[SOLVED] Windows 2016 Cumulative Update "we couldn't complete the update undoing changes"

alvaro · Aug 22, 2018

Windows Serve2016 Cumulative Update "we couldn't complete the update undoing changes"

Hi,
I'm trying to update a Windows 2016 Server but after rebooting, a message saying "we couldn't complete the update undoing changes" appears.
This is what I tried:
- SFC / scannow
- SFCFix
- Dism /Online /Cleanup-Image /RestoreHealth
- Rename "SoftwareDistribution" and "System32\catroot2"
- Clean Boot (Only Microsoft services enabled)
- Download the update from Windows Catalog
- I use another admin account to install the downloaded msi file

Nothing of this works :-(

The cumulative update from July didn't work, so I wait to the August one, but I'm having the same problem.

Any help?

Thanks in advance.

WindowsUpdate.log + CBS.zip + SFCFix.txt --> Download Windows Update Error.zip

alvaro · Aug 23, 2018

Re: Windows Serve2016 Cumulative Update "we couldn't complete the update undoing chan

I found a clue on the Windowsupdate.log, but I don't know what does it means

Code:

2018/08/21 22:09:45.5809830 1200  2452  Handler         Got error querying the post-reboot status for session 30685563_313547206: 0x80010108.

Sysnative Windows Update · Aug 28, 2018

Re: Windows 2016 Cumulative Update "we couldn't complete the update undoing changes"

Hello and welcome! Apologies for the delay! Is there enough free space on your System Reserved partition Is this a multiboot server? If so, are the OS-es on different drives or on different partitions of the same drive?

alvaro · Aug 29, 2018

Re: Windows 2016 Cumulative Update "we couldn't complete the update undoing changes"

Hi softwaremaniac,
No problem about the delay, August is a month to be relaxed

First of all, thanks for your reply, I'm in this forum because it always shows up when I'm looking about my problem with the server.
I attach the server partition.
Thanks again.

Sysnative Windows Update · Aug 29, 2018

Re: Windows 2016 Cumulative Update "we couldn't complete the update undoing changes"

You seem to be having some kind of Boot Manager errors. Can you start by trying to boot in a Clean Boot state and installing the update from there?

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

alvaro · Aug 30, 2018

Re: Windows 2016 Cumulative Update "we couldn't complete the update undoing changes"

Hi,
I tried again updating after a clean boot, but I'm still having the same problem.
We have lots of printer drivers installed on the server (because it's a RemoteApp server) and I read in another thread that this was the problem. The thing is that I don't know how to identify which driver is the bad one.
If you teach me how to find it, I can have a look

I remember you all that I did trying to solve the problem:
- SFC / scannow
- SFCFix tool
- Dism /Online /Cleanup-Image /RestoreHealth
- Rename "SoftwareDistribution" and "System32\catroot2"
- Clean Boot (Only Microsoft services enabled)
- Download the update from Windows Catalog
- I use another admin account to install the downloaded msi file

Thanks for your support.

Sysnative Windows Update · Aug 30, 2018

Re: Windows 2016 Cumulative Update "we couldn't complete the update undoing changes"

Please attach C:\Windows\Inf\setupapi.dev.log.

alvaro · Aug 30, 2018

Re: Windows 2016 Cumulative Update "we couldn't complete the update undoing changes"

PM
softwaremaniac, your wish is my command :lol:

https://www.datafilehost.com/d/3d4b04e9

Sysnative Windows Update · Aug 30, 2018

Re: Windows 2016 Cumulative Update "we couldn't complete the update undoing changes"

Code:

>>>  [Setup Import Driver Package - C:\WINDOWS\system32\spool\DRIVERS\x64\{C614085E-E213-4510-A024-3DB13D4B097D}\ghostpdf.inf]
>>>  Section start 2018/08/30 19:42:30.609
      cmd: C:\WINDOWS\System32\spoolsv.exe
     inf: Provider: Artifex Software Inc.
     inf: Class GUID: {4D36E979-E325-11CE-BFC1-08002BE10318}
     inf: Driver Version: 01/01/2013,1.0.0.1
     inf: Catalog File: ghostpdf.cat
     pol: {Driver package policy check} 19:42:31.155
     pol: {Driver package policy check - exit(0x00000000)} 19:42:31.155
     sto: {Stage Driver Package: C:\WINDOWS\system32\spool\DRIVERS\x64\{C614085E-E213-4510-A024-3DB13D4B097D}\ghostpdf.inf} 19:42:31.187
     inf:      {Query Configurability: C:\WINDOWS\system32\spool\DRIVERS\x64\{C614085E-E213-4510-A024-3DB13D4B097D}\ghostpdf.inf} 19:42:31.765
     inf:           Driver package 'ghostpdf.inf' is configurable.
     inf:      {Query Configurability: exit(0x00000000)} 19:42:31.890
     flq:      Copying 'C:\WINDOWS\system32\spool\DRIVERS\x64\{C614085E-E213-4510-A024-3DB13D4B097D}\ghostpdf.cat' to 'C:\WINDOWS\System32\DriverStore\Temp\{57d761d7-7fbf-7744-ae5d-8422f41a335a}\ghostpdf.cat'.
     flq:      Copying 'C:\WINDOWS\system32\spool\DRIVERS\x64\{C614085E-E213-4510-A024-3DB13D4B097D}\ghostpdf.inf' to 'C:\WINDOWS\System32\DriverStore\Temp\{57d761d7-7fbf-7744-ae5d-8422f41a335a}\ghostpdf.inf'.
     flq:      Copying 'C:\WINDOWS\system32\spool\DRIVERS\x64\{C614085E-E213-4510-A024-3DB13D4B097D}\GHOSTPDF.PPD' to 'C:\WINDOWS\System32\DriverStore\Temp\{57d761d7-7fbf-7744-ae5d-8422f41a335a}\GHOSTPDF.PPD'.
     sto:      {DRIVERSTORE IMPORT VALIDATE} 19:42:31.999
!!!  sig:           Driver package INF file hash is not present in catalog file. Filename = ghostpdf.inf, Error = 0xE000024B
!!!  sig:           Driver package appears to be tampered, and Code Integrity is enforced.
!!!  sig:           Driver package failed signature validation. Error = 0xE000024B
     sto:      {DRIVERSTORE IMPORT VALIDATE: exit(0xe000024b)} 19:42:32.671
!!!  sig:      Driver package failed signature verification. Error = 0xE000024B
!!!  sto:      Failed to import driver package into Driver Store. Error = 0xE000024B
     sto: {Stage Driver Package: exit(0xe000024b)} 19:42:32.671
<<<  Section end 2018/08/30 19:42:32.671
<<<  [Exit status: FAILURE(0xe000024b)]

