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  1. #141
    Sysnative Staff
    Windows Update Analyst
    Security Analyst
    Oh My!'s Avatar
    Join Date
    Oct 2016
    Location
    California
    Posts
    348

    Re: Error 80073712: Havent been able to install most updates for almost 2 years

    Greetings.

    This is next.

    ===================================================

    Farbar Recovery Scan Tool (FRST) Script

    --------------------

    • Click Start, type Command, right click on Command Prompt above and select Run as Administrator
    • Copy and paste the following after the Command Prompt then hit Enter

    reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

    • Confirm The operation completed successfully
    • Close the Command Prompt window
    • Right click on the FRST icon and select Run as administrator
    • Highlight the below information then hit the Ctrl + C keys at the same time
    • The information will be copied invisibly and will be pasted into FRST automatically when you click Fix as instructed below

    Start::

    DeleteValue: HKEY_LOCAL_MACHINE\components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_rdvgwddm.inf_31bf3856ad364e35_none_47ed370a53daaec0\v!6.1.7601.17514|InstallMapMissingComponentKey
    ExportKey: HKEY_LOCAL_MACHINE\components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_rdvgwddm.inf_31bf3856ad364e35_none_47ed370a53daaec0\v!6.1.7601.17514

    StartRegedit:

    [HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_rdvgwddm.inf_31bf3856ad364e35_6.1.7601.17514_none_cd55b5e46cdceae1]
    "S256H"=hex:22,71,fb,03,91,bf,b8,9d,13,8d,ae,bd,67,69,a0,87,d6,52,34,50,bd,35,\
    17,b5,94,b6,98,af,04,87,79,ae
    "identity"=hex:72,64,76,67,77,64,64,6d,2e,69,6e,66,2c,20,43,75,6c,74,75,72,65,\
    3d,6e,65,75,74,72,61,6c,2c,20,54,79,70,65,3d,64,72,69,76,65,72,55,70,64,61,\
    74,65,2c,20,56,65,72,73,69,6f,6e,3d,36,2e,31,2e,37,36,30,31,2e,31,37,35,31,\
    34,2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,35,\
    36,61,64,33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,\
    74,65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,\
    70,65,3d,4e,6f,6e,53,78,53
    "ClosureFlags"=dword:00000001
    "c!rdvgwddm.inf_31bf3856ad364e35_6.1.7601.17514_cd55b5e46cdceae1"=hex:
    "f!rdvgumd64.dll"=hex:72,00,64,00,76,00,67,00,75,00,6d,00,64,00,36,00,34,00,2e,\
    00,64,00,6c,00,6c,00
    "f!rdvgkmd.sys"=hex:72,00,64,00,76,00,67,00,6b,00,6d,00,64,00,2e,00,73,00,79,\
    00,73,00
    "f!rdvgwddm.inf"=hex:72,00,64,00,76,00,67,00,77,00,64,00,64,00,6d,00,2e,00,69,\
    00,6e,00,66,00


    [HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\rdvgwddm.inf_31bf3856ad364e35_6.1.7601.17514_cd55b5e46cdceae1]
    "appid"=hex:72,64,76,67,77,64,64,6d,2e,69,6e,66,2c,20,43,75,6c,74,75,72,65,3d,\
    6e,65,75,74,72,61,6c,2c,20,54,79,70,65,3d,64,72,69,76,65,72,55,70,64,61,74,\
    65,2c,20,56,65,72,73,69,6f,6e,3d,36,2e,31,2e,37,36,30,31,2e,31,37,35,31,34,\
    2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,35,36,\
    61,64,33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,74,\
    65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,70,\
    65,3d,4e,6f,6e,53,78,53
    "p!CBS_microsoft-windows-remotefx-vm-setup-package~31bf3856ad364e35_1aea64bf90662b23"=hex:5f,\
    00,00,00,00,00,00,00,4d,69,63,72,6f,73,6f,66,74,2d,57,69,6e,64,6f,77,73,2d,\
    52,65,6d,6f,74,65,46,58,2d,56,4d,2d,53,65,74,75,70,2d,50,61,63,6b,61,67,65,\
    7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,64,36,34,7e,7e,\
    36,2e,31,2e,37,36,30,31,2e,31,37,35,31,34,2e,49,4e,46,5f,72,64,76,67,77,64,\
    64,6d

    EndRegedit:

    End::

    • Click Fix
    • When completed he tool will create a log on the desktop called Fixlog.txt. Copy and paste the report in your reply.

    ===================================================

    Attempt to install only KB4471318. If it fails please provide the new CBS file.

    ===================================================

    Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

    • Fixlog
    • Update?
    • CBS log, if necessary
    Last edited by BrianDrab; 12-18-2018 at 11:32 PM.
    Gary
    "Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."


