1. #1

    80073712 - Windows Server 2016

    Hi, I've been banging my head against this for a couple of weeks with no joy, but maybe someone here has some ideas I haven't thought of yet.

    Attempting to install KB4467691 on Server 2016 and it is failing with 80073712 - SXS_COMPONENT_STORE_CORRUPT.

    Have tried dism repairs from healthy sources to no avail and all sorts of other 'tricks' such as unpacking the update and trying to force an install of it, and previous updates giving the contents of some log files. About ready to give up and just rebuild the image but thought I'd try here first as I've seen miracles on this forum!

    So... SFC /SCANNOW reports that corrupt files were found and successfully repaired - details in CBS.log.

    SFCFix.exe returns no corruption.

    CBS log folder is here: https://1drv.ms/u/s!AhCihTM3XDKT2W-tkVqDR2rkrFdY


    Any help appreciated!


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  2. #2
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    Re: 80073712 - Windows Server 2016

    Hello and welcome! Do you still require assistance?


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  3. #3

    Re: 80073712 - Windows Server 2016

    If possible, yes please.

  4. #4
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: 80073712 - Windows Server 2016

    Please open Command Prompt as Administrator and enter the following commands pressing Enter after each:


    Code:
    reg delete  "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-naturallanguage6-base_31bf3856ad364e35_none_3e3344a37f21d3c5"  /ve /f
    Code:
    reg delete  "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-naturallanguage6-base_31bf3856ad364e35_none_3e3344a37f21d3c5\10.0"  /ve /f
    Let me know if you get the message: "The operation completed successfully."


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  5. #5

    Re: 80073712 - Windows Server 2016

    Quote Originally Posted by softwaremaniac View Post
    Please open Command Prompt as Administrator and enter the following commands pressing Enter after each:


    Code:
    reg delete  "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-naturallanguage6-base_31bf3856ad364e35_none_3e3344a37f21d3c5"  /ve /f
    Code:
    reg delete  "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-naturallanguage6-base_31bf3856ad364e35_none_3e3344a37f21d3c5\10.0"  /ve /f
    Let me know if you get the message: "The operation completed successfully."

    Key is deleted.

  6. #6
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      • Motherboard:
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      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: 80073712 - Windows Server 2016

    Run SFC Scan.


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  7. #7

    Re: 80073712 - Windows Server 2016

    Quote Originally Posted by softwaremaniac View Post
    Run SFC Scan.
    No integrity violations..

  8. #8
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: 80073712 - Windows Server 2016

    Good!

    Step#1 - DISM /RestoreHealth Scan
    Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



    1. Right-click on the Start button and select Command Prompt (Admin)
    2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
      Dism /Online /Cleanup-Image /RestoreHealth
    3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
      Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.


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  9. #9

    Re: 80073712 - Windows Server 2016

    CBS.txt attached
    Attached Files Attached Files

  10. #10
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: 80073712 - Windows Server 2016

    Excellent!

    Step#1 - Capture Process Monitor Trace
    1. Download and run Process Monitor. Leave this running while you perform the next steps.
    2. Try installing the feature just like you have in the past.
    3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.


    4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
    5. Zip up and attach the LogFile.PML file as well as your CBS.log


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