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  1. #1

    Can't install SP1 ond some updates

    Good day.
    I can't install SP1 and some Software, I think DotNet or some updates corrupted.
    SP1 error message: "The W7 SP installation cannot proceed until your computer is restarted. Please restart your computer and try again"
    After restart same error.
    In the System logs error message: "SP installation failed with error code 0x80070bc9"

    Can You help me?

    System Windows 7 x64 Ultimate.
    Installed DotNet 4.5.2 and 3.5.1
    Logs attached.
    Attached Files Attached Files


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  2. #2
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

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    Dec 2014
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    2,368

    Re: Can't install SP1 ond some updates

    Hello and welcome,

    Follow the instructions below please.

    WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.


    • Download SFCFix and move the executable to your desktop.
    • Download the attachment SFCFix.zip and save it on your desktop.
    • Save any work you have open, and close all programs.
    • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    • SFCFix will launch, let it complete.
    • Once done, a file will appear on your desktop, called SFCFix.txt.
    • Open the file, then copy and paste its content in your next reply.
    Attached Files Attached Files

  3. #3

    Re: Can't install SP1 ond some updates

    Thank you for your attention to my problem.
    Content after complete:

    Read More:


    After that problem isn't solved.

  4. #4
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,368

    Re: Can't install SP1 ond some updates

    Perform a new scan with SFCFix and report the result.

    SFCFix Scan

    • Download SFCFix and move the executable to your desktop.
    • Save any work you have open, and close all programs.
    • Double-click SFCFix to launch this program, let it complete.
    • Once done, a file will appear on your desktop, called SFCFix.txt.
    • Open the file, then copy and paste its content in your next reply.

  5. #5

    Re: Can't install SP1 ond some updates

    New log attached.
    SFCFix.txt

  6. #6
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
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    Posts
    2,368

    Re: Can't install SP1 ond some updates

    Please zip all files in the folder C:\Windows\Logs\CBS and attach it to your next reply.
    Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

  7. #7

  8. #8
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,368

    Re: Can't install SP1 ond some updates

    Follow the instructions below please.

    WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.


    • Download the attachment SFCFixScript.txt and save it on your desktop.
    • Save any work you have open, and close all programs.
    • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    • SFCFix will launch, let it complete.
    • Once done, a file will appear on your desktop, called SFCFix.txt.
    • Open the file, then copy and paste its content in your next reply.
    Attached Files Attached Files

  9. #9

    Re: Can't install SP1 ond some updates

    Done.
    SFCFix.txt

  10. #10
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

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    Dec 2014
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    2,368

    Re: Can't install SP1 ond some updates

    Install Update KB4040980 with DISM

    1. Download the update MSU here: http://download.windowsupdate.com/c/...79056d602c.msu
    2. Copy the MSU file to a convenient location (such as C:\temp).
    3. Click on the Start button and in the search box, type Command Prompt
    4. When you see Command Prompt on the list, right-click on it and select Run as administrator
    5. When command prompt opens, copy and paste the following commands into it, press enter after each

      cd C:\temp
      replace C:\temp with your path if different

      expand windows6.1-kb4040980-x64_83282fb5210091802984ead0d4175879056d602c.msu -f:* C:\temp

      DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4040980-x64
    6. You should receive the message:
      The operation completed successfully.
    7. Make sure to allow the computer to restart if prompted.

      If you receive any other message:
    8. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
    9. Paste (Ctrl+V) it into your next post.
    10. Zip and attach C:\Windows\Logs\CBS\CBS.log

  11. #11

    Re: Can't install SP1 ond some updates

    Done.
    The operation completed successfully.

    In attach CBS and DISM logs after restart.
    LOGS.rar

  12. #12
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

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    Posts
    2,368

    Re: Can't install SP1 ond some updates

    Check Windows Update and report the result.
    If it fails, disable your antivirus first and try Windows Update again.
    If it fails, run sfc /scannow and attach the zipped cbs.log to your next reply.

  13. #13

    Re: Can't install SP1 ond some updates

    Problem not solved...
    cbs.log after sfc /scannow

    Attached Files Attached Files

  14. #14

    Re: Can't install SP1 ond some updates

    Also add SFCFix log
    Attached Files Attached Files

  15. #15
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,368

    Re: Can't install SP1 ond some updates

    Follow the instructions below please.

    Step 1:
    WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

    • Download the attachment SFCFix.zip and save it on your desktop.
    • Save any work you have open, and close all programs.
    • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    • SFCFix will launch, let it complete.
    • Once done, a file will appear on your desktop, called SFCFix.txt.
    • Open the file, then copy and paste its content in your next reply.


    Step 2:
    Check Windows Update again and report the result.
    If it fails, run sfc /scannow again and attach the zipped cbs.log to your next reply.
    Attached Files Attached Files

  16. #16

    Re: Can't install SP1 ond some updates

    WU can't find SP1. If I run it(KB976932-X64) manually I have error message: "The W7 SP installation cannot proceed until your computer is restarted. Please restart your computer and try again".

    Another software now run their installer! But can't be installed because SP1 for Windows 7 isn't installed.
    Attached Files Attached Files

  17. #17
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

    Join Date
    Dec 2014
    Posts
    2,368

    Re: Can't install SP1 ond some updates

    Post the logfile C:\Windows\WindowsUpdate.log as attachment in your next reply.
    Note: if the file is too big to upload to your next reply please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

  18. #18

    Re: Can't install SP1 ond some updates

    WindowsUpdate.log:

    Attached Files Attached Files

  19. #19
    Security Analyst
    Windows Update Senior Analyst
    Sysnative Staff

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    Posts
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    Re: Can't install SP1 ond some updates

    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool

    2. Download the attachment fixlist.txt and save it to your desktop.
    3. Right-click on FRST.exe and select "Run as administrator".
    4. Press the Fix button.
    5. The tool will now process fixlist.txt.
    6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    8. Post the logfile Fixlog.txt as attachment in your next reply.
    Attached Files Attached Files

  20. #20

    Re: Can't install SP1 ond some updates

    Done.
    Attached Files Attached Files

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