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  1. #1

    Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Hi,

    From mid-August 2018, searching/installation of Windows updates has been very slow (ie. hours), and I have been unable to install the following 2 windows updates:

    1. 2018-xx Security Monthly Quarterly Rollup for Windows 7 x64-based Systems
    2. 2018-xx Preview of Monthly Quarterly Rollup for Windows 7 x64-based Systems

    The error code reported by Windows is 80070057. The CheckSUR.log file currently reports the following 3 errors:

    Checking Component Watchlist

    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_0.0.0.0_ru-ru_2dd8ffcff1616246 Package_50_for_KB3011780~31bf3856ad364m35~amd64~~6.1.1.5 Package registry presence failed, possibly an orphaned package on package watchlist

    Checking Packages

    (f) CBS Registry Error 0x80070002 Package_588_for_KB4093118~31bf3856ad364e35~amd64~~6.1.1.4 failed to get CurrentState
    (f) CBS Registry Error 0x80070002 Package_588_for_KB4093118~31bf3856ad364e35~amd64~~6.1.1.4 failed to get Visibility

    The 'Watchlist Component Missing' error has been reported in the CheckSURpersist.log file since end August 2018, while the 'Registry Error' errors have only appeared in the last few days (possibly the result of re-installing KB3011780).

    I have tried the following to fix the 'Watchlist Component Missing' error:

    1. Running Windows Update TroubleShooter
    2. Installing Update for Windows 7 for x64-based Systems (KB3102810)
    3. Installing System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821)
    4. Installing Servicing Stack Update for Windows 7 SP1 October 9, 2018 (KB3177467)
    5. Unsuccessfully attempted to rename software distribution backup folders (SoftwareDistribution and catroot2)
    6. Uninstalling and re-installing Security Update for Windows 7 x64-based Systems (KB3011780)
    7. Running SFCFix

    As the 2 'Registry Error' issues have only just appeared, and to avoid making the problem worse, I haven't yet tried any actions to clear these yet.

    I've attached the CBS.zip and SFCFix.log file as a link to OneDrive (the total size of the CBS log is over 5GB zipped): https://1drv.ms/f/s!AiddwvdTlhTdgTH6JfYcH3cqNwLP

    I can't think of anything else to run or try. Any help to fix the problem and avoid a complete re-build of the system is greatly appreciated.

    Many thanks.


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  2. #2
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
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    2,368

    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Hello and welcome,

    Attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

  3. #3

    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Hi,

    Please see attached log file.

    Many thanks for helping.
    Attached Files Attached Files

  4. #4
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
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    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    I need to have a look at the SOFTWARE hive.

    Retrieve Software Hive
    1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file.
    2. Please copy this file to your desktop.
    Note: If you receive an error that this file is in-use, try Option#2 below.
    3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop.
    4. Upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
    5. Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!


    Option#2 (only if you are unable to follow the previous instructions)


    • Please download the Freeware RegBak from here: Acelogix Software - Download products
      You will find it at the bottom of the page that the link brings you to.
    • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
    • Click the New Backup button. Accept the defaults and simply click Start.
    • When it says Finished successfully, click the Close button.
    • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
    • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
    • Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE.
    • Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder.
    • Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
    • Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!
    • You can close any open windows you have as well as the RegBak program now.

  5. #5

    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Hi,

    I’ve sent a PM to you with a link to the SOFTWARE hive.

    Thanks.

  6. #6
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
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    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    We need to perform a few steps to fix the issues in the file CheckSur.log.

    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool

    2. Download the attachment fixlist.txt and save it to your desktop.
    3. Right-click on FRST64.exe and select "Run as administrator".
    4. Press the Fix button.
    5. The tool will now process fixlist.txt.
    6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    8. Post the logfile Fixlog.txt as attachment in your next reply.
    Attached Files Attached Files

  7. #7

    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Hi,

    See attached logfile produced by the Farbar Recovery Scan Tool.

    Thanks.
    Attached Files Attached Files

  8. #8
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
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    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST64.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Start the System Update Readiness Tool (SURT) again.
    On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
    Attached Files Attached Files

  9. #9

    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Hi,

    Attached are the Fixlog.txt and CheckSUR.log files.

    Thanks.
    Attached Files Attached Files

  10. #10
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,368

    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST64.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Start the System Update Readiness Tool (SURT) again.
    On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
    Attached Files Attached Files

  11. #11

    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Hi,

    Attached are the Fixlog.txt and CheckSUR.log files.

    Thanks.
    Attached Files Attached Files

  12. #12
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
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    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    2 new issues to fix.

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST64.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Start the System Update Readiness Tool (SURT) again.
    On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
    Attached Files Attached Files

  13. #13

    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Hi,

    Attached are the Fixlog.txt and CheckSUR.log files.

    Thanks.
    Attached Files Attached Files

  14. #14
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,368

    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST64.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Start the System Update Readiness Tool (SURT) again.
    On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
    Attached Files Attached Files

  15. #15

    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Hi,

    Attached are the Fixlog.txt and CheckSUR.log files.

    The CheckSUR.log file no longer reports any errors, however the 2018-12 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4471318) will still not install. Windows Update reports error code 80070057.

    Thanks.
    Attached Files Attached Files

  16. #16
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
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    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Run sfc /scannow again and attach the zipped cbs.log to your next reply.

  17. #17

    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Hi,

    sfc /scannow has been run, reporting that it did not find any integrity violations.

    Attached is the zipped CBS.log file.

    Thanks.
    Attached Files Attached Files

  18. #18
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
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    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Boot your computer into a Clean Boot state following these instructions: How to perform a clean boot in Windows.
    After that, run sfc /scannow again and report the result.

  19. #19

    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Hi,

    sfc /scannow has been run under Clean Boot state, reporting that it did not find any integrity violations.

    Attached is the zipped CBS.log file.

    Thanks.
    Attached Files Attached Files

  20. #20
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

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    Re: Cannot install Security and Preview of Monthly Quartery Rollup for Windows 7 x64

    Check Windows Update and report the result.

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