[SOLVED] KB4103718 failing on Server 2008 R2 x64 (SP1)

Toopax · Aug 28, 2018

Hi,

I have a Win 2008 R2 x64 (SP1) that refuses to install KB4103718.
Fails with tis error: Error Code 80004005 (Package KB4103718 failed to be changed to the Installed state. Status: 0x80004005.

I have tried:
SFC /SCANNOW
Manual downloaded KB4103718 and tried to install it

Any suggestions?

BR
Toopax

Sysnative Windows Update · Aug 28, 2018

Hello and welcome! Please provide the required log files:

Windows Update Forum Posting Instructions

Toopax · Aug 29, 2018

I should mention that the server runs WSUS via an internal WSUS server and the server is not connected to the outside world.

1. Run "SFC /SCANNOW" - Done - without failures
2. Run "Windows6.1-KB947821-v34-x64.msu" - Done succesfully
3. Run "Dism /Online /Cleanup-Image /RestoreHealth" - could not run (Error 87)
4. Run "SFCFix" - Done without errors
5. DISM log attached, CBS log attached, CheckSUR log attached

Sysnative Windows Update · Aug 29, 2018

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4015549 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.

Toopax · Aug 30, 2018

Sysnative Windows Update · Aug 30, 2018

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
3. Extract it.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
4. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
5. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
7. Try updates and if any fail, attach CBS.log.

Toopax · Aug 31, 2018

Thank You very very much - the updates are now installed.

Sysnative Windows Update · Aug 31, 2018

Great news! Take care!

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[SOLVED] KB4103718 failing on Server 2008 R2 x64 (SP1)

Toopax

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