[SOLVED] Windows Server 2008 R2 failed to install Kb 4343900

mazusrocks · Aug 23, 2018

Hello,
this is my first post in this forum.
i have been trying to install kb 4343900 for many times on my windows server 2008 r2, but it always failed.
The server was virtual machine on VMware.
What i already do is :
- running the sfc /scannow but it looks normal no integrity violation found
- try install the kb manually but still failed.
- running the SFCFix but still not working
attached CBS folder from my server.
wetransfer
i hope someone can help me to troubleshoot this.
thank you.

mazusrocks · Aug 24, 2018

mazusrocks said:
Hello,
this is my first post in this forum.
i have been trying to install kb 4343900 for many times on my windows server 2008 r2, but it always failed.
The server was virtual machine on VMware.
What i already do is :
- running the sfc /scannow but it looks normal no integrity violation found
- try install the kb manually but still failed.
- running the SFCFix but still not working
attached CBS folder from my server.
wetransfer
i hope someone can help me to troubleshoot this.
thank you.

based on windows update log error i found that the windows font makes this problem.
and i found another case with almost exactly same in other forum
i hope i can successfully update this server today, I will update this thread later after the update finish.

Windows update log

2018-08-23 16:20:46:999 868 b4c Handler Post-reboot status for package Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24214.1.5: 0x80070020.
2018-08-23 16:20:46:999 868 b4c Handler WARNING: Got extended error: "POQ Operation HardLinkFile OperationData \SystemRoot\WinSxS\amd64_microsoft-windows-font-truetype-tahoma_31bf3856ad364e35_6.1.7601.24145_none_8e5c4f96a47869ce\tahomabd.ttf, \??\C:\Windows\fonts\tahomabd.ttf"

mazusrocks · Aug 24, 2018

update for this thread the workaround is like below :

[FONT=&quot]1) Use Process Explorer (Process Explorer - Windows Sysinternals | Microsoft Docs) to search for handles currently using "tahoma" or "staticcache.dat".[/FONT]
[FONT=&quot]2) Temporarily disable or uninstall the above handles (programs/processes) that are using "tahoma" or "staticcache.dat" (for my case, manage engine service desk lock the tahoma font. Disable the manage engine services before install the KB).
[/FONT]
[FONT=&quot]3) Install KB4343900.

4) restart the server[/FONT]
[FONT=&quot]5) Update Success, Re-enable manage engine services.[/FONT]

Sysnative Windows Update · Aug 24, 2018

Thanks for letting us know! Take care!

mazusrocks · Aug 24, 2018

softwaremaniac said:
Thanks for letting us know! Take care!

Thank you softwaremaniac

Sysnative Windows Update · Aug 24, 2018

No problem.

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[SOLVED] Windows Server 2008 R2 failed to install Kb 4343900

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