[SOLVED] Update KB4467107 fails to install

JohnDrew · Nov 18, 2018

System is Windows 7 Pro x64 SP1

For the past two months the Security Monthly Quality Rollup (KB4467107) has failed to install on my machine with error code 80073701 given in the details. All other updates install normally.

I have tried to download and install the update manually but this has failed. I have run the Update Troubleshooter, sfc /scannow and the System Update Readiness Tool with no problems reported.

Please can anyone advise on measures I may take to remedy this problem. If you require further information I shall supply it but would appreciate instructions as I am far from computer literate at my age!!

With thanks in anticipation.

JohnDrew · Nov 19, 2018

Addendum
Since posting the above I have read similar posts on the site that mentioned "catroot2" files so I did a search and found this

What is Catroot & Catroot2 folder? How do you reset catroot2 folder

I have tried to follow the steps (and hopefully got it right) and attempted to install the update again but it failed both on auto and manual update.

Sysnative Windows Update · Nov 22, 2018

Hello and welcome!

Please attempt the update again and attach CBS.log.

JohnDrew · Nov 23, 2018

Many thanks for replying so quickly.

I have attempted the installation again and it failed.

I apologise for no responding sooner but I had to find out where to find a CBS.log file and then how to copy it. I now have it pasted into notepad however I can find no way of sending it as it is very large and I can find no way of attaching it to the thread. Please can you help?

JohnDrew · Nov 23, 2018

I should have said the file is about 23MB in size.

JohnDrew · Nov 23, 2018

Whether this will work I have no idea, but I found Dropbox and uploaded the file to it and copied the URL which is:

Login - Dropbox

Please advise if this is OK or what to do next.

Sysnative Windows Update · Nov 23, 2018

Hello, you should find the C:\Windows\Logs\CBS and copy it to your Desktop. After that, zip it and upload it somewhere. Your Dropbox link does not work for me.

JohnDrew · Nov 23, 2018

Sorry that failed. I can zip the file but have no idea where to upload it or how to allow you access. Can you provide a location and directions, as I said in my introduction I am far from computer literate and already feel out of my depth. All the areas I have found only appear to allow a transfer of the file to a mail address and you need to get it from the site.

Sysnative Windows Update · Nov 23, 2018

Sure!

Free large file hosting. Send big files the easy way!

Click Browse, find the file and upload it. You will get a link to the file. Please paste it here, so I can review the log.

JohnDrew · Nov 23, 2018

https://fs05u.sendspace.com/upload?...4.1542993207.58612ACA.19.0&DESTINATION_DIR=12

Sysnative Windows Update · Nov 23, 2018

Your link does not seem to work.

JohnDrew · Nov 23, 2018

Download CBS log file.zip from Sendspace.com - send big files the easy way

Does this work?

Sysnative Windows Update · Nov 23, 2018

Yes!

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4457139 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.

JohnDrew · Nov 24, 2018

I have done as you asked and found it easy after your help; many thanks. The file you requested is here:
Download SearchReg.txt from Sendspace.com - send big files the easy way

Sysnative Windows Update · Nov 24, 2018

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Try updates and if any fail, attach CBS.log.

JohnDrew · Nov 25, 2018

All appears well. I installed the update from the downloaded file rather than automatically, but as it installed correctly I hope there should be no difference in the operation?
Should I keep the fixlist.txt to use in the future in the event I have a similar problem or is it a one time fix for this update?

Many thanks for your invaluable help in all you have done and taught me through this experience.

Download Fixlog.txt from Sendspace.com - send big files the easy way

Sysnative Windows Update · Nov 25, 2018

Hi, I'm glad it's working! No, it does not make a difference and no, this fixlist was custom-tailored for your machine. (For this error).

JohnDrew · Nov 26, 2018

Many thanks once again. I shall delete the items I kept just in case they were needed.

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