[SOLVED] Unable to update KB4457144 on Windows 7X64 french

lecb · Oct 3, 2018

Hi, I have again an update problem with windows 7 x64. My computer tries installs the update but update fails during reboot and uninstalls everytime... I ran SFC scan and SURT/DISM scan. I then ran SFCfix which wasn't able to correct my 16 detected corruptions as shown below:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-10-03 13:18:22.429
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 16
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-10-03 13:21:29.576
----------------------EOF--------------------

here is the link to my cab file:
WeTransfer

Thanks for your help!

Bruno

Sysnative Windows Update · Oct 5, 2018

Hello again, man!

Please retry updates and when they fail, attach:

C:\Windows\Inf\setupapi.dev.log.

lecb · Oct 5, 2018

It failed again.

Here is a link to the file you asked for:

WeTransfer

Thanks,
Bruno

Sysnative Windows Update · Oct 5, 2018

You have provided an old log. Please retry update and export your whole CBS and Inf folders.

lecb · Oct 5, 2018

Here is the link for those 2 folders:

WeTransfer

Sysnative Windows Update · Oct 5, 2018

Can you please temporarily remove mcafee from your system while we troubleshoot and see it it makes a difference? Make sure to use the removal tool they provide.

lecb · Oct 12, 2018

Hi, I removed my antivirus which wasn'T mcaffe but AVG. I then tried to install the update and a new one which was now available (KB4054518) in two separate attempts. Both of them failed... HEre is the link to my cbs and inf files:
WeTransfer

Thanks for your help.

Sysnative Windows Update · Oct 12, 2018

Can you please navigate to the following registry key and check whether it is present: HKLM\SOFTWARE\Microsoft\MMC\NodeTypes\{a841b6c7-7577-11d0-bb1f-00a0c922e79c}\Extensions\PropertySheet\{fedb2179-2335-48f1-aa28-5cda35a2b36d}

If yes, please export it.

lecb · Oct 12, 2018

Here is the content of this registry. I didn't find a way to copy and opload it:
ASP.NET MMC Extension Instance Node

Is this what you need?

Sysnative Windows Update · Oct 12, 2018

Navigate to the key I said, right-click it and select export.

lecb · Oct 12, 2018

Here it is...

Sysnative Windows Update · Oct 12, 2018

Please create a system restore point and try deleting the key in question.

lecb · Oct 12, 2018

I can't delete the key, I get and error message : Impossible to delete the specified values (in french)

Sysnative Windows Update · Oct 14, 2018

Are there any other updates to be installed? If so, do they behave identically?

lecb · Oct 23, 2018

Yes there is another update acting the same way : KB4054518
some other updates installed without issue...

lecb · Oct 23, 2018

I tried installing each of them separately with no success.

Sysnative Windows Update · Oct 23, 2018

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.

lecb · Oct 26, 2018

Hi,
Here are the 2 reports,
Thanks

Sysnative Windows Update · Oct 26, 2018

Can you please remove the drive encryption software from your system?

lecb · Oct 26, 2018

I removed HP encryption software and tried again installing both update separatelly, but still no luck...

[SOLVED] Unable to update KB4457144 on Windows 7X64 french

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