[SOLVED] Windows 10 Update Failure: "We can't tell if your PC is ready to...'

swim4life107 · Dec 9, 2018

Hi there,

I have been trying to upgrade to the newer versions of Windows 10 (for the record, I do already have Windows 10) for the better part of the a year and constantly run into issues. I originally used the "Windows 10 Update Assistant" and I've gotten error code 0x800703f9. I've done all those troubleshooting tips (including the stuff from Windows) I can find online and nothing helps. I created an installation media on a USB and I always get stonewalled with this message.

Naturally, there is plenty of free space.

I've also done things like remapping the disk partition and that has also not helped (probably not a wise idea). My issue seems to closely follow the one in this thread:
https://www.sysnative.com/forums/wi...h-space-continue-installing-windows-10-a.html
I have taken your suggestions and NOT followed the user specific solutions. Likewise with the user in this thread, I cannot create a recovery disk

I wanted to just do a factory reset but I had issues trying to backup to an external hard drive (it always seemed to fail partway into getting the system scan). I don't know what else to do and I am very frustrated. If anyone can be help, I will literally give my first born.

I also have an issue where Windows suddenly isn't activated anymore The steps I've taken to activate it haven't worked.. Unsure if that's related but that issue isn't my big concern.

I've done what you suggested. The scan produced this message:

I used the SFCFIX tool. It detected some corruption but was unable to fix it. I attached the text doc it produced. I also attached the CBS file.

swim4life107 · Dec 9, 2018

Also for your reference:

Sysnative Windows Update · Dec 13, 2018

Hello and welcome!

Do you still need assistance with this?

swim4life107 · Dec 13, 2018

Yes I do! Thanks for your response.

Sysnative Windows Update · Dec 13, 2018

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named Bruce1270. He's one of our senior trainees here who's in his final phase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

swim4life107 · Dec 13, 2018

Whatever is easiest for you guys, I will roll with. I've had this issue for so long, I can't imagine waiting a little it longer will hurt anyone.

bruce1270 · Dec 14, 2018

Hi Swim4life107

And welcome! I'm Bruce and will be assisting you. Apologies for the delay. First lets get a copy of your COMPONENTS hive for analysis.

Please do the following

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

swim4life107 · Dec 14, 2018

Done.

Hopefully this worked:
Download COMPONENTS.zip from Sendspace.com - send big files the easy way

bruce1270 · Dec 16, 2018

Please do the following

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.

Please download the file SFCFix.zip to your desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.

swim4life107 · Dec 16, 2018

Done!

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-12-16 17:47:29.169
Microsoft Windows 10 Build 10240 - amd64
Using .zip script file at C:\Users\jsusz\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Package_24_for_KB3161102~31bf3856ad364e35~amd64~~10.0.1.3.cat
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Package_24_for_KB3161102~31bf3856ad364e35~amd64~~10.0.1.3.mum
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Package_277_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.cat
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Package_277_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.mum
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Package_278_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.cat
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Package_278_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.mum
Successfully took permissions for file or folder C:\Windows\WinSxS\Manifests\x86_microsoft-windows-m..c-oracle-driver-dll_31bf3856ad364e35_10.0.10240.16766_none_14f54242253f287c.manifest

Successfully copied file C:\Users\jsusz\AppData\Local\niemiro\Archive\Packages\Package_24_for_KB3161102~31bf3856ad364e35~amd64~~10.0.1.3.cat to C:\Windows\Servicing\Packages\Package_24_for_KB3161102~31bf3856ad364e35~amd64~~10.0.1.3.cat.
Successfully copied file C:\Users\jsusz\AppData\Local\niemiro\Archive\Packages\Package_24_for_KB3161102~31bf3856ad364e35~amd64~~10.0.1.3.mum to C:\Windows\Servicing\Packages\Package_24_for_KB3161102~31bf3856ad364e35~amd64~~10.0.1.3.mum.
Successfully copied file C:\Users\jsusz\AppData\Local\niemiro\Archive\Packages\Package_277_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.cat to C:\Windows\Servicing\Packages\Package_277_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.cat.
Successfully copied file C:\Users\jsusz\AppData\Local\niemiro\Archive\Packages\Package_277_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.mum to C:\Windows\Servicing\Packages\Package_277_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.mum.
Successfully copied file C:\Users\jsusz\AppData\Local\niemiro\Archive\Packages\Package_278_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.cat to C:\Windows\Servicing\Packages\Package_278_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.cat.
Successfully copied file C:\Users\jsusz\AppData\Local\niemiro\Archive\Packages\Package_278_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.mum to C:\Windows\Servicing\Packages\Package_278_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.mum.
Successfully copied file C:\Users\jsusz\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-m..c-oracle-driver-dll_31bf3856ad364e35_10.0.10240.16766_none_14f54242253f287c.manifest to C:\Windows\WinSxS\Manifests\x86_microsoft-windows-m..c-oracle-driver-dll_31bf3856ad364e35_10.0.10240.16766_none_14f54242253f287c.manifest.

