1. #1

    Unable to run Windows updates 0x80073701

    I am running Server 2012 R2 standard

    I have tried rebooting (obviously)
    Adding in a new language pack (which fails)

    Installing the MSU from Microsofts site, and have tried to expanding the msu file using dism.

    When doing the final attempt I got the error:

    An error occurred - package_for_rollupFix Error: 0x80073701

    Error: 14081

    The reference assembly could not be found.

    The DISM log file can be found at C:\logs\DISM\dism.log

    When running the updates via Windows update I am getting Error code 80073701

    Has anyone have any ideas?
    Attached Files Attached Files


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  2. #2
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      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
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      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Unable to run Windows updates 0x80073701

    Hello and welcome!

    Please export your whole CBS folder for me.


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  3. #3

    Re: Unable to run Windows updates 0x80073701

    Sure I have uploaded it here.

    CBS - Google Drive

  4. #4
    Moderator
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    softwaremaniac's Avatar
    Join Date
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    Location
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Unable to run Windows updates 0x80073701

    FRST Registry Search
    1. Click your Start button and choose Control Panel.
    2. In the upper right corner ensure the View by: is set to Category.
    3. Select the Programs group.
    4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
    5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    7. Copy and paste
    KB4041693 into the Search box and click the Search Registry button.
    8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
    9. You may close any remaining open windows now.


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  5. #5

    Re: Unable to run Windows updates 0x80073701

    OK I have attached as requested, thanks for your help so far :)
    Attached Files Attached Files

  6. #6
    Moderator
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    softwaremaniac's Avatar
    Join Date
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    Location
    Croatia
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    Posts
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Unable to run Windows updates 0x80073701

    Step#1 - FRST Fix
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    2. Download attached file and save it to the Desktop.
    Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
    3. Extract it.
    4. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    5. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
    7. Try updates and if any fail, attach CBS.log.
    Attached Files Attached Files


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    Windows Update Academy Trainees: If I haven't replied to your CMF thread within 24 hours, please send me a Personal Message.

  7. #7

    Re: Unable to run Windows updates 0x80073701

    Quote Originally Posted by softwaremaniac View Post
    Step#1 - FRST Fix
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    2. Download attached file and save it to the Desktop.
    Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
    3. Extract it.
    4. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    5. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
    7. Try updates and if any fail, attach CBS.log.
    Just checking, how long is this likely to run for? It's been going for about a hour already. Is this right?

  8. #8
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Instructor
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    23
    Posts
    13,381
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Unable to run Windows updates 0x80073701

    Yes, let it run.


    Users needing assistance: If I haven't replied to your thread within 48 hours, please send me a Personal Message.

    Windows Update Academy Trainees: If I haven't replied to your CMF thread within 24 hours, please send me a Personal Message.

  9. #9

    Re: Unable to run Windows updates 0x80073701

    Quote Originally Posted by softwaremaniac View Post
    Yes, let it run.
    You sir are a Legend!!! I can't thank you enough! I have spent hours on this.
    I owe you a beer or 2 if you are ever in London.
    Attached Files Attached Files

  10. #10
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Instructor
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    23
    Posts
    13,381
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Unable to run Windows updates 0x80073701

    Thanks for letting me know! Ah, London! I'd love to visit once! I'm a student of English!


    Users needing assistance: If I haven't replied to your thread within 48 hours, please send me a Personal Message.

    Windows Update Academy Trainees: If I haven't replied to your CMF thread within 24 hours, please send me a Personal Message.

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