1. #1

    Windows Failed to Install Update KB4462933

    Hi,
    I've been having significant issues with a Windows 10 update and need some assistance. The update will download and prompt me to restart upon which the update will fail to complete and windows will revert changes. This occurrence is problematic as windows forces me to let it update every time I want to shutdown or restart then makes me wait for it to revert changes every time I boot it back up, as well as obviously not installing the updates. Here are details regarding the issue:


    When I go to Windows Settings -> Update & Security -> Check for Updates, it downloads "2018-10 Cumulative Update for Windows 10 Version 1803 for x64-Based Systems (KB4462933)" and prompts me "restart now" to apply the update.
    Upon selecting "restart now" or shutting down and booting/ restarting, Windows will install the updates as expected; however, after the computer turns back on after restarting and prior to seeing the login screen, a message appears stating, "We couldn't complete the updates undoing changes" after which Windows reverts the changes. After the changes are reverted, I am still able to login and use the computer normally; however, when I check for updates, Windows identifies and downloads the same update and prompts me to restart, repeating the process above.
    When viewing update history, the update is mentioned with the message "last failed install attempt on [date] - 0x800f0922"
    I tried utilizing the windows update troubleshooter but it failed to open, saying "an error occurred while trouble shooting: a problem is preventing the troubleshooter from starting" then listing error code "0x80004005". I have also tried downloading and installing the update from Windows online but the same issue occurs. I also attempted to locate and repair corrupted files by running the "sfc/scannow" and "Dism /Online /Cleanup-Image /RestoreHealth" command in the terminal but doing so did not resolve the issue. As far as I'm aware other updates have been able to successfully install, so it appears that the problems are specific to this one update.
    This is likely not relevant, but upon launch a message pops up saying, "Fatal error: Failed to execute script pyi_rth_win32comgenpy". Please help me resolve this issue. Thanks!

    Here is the CBS.zip file link:
    CBS.zip - Google Drive

    Here is the SFCFix logs both with and without scripts:
    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2018-11-03 13:58:49.545
    Microsoft Windows 10 Build 17134 - amd64
    Not using a script file.








    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 1 datablocks.
    Finish time: 2018-11-03 14:05:02.882
    ----------------------EOF-----------------------




    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2018-11-03 13:39:45.284
    Microsoft Windows 10 Build 17134 - amd64
    Using .zip script file at C:\Users\GrantHolmes\Desktop\SFCFix.zip [0]








    PowerCopy::
    Successfully took permissions for file or folder C:\WINDOWS\Winsxs


    Successfully created directory tree \\?\C:\WINDOWS\Winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.17793_none_086408f678984d30.


    Successfully copied file C:\Users\GrantHolmes\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.17793_none_086408f678984d30\windows journal.lnk to C:\WINDOWS\Winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.17793_none_086408f678984d30\windows journal.lnk.


    Successfully restored ownership for C:\WINDOWS\Winsxs
    Successfully restored permissions on C:\WINDOWS\Winsxs
    PowerCopy:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 1 datablocks.
    Finish time: 2018-11-03 13:39:52.428
    Script hash: E8mU7/67wr2gPbELmHTW1FrYnKlkC3RTWNEr7Oc2AYk=
    ----------------------EOF-----------------------


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  2. #2
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    Re: Windows Failed to Install Update KB4462933

    Hello and welcome!

    Please do not run other fixes as these were customized for a particular PC.

    As for your issue, please temporarily uninstall your antivirus product using its removal tool and retry updates. If you are using Windows Defender, just disabling it should suffice.

    If updates fail, again, please provide CBS.log.


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  3. #3

    Re: Windows Failed to Install Update KB4462933

    I will abstain from running fixes customized for other PCs. I've uninstalled my anti virus software (malwarebytes) and have temporarily disabled Windows Defender by turning off "real time protection" in the Windows Defender settings. I attempted to update several more times, all of which failed. I've attached a link to my CBS log. Thanks!
    CBS log: CBS (2).zip - Google Drive

  4. #4
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        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
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        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Windows Failed to Install Update KB4462933

    Step#1 - FRST Fix
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    2. Download attached file and save it to the Desktop.
    Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
    3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
    6. Try updates and if any fail, attach CBS.log.
    Attached Files Attached Files


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  5. #5

    Re: Windows Failed to Install Update KB4462933

    I did as you said. Updates still failed. Here are the logs you requested:
    Logs - Google Drive

  6. #6
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      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
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    Re: Windows Failed to Install Update KB4462933

    SFCFix Script

    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


    1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
    2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
    5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
    Attached Files Attached Files


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  7. #7

    Re: Windows Failed to Install Update KB4462933

    I have done as requested. Here are the contents of the log:

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2018-11-07 16:22:02.259
    Microsoft Windows 10 Build 17134 - amd64
    Using .txt script file at C:\Users\GrantHolmes\Desktop\SFCFixScript.txt [0]








    FileScan::
    WARNING: There may be further unlisted copies of some of these files on the system.


