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  1. #21

    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    Hi, here's the CBS.log. 121 errors even after SURT ran OK.
    Attached Files Attached Files


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  2. #22
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    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    What errors are you referring to?


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  3. #23

    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    In the CBS log. These are all after starting the attempted update, the earlier ones are from possibly just before the roll back (but don't know for sure). I think these are all the distinct errors:

    2018-10-24 22:21:29, Info CBS Failed to get session package state for package: Package_1_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2018-10-24 22:21:29, Info CBS Failed to get session package state for package: Package_4_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2018-10-24 22:21:29, Info CBS Failed to get session package state for package: Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2018-10-24 22:21:29, Info CBS Failed to get session package state for package: Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2018-10-25 06:49:27, Info CBS Failed to get session package state for package: Package_2_for_KB980846~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2018-10-25 06:49:28, Info CBS Failed to get session package state for package: Package_3_for_KB980846~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

  4. #24

    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    Here are a few more erors from the CBS log:

    2018-10-25 06:49:28, Info CBS Failed to get session package state for package: Package_3_for_KB2742598~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2018-10-25 06:49:30, Info CBS Failed to get session package state for package: Package_2_for_KB974431~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2018-10-25 06:49:30, Info CBS Failed to get session package state for package: Package_2_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2018-10-25 06:49:30, Info CBS Failed to get session package state for package: Package_3_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2018-10-25 06:49:31, Info CBS Failed to get session package state for package: Package_1_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2018-10-25 06:49:31, Info CBS Failed to get session package state for package: Package_3_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2018-10-25 06:49:31, Info CBS Failed to get session package state for package: Package_2_for_KB972270~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2018-10-25 06:49:31, Info CBS Failed to get session package state for package: Package_4_for_KB972270~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2018-10-25 06:49:32, Info CBS Failed to get session package state for package: Package_4_for_KB2467023~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]


    and many more.

  5. #25
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    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    These can be ignored.


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  6. #26
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    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    Please export your whole CBS folder for me.


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  7. #27

    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config


  8. #28
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    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    Can you please try uninstalling your antivirus software and then retry?


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  9. #29

    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    OK, I need to do it in two hours or so.

  10. #30
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    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    No problem.


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  11. #31

    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    Uninstalled AV, ran SP1 Update, same result: failed at 99% Configuring SP1 (after "SP1 has been successfully installed").

    I'd tried this before but thought that maybe with the changes this week the result would be different.

  12. #32
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    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    Attach CBS.log and setupapi.dev.log now for me to see if anything has changed.


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  13. #33

    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    Here's the new CBS.log. It's very big this time.

    And setupapi.dev.log and the two previous setupapi.dev.log files.

    Download multiple files from Sendspace.com - send big files the easy way

  14. #34
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        Crucial 2x8GB DDR4 2666 MHz
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        Gigabyte GTX 1080 G1 Gaming 8 GB
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    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    Please export the following key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SstpSvc\Parameters\ConfigStore


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  15. #35

    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    Attached. Exported as registry hive and also as reg files.Sstpsvc.zip

  16. #36
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        Crucial 2x8GB DDR4 2666 MHz
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        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
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      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
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        Corsair HX 750W 80+ Platinum
      • Case:
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      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
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    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    Step#1 - FRST Scan

    1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
    3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
    4. Press Scan button.
    5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
    6. Please attach the log back here.
    7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.


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  17. #37

    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config


  18. #38
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    Step#1 - FRST Fix
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    2. Download attached file and save it to the Desktop.
    Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
    3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

    Afterwards, please download the appropriate BitDefender Uninstall Tool from here: Uninstall Bitdefender

    When the removal process is done, let me know.
    Attached Files Attached Files


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  19. #39

    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    Done. Here's the Fixlog. I can't believe Kaspersky still had a service installed, even though I got rid of Kaspersky 4-5 years ago.

    Download Fixlog.zip from Sendspace.com - send big files the easy way

  20. #40
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

    If you have removed BitDefender as well, please attempt SP1.


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