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  2. #142

    Re: Error 80073712: Havent been able to install most updates for almost 2 years

    Hi,

    update filled. CBS is a bit big so its a link this time:
    https://mega.nz/#!zJMGhITS!zZbSu6o19...G8wSO-09sRdkcc

    Fixlog below:

    Fix result of Farbar Recovery Scan Tool (x64) Version: 09.12.2018
    Ran by Ahmed Al-Jefairi (19-12-2018 15:18:57) Run:23
    Running from E:\
    Loaded Profiles: Ahmed Al-Jefairi (Available Profiles: Ahmed Al-Jefairi)
    Boot Mode: Normal
    ==============================================


    fixlist content:
    *****************
    DeleteValue: HKEY_LOCAL_MACHINE\components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_rdvgwddm.inf_31bf3856ad364e35_none_47ed370a53daaec0\v!6.1.7601.17514|InstallMapMissingComponentKey
    ExportKey: HKEY_LOCAL_MACHINE\components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_rdvgwddm.inf_31bf3856ad364e35_none_47ed370a53daaec0\v!6.1.7601.17514
    StartRegedit:
    [HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_rdvgwddm.inf_31bf3856ad364e35_6.1.7601.17514_none_cd55b5e46cdceae1]
    "S256H"=hex:22,71,fb,03,91,bf,b8,9d,13,8d,ae,bd,67,69,a0,87,d6,52,34,50,bd,35,\
    17,b5,94,b6,98,af,04,87,79,ae
    "identity"=hex:72,64,76,67,77,64,64,6d,2e,69,6e,66,2c,20,43,75,6c,74,75,72,65,\
    3d,6e,65,75,74,72,61,6c,2c,20,54,79,70,65,3d,64,72,69,76,65,72,55,70,64,61,\
    74,65,2c,20,56,65,72,73,69,6f,6e,3d,36,2e,31,2e,37,36,30,31,2e,31,37,35,31,\
    34,2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,35,\
    36,61,64,33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,\
    74,65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,\
    70,65,3d,4e,6f,6e,53,78,53
    "ClosureFlags"=dword:00000001
    "c!rdvgwddm.inf_31bf3856ad364e35_6.1.7601.17514_cd55b5e46cdceae1"=hex:
    "f!rdvgumd64.dll"=hex:72,00,64,00,76,00,67,00,75,00,6d,00,64,00,36,00,34,00,2e,\
    00,64,00,6c,00,6c,00
    "f!rdvgkmd.sys"=hex:72,00,64,00,76,00,67,00,6b,00,6d,00,64,00,2e,00,73,00,79,\
    00,73,00
    "f!rdvgwddm.inf"=hex:72,00,64,00,76,00,67,00,77,00,64,00,64,00,6d,00,2e,00,69,\
    00,6e,00,66,00
    [HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\rdvgwddm.inf_31bf3856ad364e35_6.1.7601.17514_cd55b5e46cdceae1]
    "appid"=hex:72,64,76,67,77,64,64,6d,2e,69,6e,66,2c,20,43,75,6c,74,75,72,65,3d,\
    6e,65,75,74,72,61,6c,2c,20,54,79,70,65,3d,64,72,69,76,65,72,55,70,64,61,74,\
    65,2c,20,56,65,72,73,69,6f,6e,3d,36,2e,31,2e,37,36,30,31,2e,31,37,35,31,34,\
    2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,35,36,\
    61,64,33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,74,\
    65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,70,\
    65,3d,4e,6f,6e,53,78,53
    "p!CBS_microsoft-windows-remotefx-vm-setup-package~31bf3856ad364e35_1aea64bf90662b23"=hex:5f,\
    00,00,00,00,00,00,00,4d,69,63,72,6f,73,6f,66,74,2d,57,69,6e,64,6f,77,73,2d,\
    52,65,6d,6f,74,65,46,58,2d,56,4d,2d,53,65,74,75,70,2d,50,61,63,6b,61,67,65,\
    7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,64,36,34,7e,7e,\
    36,2e,31,2e,37,36,30,31,2e,31,37,35,31,34,2e,49,4e,46,5f,72,64,76,67,77,64,\
    64,6d
    EndRegedit:


    *****************


    "HKEY_LOCAL_MACHINE\components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_rdvgwddm.inf_31bf3856ad364e35_none_47ed370a53daaec0\v!6.1.7601.17514\\InstallMapMissingComponentKey" => removed successfully
    ================== ExportKey: ===================


    [HKEY_LOCAL_MACHINE\components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_rdvgwddm.inf_31bf3856ad364e35_none_47ed370a53daaec0\v!6.1.7601.17514]


    === End of ExportKey ===


    ====> Registry


    ==== End of Fixlog 15:18:57 ====

  3. #143
    Sysnative Staff
    Windows Update Analyst
    Security Analyst
    Oh My!'s Avatar
    Join Date
    Oct 2016
    Location
    California
    Posts
    348

    Re: Error 80073712: Havent been able to install most updates for almost 2 years

    Greetings.

    Not sure if you are still available but if so please do this.

