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  1. #21

    Re: Windows 7 64 bit Windows Update Error 80073701 Troubleshooting

    Windows Update Logs - Google Drive

    Both logs are here


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  2. #22
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    BSOD Kernel Dump Analyst
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        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Windows 7 64 bit Windows Update Error 80073701 Troubleshooting

    Can you retry ProcMon steps but from Clean Boot mode?

    https://support.microsoft.com/en-us/...oot-in-windows


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  3. #23

    Re: Windows 7 64 bit Windows Update Error 80073701 Troubleshooting

    My SURT basically doesnt fill the progress bar at all and never gets past "initializing installation..." so it takes anywhere between 20-40 minutes for the error to come up, having a hard time getting the results youre hoping for, but heres quite a large file it should hold some potential results in it.

    Windows Update Logs - Google Drive

  4. #24
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    softwaremaniac's Avatar
    Join Date
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Windows 7 64 bit Windows Update Error 80073701 Troubleshooting

    Is the following log file present? If so, attach it.

    C:\WINDOWS\Logs\DPX\setupact.log


    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  5. #25

    Re: Windows 7 64 bit Windows Update Error 80073701 Troubleshooting


  6. #26
    Moderator
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    softwaremaniac's Avatar
    Join Date
    Oct 2014
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Windows 7 64 bit Windows Update Error 80073701 Troubleshooting

    Can you try completely uninstalling AVG with its removal tool and retrying SURT? Something is not right here. I have never seen this happen before and need to inspect a lot of things to uncover the cause.


    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  7. #27

    Re: Windows 7 64 bit Windows Update Error 80073701 Troubleshooting

    I uninstalled then attempted to use the SURT and the process only took about 30 seconds this time, it said "initializing...done!" but then immediately after "installing update (KB947821)...failed"

  8. #28
    Moderator
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    softwaremaniac's Avatar
    Join Date
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Windows 7 64 bit Windows Update Error 80073701 Troubleshooting

    Was there a CheckSUR.log created?


    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  9. #29

    Re: Windows 7 64 bit Windows Update Error 80073701 Troubleshooting

    Windows Update Logs - Google Drive

    Yes in the CBS folder, I zipped it up and posted in the drive

  10. #30
    Moderator
    BSOD Kernel Dump Analyst
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    softwaremaniac's Avatar
    Join Date
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    Location
    Croatia
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    Posts
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Windows 7 64 bit Windows Update Error 80073701 Troubleshooting

    SFCFix Script

    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



    1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
    2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
    5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.
    Attached Files Attached Files


    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

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