[SOLVED] Unable to install kb4343900 on Windows Server 2008 R2 64bit

donathon · Sep 4, 2018

Hi,

Attached is the CBS log I can't seems to get it to install.View attachment CBS.zip

Sysnative Windows Update · Sep 4, 2018

Hello and welcome!

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service and just provide the link here.

donathon · Sep 4, 2018

Hi,

Thanks in advance. Here you go:
SendThisFile - File Download

softwaremaniac said:
Hello and welcome!

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service and just provide the link here.

Sysnative Windows Update · Sep 4, 2018

Install Update with DISM

Download this update and save to your desktop. The file name will be Windows6.1-KB3212646-x64.cab.zip.
Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
Copy and paste the following command into the command prompt window and press enter.

dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB3212646-x64.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation. <---You may not get this line.
Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log

donathon · Sep 4, 2018

Hi,

This is what I get:

C:\>dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB32
12646-x64.cab

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

An error occurred trying to open - C:\Users\XXXXXXXX\desktop\Windows6.1-KB3212
646-x64.cab Error: 0x80070003

Error: 3

The system cannot find the path specified.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

Sysnative Windows Update · Sep 4, 2018

Did you extract the zip to the Desktop? If so, please try the following command instead:

dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB3212646-x64.cab\Windows6.1-KB3212646-x64.cab

donathon · Sep 4, 2018

Heh it worked!!! Can you kindly explain what's the problem?

Sysnative Windows Update · Sep 4, 2018

Sure! The system couldn't find a file from another update that was required for the install to proceed, so I used your COMPONENTS hive to see which update the file belongs to, and then had you manually install the update in order for the system to be able to locate the file.

donathon · Sep 4, 2018

Hi,

How did you determine that it couldn't find a file? What software did you use to open the components hive?

Sysnative Windows Update · Sep 4, 2018

I inspected the CBS.log. Opened the hive via regedit.

donathon · Sep 4, 2018

Hi,

Which line in the log? I noticed this but how would you link it to KB3212646??

2018-09-04 21:48:22, Info CBS Appl: detectParent: package: Package_1593_for_KB4343900~31bf3856ad364e35~amd64~~6.1.1.5, no parent found, go absent

Sysnative Windows Update · Sep 4, 2018

Code:

Info                  CBS    Failed to find file: x86_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23545_none_c67f532e01cd149d\DWrite.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

donathon · Sep 4, 2018

So how would you use that information to link to the Hive?

Sysnative Windows Update · Sep 4, 2018

I simply searched the hive using Control + F and copy pasting the component name (x86_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23545_none_c67f532e01cd149d) into the search and hitting enter, then I used the c! mark information to link it to the deployments key under CanonicalData which provided me with the KB number in question.

donathon · Sep 4, 2018

Hi,

Sorry help me out here as I need to make sure that the great help that you have provided can be replicated. When I search the C! mark under deployments key, it gave me below:

Sysnative Windows Update · Sep 4, 2018

I have no idea where you are searching, but this is not the registry.

If you have a problem, come back here and you will be assisted. There is a reason each analyst goes through a year long training to learn this :)

donathon · Sep 4, 2018

sorry wrong screencapture:

Sysnative Windows Update · Sep 4, 2018

I've taken everything after the c! and searched under CanonicalData -> Deployments.

donathon · Sep 4, 2018

Heh softwaremaniac,

thanks I got it! Where did you guys train at?

softwaremaniac said:
I've taken everything after the c! and searched under CanonicalData -> Deployments.

Sysnative Windows Update · Sep 4, 2018

There is a private academy here at Sysnative for those interested. If you are interested, please send a PM to a user called niemiro and tell him that you are interested in the Academy and that you were referred by me.

[SOLVED] Unable to install kb4343900 on Windows Server 2008 R2 64bit

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