    ===================================================

    Installing Update Using DISM

    --------------

    • Right click on Security Update for Windows 7 for x64-based Systems (KB3156019), select Save Link As..., and save the .msu file onto your Desktop with the default file information
    • Click Start, type Command, right click on Command Prompt above and select Run as Administrator
    • Copy and paste the below after the Command Prompt, one line at a time, then hit Enter after each line

    md C:\WUPD
    cd C:\WUPD
    copy "%userprofile%\Desktop\windows6.1-kb3156019-x64_0b5a11f41322e7a835887b5fe5715bc4d1334333.msu" C:\WUPD
    expand windows6.1-kb3156019-x64_0b5a11f41322e7a835887b5fe5715bc4d1334333.msu -f:* C:\WUPD
    DISM.exe /Online /Add-Package /PackagePath:C:\WUPD\windows6.1-kb3156019-x64.cab

    • Please wait patiently as the process takes some time to complete
    • When prompted click OK to restart your computer
    • Let me know if this update processed successfully
    • Provide the latest CBS log

    ===================================================

    Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

    • Update install?
    • CBS log
    Gary
    "Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

  4. #144

    Re: Error 80073712: Havent been able to install most updates for almost 2 years

    Hi,

    Yes I'm leaving to the airport in an hour. I gave it a quick try and got the below error:

    expand: invalid option -- f
    Try `expand --help' for more information.

    I remember we got such an error before and you had to modify the code.

    Well, I guess this will have to wait for 3 weeks.

    Thanks for your help so far

  5. #145
    Sysnative Staff
    Windows Update Analyst
    Security Analyst
    Oh My!'s Avatar
    Join Date
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    Location
    California
    Posts
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    Re: Error 80073712: Havent been able to install most updates for almost 2 years

    Greetings.

    Welcome back. Please do this.

    ===================================================

    Installing Update Using Windows Update Standalone Installer

    --------------

    • Click on Security Update for Windows 7 for x64-based Systems (KB3156019)
    • Select Open with Windows Update Standalone Installer (default) then click OK
    • When the download is completed you will see a Windows Update Standalone Installer box appear showing Searching for updates on this computer..
    • Click Yes on Do you want to install the following Windows software update?
    • When completed click Restart Now
    • Please zip and attach to your reply the C:\Windows\logs\cbs\cbs.log file dated today

    ===================================================

    Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

    • Windows Update install?
    • Attached CBS zip file
    Gary
    "Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

  6. #146

    Re: Error 80073712: Havent been able to install most updates for almost 2 years

    Quote Originally Posted by Oh My! View Post
    Greetings.

    Welcome back. Please do this.

    ===================================================

    Installing Update Using Windows Update Standalone Installer

    --------------

    • Click on Security Update for Windows 7 for x64-based Systems (KB3156019)
    • Select Open with Windows Update Standalone Installer (default) then click OK
    • When the download is completed you will see a Windows Update Standalone Installer box appear showing Searching for updates on this computer..
    • Click Yes on Do you want to install the following Windows software update?
    • When completed click Restart Now
    • Please zip and attach to your reply the C:\Windows\logs\cbs\cbs.log file dated today

    ===================================================

    Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

    • Windows Update install?
    • Attached CBS zip file
    Hi,

    I'm back!

    I tried the steps above. It told me the update was already installed. Do you still want the cbs.log?

  7. #147
    Sysnative Staff
    Windows Update Analyst
    Security Analyst
    Oh My!'s Avatar
    Join Date
    Oct 2016
    Location
    California
    Posts
    348

    Re: Error 80073712: Havent been able to install most updates for almost 2 years

    Greetings,

    Good to have you back. Let's do this next.

    ===================================================

    Manually Uninstalling and Reinstalling a Windows Update

    --------------------

    • Click Start, type cmd, right click on Command Prompt (or cmd) above and select Run as administrator
    • Type or copy and paste the following after the Command Prompt and hit Enter

    wusa /uninstall /KB:3156019

    • Cick Yes on the Do you want to uninstall the following Windows software update? screen
    • Report in your reply whether the update was successfully uninstalled

    ===================================================

    Download and install (click OK when Open with is selected) KB3156019.

    ===================================================

    Things I would like to see in your next reply.

    • Update uninstall?
    • Update install?
    Gary
    "Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

  8. #148

    Re: Error 80073712: Havent been able to install most updates for almost 2 years

    Hi again,

    update seemed to have uninstalled successfully, but update afterwards said it was not applicable to my PC

    Thanks

  9. #149
    Sysnative Staff
    Windows Update Analyst
    Security Analyst
    Oh My!'s Avatar
    Join Date
    Oct 2016
    Location
    California
    Posts
    348

    Re: Error 80073712: Havent been able to install most updates for almost 2 years

    Greetings.

    Very good, please attempt to install KB4480970 from your list of available updates. If it fails, please provide a new CBS log.
    Gary
    "Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

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