1. #1

    error 0x800f0831 when trying to install print server role. Server 2016

    When trying to install the print server role on server 2016 it fails. This was not always the case. It can install other server roles, this was tested by installing the rdp server role. Uninstalling recent updates did not fix the issue. sfc scans keep showing corruption, sfcfix did not show any corruption. I have looked through the cbs log files and show multiple errors related to permissions, and missing files.

    Here is some examples:
    2018-11-29 14:51:10, Info CSI 000066fc Error - Overlap: Duplicate ownership for directory \??\C:\Windows\SysWOW64\F12 in component Microsoft-Windows-IE-F12App, version 11.0.14393.2457, arch x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}


    2018-11-29 14:50:51, Info CSI 000065fd Error - Overlap: Duplicate ownership for directory \??\C:\Windows\SysWOW64\lv-LV in component Microsoft-Windows-Installer-Engine.Resources, version 10.0.14393.0, arch x86, culture [l:5]'lv-lv', nonSxS, pkt {l:8 b:31bf3856ad364e35}




    2018-11-30 10:00:38, Info CSI 00002b77 [DIRSD OWNER WARNING] Directory [l:32 ml:33]'\??\C:\Windows\Offline Web Pages' is not owned but specifies SDDL in component Microsoft-Windows-IE-OfflineFavorites, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}

    So this might be a permissions issue.

    Also in the system log, I found this error that lines up with the attempted times to install the roles.

    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {D63B10C5-BB46-4990-A94F-E40B9D520160}
    and APPID
    {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
    to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

    I have also tried installing newer windows updates but this did not fix the problem. The server is a VM so I was able to restore to a restart everytime one of my permanent possible fixes for the solution did not fix the problem.
    Also, there are multiple CBS logs because of attempts of troubleshooting with more recent logs.

    link to logs:
    CBS.zip - Google Drive


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  2. #2
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      • CPU:
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      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
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        Windows 10 Pro 1803 x64

    Re: error 0x800f0831 when trying to install print server role. Server 2016

    Hello! Apologies for the delay! Do you still need assistance?


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  3. #3

    Re: error 0x800f0831 when trying to install print server role. Server 2016

    Hello, Yes I still need assistance.

  4. #4
    Moderator
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    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: error 0x800f0831 when trying to install print server role. Server 2016

    Please open Command Prompt as Administrator and enter the following commands pressing Enter after each:





    Code:
    reg delete  "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-naturallanguage6-base_31bf3856ad364e35_none_3e3344a37f21d3c5"  /ve /f

    Code:
    reg delete  "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-naturallanguage6-base_31bf3856ad364e35_none_3e3344a37f21d3c5\10.0"  /ve /f
    Let me know if you get the message: "The operation completed successfully."


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  5. #5

    Re: error 0x800f0831 when trying to install print server role. Server 2016

    both operations completed successfully. should I try the install again?

  6. #6
    Moderator
    BSOD Kernel Dump Analyst
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    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: error 0x800f0831 when trying to install print server role. Server 2016

    SFC Scan first.


    Users needing assistance: If I haven't replied to your thread within 48 hours, please send me a Personal Message.

    Windows Update Academy Trainees: If I haven't replied to your CMF thread within 24 hours, please send me a Personal Message.

  7. #7

    Re: error 0x800f0831 when trying to install print server role. Server 2016

    CBS.log - Google Drive

    here is the result of the most recent sfc scan

  8. #8
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Instructor
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    23
    Posts
    15,094
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: error 0x800f0831 when trying to install print server role. Server 2016

    Please run SFC Scan once more.


    Users needing assistance: If I haven't replied to your thread within 48 hours, please send me a Personal Message.

    Windows Update Academy Trainees: If I haven't replied to your CMF thread within 24 hours, please send me a Personal Message.

  9. #9

    Re: error 0x800f0831 when trying to install print server role. Server 2016

    The sfc scan completed successfully with no corruptions.

  10. #10

    Re: error 0x800f0831 when trying to install print server role. Server 2016

    But the print role did fail with the same error.

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