    [0: 2] C:\Windows\WinSxS\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.17134.1_none_5fcc12182cedf0d3\telemetry.ASM-WindowsDefault.json
    File is untraceable.
    Found: LnMhpw54XJDN7r12+ECMiSL6orQ3SN9bXDxGHHN5Bjw=
    Version number not available.
    Trace not available.


    [C:\Windows\WinSxS\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.17134.376_none_5bd668e619edb32c\telemetry.ASM-WindowsDefault.json]




    [1: 2] C:\Windows\WinSxS\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.17134.1_none_5fcc12182cedf0d3\utc.app.json
    File is untraceable.
    Found: cRD4mhpc1xKW1ll+ZFUsdBrhz3T6hqcXxNO9yZwoTtI=
    Version number not available.
    Trace not available.


    [C:\Windows\WinSxS\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.17134.376_none_5bd668e619edb32c\utc.app.json]
    FileScan:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 1 datablocks.
    Finish time: 2018-11-07 16:22:03.177
    Script hash: 3tEEGhu/v8/08heE5C/dIItvPIH1zOOmgKhE5GWQQ+E=
    ----------------------EOF-----------------------

  8. #8
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      • Sound Card:
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        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Windows Failed to Install Update KB4462933

    Is Hyper - V enabled?


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  9. #9

    Re: Windows Failed to Install Update KB4462933

    I do not believe so. I have Windows 10 Home, and my understanding is that Hyper V is only available to Windows 10 Pro users.

  10. #10
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      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Windows Failed to Install Update KB4462933

    As for your error on startup, can you please locate the following file: boxsync.exe and run it in compatibility mode for Win7?

    I'm still working on the reverting issue.


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  11. #11

    Re: Windows Failed to Install Update KB4462933

    I was unable to locate boxsync.exe in file explorer. I first searched for it in file explorer under "This PC" then looked for it where a site online said it was supposed to be, C:\Program Files\box sync\boxsync.exe, to no avail.
    C:\Program Files\box sync\boxsync.exe
    C:\Program Files\box sync\boxsync.exe

  12. #12
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        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
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      • Disk Drives:
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      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
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    Re: Windows Failed to Install Update KB4462933

    SFCFix Script

    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



    1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
    2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
    5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.






    SFC Scan



    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      sfc /scannow

      Wait for this to finish before you continue

      copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
    4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
    Attached Files Attached Files


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  13. #13

    Re: Windows Failed to Install Update KB4462933

    Here is the CBS log: CBS.zip - Google Drive

    Here is the SFCFix text:

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2018-11-10 19:00:42.173
    Microsoft Windows 10 Build 17134 - amd64
    Using .zip script file at C:\Users\GrantHolmes\Desktop\SFCFix.zip [0]








    PowerCopy::
    Successfully took permissions for file or folder C:\WINDOWS\Winsxs\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.17134.1_none_5fcc12182cedf0d3\telemetry.ASM-WindowsDefault.json
    Successfully took permissions for file or folder C:\WINDOWS\Winsxs\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.17134.1_none_5fcc12182cedf0d3\utc.app.json


    Successfully copied file C:\Users\GrantHolmes\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.17134.1_none_5fcc12182cedf0d3\telemetry.ASM-WindowsDefault.json to C:\WINDOWS\Winsxs\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.17134.1_none_5fcc12182cedf0d3\telemetry.ASM-WindowsDefault.json.
    Successfully copied file C:\Users\GrantHolmes\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.17134.1_none_5fcc12182cedf0d3\utc.app.json to C:\WINDOWS\Winsxs\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.17134.1_none_5fcc12182cedf0d3\utc.app.json.


    Successfully restored ownership for C:\WINDOWS\Winsxs\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.17134.1_none_5fcc12182cedf0d3\telemetry.ASM-WindowsDefault.json
    Successfully restored permissions on C:\WINDOWS\Winsxs\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.17134.1_none_5fcc12182cedf0d3\telemetry.ASM-WindowsDefault.json
    Successfully restored ownership for C:\WINDOWS\Winsxs\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.17134.1_none_5fcc12182cedf0d3\utc.app.json
    Successfully restored permissions on C:\WINDOWS\Winsxs\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.17134.1_none_5fcc12182cedf0d3\utc.app.json
    PowerCopy:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 3 datablocks.
    Finish time: 2018-11-10 19:00:42.522
    Script hash: O2jPSiwlK8VZgMHz7Hz1YmnpGZxYgehpPPHFOHidmMo=
    ----------------------EOF-----------------------

  14. #14
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Windows Failed to Install Update KB4462933

    Excellent! SFC is happy now.

    Step#1 - FRST Scan

    1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
    3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
    4. Press Scan button.
    5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
    6. Please attach the log back here.
    7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.


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  15. #15

    Re: Windows Failed to Install Update KB4462933

    Here are the logs:

    FRST.txt:
    Addition.txt

    Addition.txt:
    FRST.txt

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