Successfully restored ownership for C:\Windows\Servicing\Packages\Package_24_for_KB3161102~31bf3856ad364e35~amd64~~10.0.1.3.cat
Successfully restored permissions on C:\Windows\Servicing\Packages\Package_24_for_KB3161102~31bf3856ad364e35~amd64~~10.0.1.3.cat
Successfully restored ownership for C:\Windows\Servicing\Packages\Package_24_for_KB3161102~31bf3856ad364e35~amd64~~10.0.1.3.mum
Successfully restored permissions on C:\Windows\Servicing\Packages\Package_24_for_KB3161102~31bf3856ad364e35~amd64~~10.0.1.3.mum
Successfully restored ownership for C:\Windows\Servicing\Packages\Package_277_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.cat
Successfully restored permissions on C:\Windows\Servicing\Packages\Package_277_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.cat
Successfully restored ownership for C:\Windows\Servicing\Packages\Package_277_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.mum
Successfully restored permissions on C:\Windows\Servicing\Packages\Package_277_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.mum
Successfully restored ownership for C:\Windows\Servicing\Packages\Package_278_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.cat
Successfully restored permissions on C:\Windows\Servicing\Packages\Package_278_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.cat
Successfully restored ownership for C:\Windows\Servicing\Packages\Package_278_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.mum
Successfully restored permissions on C:\Windows\Servicing\Packages\Package_278_for_KB3140745~31bf3856ad364e35~amd64~~10.0.1.2.mum
Successfully restored ownership for C:\Windows\WinSxS\Manifests\x86_microsoft-windows-m..c-oracle-driver-dll_31bf3856ad364e35_10.0.10240.16766_none_14f54242253f287c.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\x86_microsoft-windows-m..c-oracle-driver-dll_31bf3856ad364e35_10.0.10240.16766_none_14f54242253f287c.manifest
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 7 datablocks.
Finish time: 2018-12-16 17:47:40.054
Script hash: a6w6zcP6I+I77Qle5XGKNnTo2HVLJKbSnYMBuJ2Pfhs=
----------------------EOF-----------------------

bruce1270 · Dec 17, 2018

Please do the following

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. In the search field, Type cmd.
2. From the list returned, right click on Command Prompt and select Run As Administrator.
3. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
4. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
5. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload to SendSpace and just provide the link here.

swim4life107 · Dec 17, 2018

I received this error message.

Attached is the CBS file

View attachment 12-17-18 cbs.zip

bruce1270 · Dec 19, 2018

Please do the following

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.

Please download the file SFCFix.zip to your desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.

swim4life107 · Dec 19, 2018

DONE!

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-12-19 18:51:44.750
Microsoft Windows 10 Build 10240 - amd64
Using .zip script file at C:\Users\jsusz\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-servicing_31bf3856ad364e35_10.0.10240.16384_none_2e14f2e14041bd34\bfsvc.exe
Successfully took permissions for file or folder C:\Windows\Servicing\Packages
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Microsoft-Windows-Provisioning-admin-Package~31bf3856ad364e35~amd64~en-US~10.0.10240.16384.mum
Successfully took permissions for file or folder C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-rasserver_31bf3856ad364e35_10.0.10240.16384_none_b3a9ab06027a2bb3.manifest
Successfully took permissions for file or folder C:\Windows\WinSxS\Manifests\x86_microsoft-windows-msieftp_31bf3856ad364e35_10.0.10240.16384_none_c2369a9b30317162.manifest

