
    SelfupdateUnmanaged REG_DWORD 0x0

  19. #39
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,397

    Re: Windows Update Crashes PC - Please Help !

    Post the logfile C:\Windows\WindowsUpdate.log as attachment in your next reply.
    Note: if the file is too big to upload to your next reply please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

  20. #40

    Re: Windows Update Crashes PC - Please Help !

    Good Morning ! Here you go ..
    Attached Files Attached Files

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