I believe I have found the error.

Please try manually importing the driver package into the driverstore, but ensure you have backed up the Server beforehand.

Add Missing Package
1. Click the Start button and type cmd.exe in the search box.
2. Right-click on the cmd that comes up and select Run as administrator.
3. Once you are at the command prompt, copy/paste the following line and hit enter.
pnputil -a C:\WINDOWS\system32\spool\DRIVERS\x64\{C614085E-E213-4510-A024-3DB13D4B097D}\ghostpdf.inf

Let me know if it says successfully installed.

alvaro · Aug 31, 2018

Re: Windows 2016 Cumulative Update "we couldn't complete the update undoing changes"

Hi,
The server is a physical one, I can recover it from a disaster but it's not that easy than using virtual server, so instead of importing the driver manually, I delete the software (Ghostscript) and the drivers from the printers section in control panel.
After doing that, I restarted the server and I tried to install the update again with no success :-(
I attach you the new file.
Thanks again for your effort, you are my last hope

The beginning of the story: Boot Session: 2018/08/30 21:42:24

https://www.datafilehost.com/d/f7c85587

alvaro · Aug 31, 2018

Re: Windows 2016 Cumulative Update "we couldn't complete the update undoing changes"

Hi again,
I have a virtual server clone for testing now. When I tried the pnputil command doesn't work. In fact, the path doesn't exist.

Code:

Windows PowerShellCopyright (C) 2016 Microsoft Corporation. Todos los derechos reservados.


PS C:\Users\Administrador.000> cd C:\Windows\System32\spool\drivers\x64
PS C:\Windows\System32\spool\drivers\x64> dir




    Directorio: C:\Windows\System32\spool\drivers\x64




Mode                LastWriteTime         Length Name
----                -------------         ------ ----
d-----       31/08/2018     12:17                3
d-----       29/08/2018      9:56                PCC
d-----       15/07/2018     18:16                {4CAB1E2D-AEE8-4D65-BA27-42AEE7C08DC8}
d-----       02/02/2018     20:33                {E2DDAA6B-E9DA-4E44-BA1E-A65389BBD171}
------       02/04/2016     10:16          31364 CUSTPDFW.PPD
------       14/08/2008     14:13          31736 CUTEPDFW.PPD
------       07/03/2017      7:22          23552 HPCABOUT.DLL
------       07/03/2017      7:22          13312 HPCJRRPS.DLL
------       07/03/2017      7:22          33280 HPCJRUI.DLL
------       07/03/2017      7:22          21866 HPCLJX.HLP
------       07/03/2017      7:22           8704 HPCSTR.DLL
------       07/03/2017      7:22            185 HPLJPS1.INI
------       07/03/2017      7:22          66029 HP_CLJ85.PPD
------       09/04/2007     14:24         758664 mdigraph.dll
------       09/04/2007     14:23          46472 mdiui.dll
------       07/03/2017      7:22         237568 PS5UI.DLL
------       07/03/2017      7:22          26038 PSCRIPT.HLP
------       07/03/2017      7:22        1062696 PSCRIPT.NTF
------       07/03/2017      7:22         733696 PSCRIPT5.DLL
------       18/06/2013     17:09           5561 PS_SCHM.GDL
------       18/06/2013     17:09          23812 STDDTYPE.GDL
------       18/06/2013     17:09          59116 STDSCHEM.GDL
------       18/06/2013     17:09           2278 STDSCHMX.GDL




PS C:\Windows\System32\spool\drivers\x64>

Sysnative Windows Update · Aug 31, 2018

Re: Windows 2016 Cumulative Update "we couldn't complete the update undoing changes"

Please do the following: YouTube

alvaro · Sep 3, 2018

Re: Windows 2016 Cumulative Update "we couldn't complete the update undoing changes"

Hi,
I finally could install the update.
Because I can't access physically to the server, I used another method to install unsigned drivers using the instruccions from this link.
Top 2 Ways to Disable Driver Signature Enforcement on Windows 10/8.1/8/7/XP/Vista | Driver Talent

Code:

bcdedit.exe -set loadoptions DDISABLE_INTEGRITY_CHECKS
bcdedit.exe -set TESTSIGNING ON

You're the best!!!
Thanks for all your help and pacience

Sysnative Windows Update · Sep 3, 2018

Re: Windows 2016 Cumulative Update "we couldn't complete the update undoing changes"

That's great news! Take care!

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[SOLVED] Windows 2016 Cumulative Update "we couldn't complete the update undoing changes"

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