Successfully copied file C:\Users\jsusz\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-b..vironment-servicing_31bf3856ad364e35_10.0.10240.16384_none_2e14f2e14041bd34\bfsvc.exe to C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-servicing_31bf3856ad364e35_10.0.10240.16384_none_2e14f2e14041bd34\bfsvc.exe.
Successfully copied file C:\Users\jsusz\AppData\Local\niemiro\Archive\Packages\Microsoft-Windows-Provisioning-admin-Package~31bf3856ad364e35~amd64~en-US~10.0.10240.16384.cat to C:\Windows\Servicing\Packages\Microsoft-Windows-Provisioning-admin-Package~31bf3856ad364e35~amd64~en-US~10.0.10240.16384.cat.
Successfully copied file C:\Users\jsusz\AppData\Local\niemiro\Archive\Packages\Microsoft-Windows-Provisioning-admin-Package~31bf3856ad364e35~amd64~en-US~10.0.10240.16384.mum to C:\Windows\Servicing\Packages\Microsoft-Windows-Provisioning-admin-Package~31bf3856ad364e35~amd64~en-US~10.0.10240.16384.mum.
Successfully copied file C:\Users\jsusz\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-rasserver_31bf3856ad364e35_10.0.10240.16384_none_b3a9ab06027a2bb3.manifest to C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-rasserver_31bf3856ad364e35_10.0.10240.16384_none_b3a9ab06027a2bb3.manifest.
Successfully copied file C:\Users\jsusz\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-msieftp_31bf3856ad364e35_10.0.10240.16384_none_c2369a9b30317162.manifest to C:\Windows\WinSxS\Manifests\x86_microsoft-windows-msieftp_31bf3856ad364e35_10.0.10240.16384_none_c2369a9b30317162.manifest.

Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-servicing_31bf3856ad364e35_10.0.10240.16384_none_2e14f2e14041bd34\bfsvc.exe
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-servicing_31bf3856ad364e35_10.0.10240.16384_none_2e14f2e14041bd34\bfsvc.exe
Successfully restored ownership for C:\Windows\Servicing\Packages
Successfully restored permissions on C:\Windows\Servicing\Packages
Successfully restored ownership for C:\Windows\Servicing\Packages\Microsoft-Windows-Provisioning-admin-Package~31bf3856ad364e35~amd64~en-US~10.0.10240.16384.mum
Successfully restored permissions on C:\Windows\Servicing\Packages\Microsoft-Windows-Provisioning-admin-Package~31bf3856ad364e35~amd64~en-US~10.0.10240.16384.mum
Successfully restored ownership for C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-rasserver_31bf3856ad364e35_10.0.10240.16384_none_b3a9ab06027a2bb3.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-rasserver_31bf3856ad364e35_10.0.10240.16384_none_b3a9ab06027a2bb3.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\x86_microsoft-windows-msieftp_31bf3856ad364e35_10.0.10240.16384_none_c2369a9b30317162.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\x86_microsoft-windows-msieftp_31bf3856ad364e35_10.0.10240.16384_none_c2369a9b30317162.manifest
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 12 datablocks.
Finish time: 2018-12-19 18:52:57.379
Script hash: fTrO57Fi8rXQZ236GRZe8l/HyexevyNOO13bJMyWSlg=
----------------------EOF-----------------------

bruce1270 · Dec 20, 2018

Please do the following

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. In the search field, Type cmd.
2. From the list returned, right click on Command Prompt and select Run As Administrator.
3. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
4. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
5. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload to SendSpace and just provide the link here.

swim4life107 · Dec 20, 2018

It says it completed the operation successfully! Does this mean the update will work now?

View attachment 12-20 cbs.zip

bruce1270 · Dec 21, 2018

Couple of things to check first. :smile:

Please do the following

SFC Scan

1. To open an elevated command prompt, use the Windows+X keyboard combination.
2. From the menu returned, click on Command Prompt (Admin). Accept any UAC prompts.
3. When command prompt opens, copy and paste the following command into it, press enter

sfc /scannow

Wait for this to finish before you continue

4. copy and paste %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
5. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload to SendSpace and just provide the link here.

swim4life107 · Dec 21, 2018

I got this message:

Windows Resource Protection did not find any integrity violations.

Am I good for the update yet?

View attachment 12-21 CBS.zip

Sysnative Windows Update · Dec 21, 2018

Hi!

Since Bruce is asleep now, I'll okay this and say yes. He'll continue troubleshooting if needed.

swim4life107 · Dec 21, 2018

Sigh. This message again. I tried to update using the bootable media from the USB and got this message again:

I could try to do it from the Windows 10 Update Assistant but I'll probably get the same result

[SOLVED] Windows 10 Update Failure: "We can't tell if your PC is ready to...'

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Moderator, Windows Update Analyst, Security Analyst

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Moderator, Windows Update Analyst, Security Analyst

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Moderator, Windows Update Analyst, Security Analyst

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Moderator, Windows Update Analyst, Security Analyst

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Moderator, Windows Update Analyst, Security Analyst

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