Hello and welcome!
Install Update with DISM
- Download this update and save to your desktop. The file name will be Windows6.1-KB3197868-x64.cab.zip.
- Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
- Click on the Start button and in the search box, type Command Prompt
- When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
- Copy and paste the following command into the command prompt window and press enter.
dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB3197868-x64.cab
- You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation. <---You may not get this line.
Do you want to restart the computer now (Y/N)? <---You may not get this line.
Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log
