Win2016: cannot install updates since 02/2018

lklg · Aug 15, 2018

Hello,
this forum is my last hope. I haven't been getting updates on a Windows 2016 server for months. I tried pretty much everything you can find on the net (e.g.: install update over dism (online and offline), repair windows update, install an older updatepack,...)

The check for updates works, they are also downloaded and installed, but after the restart there is always an error message in the update history: Error during installation

There are only problems with the cumulative updates, MS Office updates work.

cbs log:
cbs.zip

sfcfix log:

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-08-15 12:38:33.156
Microsoft Windows Server 10 Build 14393 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-08-15 12:40:43.928
----------------------EOF-----------------------

Many thanks in advance
lklg

Sysnative Windows Update · Aug 15, 2018

Hello and welcome to Sysnative!

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try installing the update just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

11908d1430506241-windows-updates-fail-repeatedly-stop-jpg

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log

lklg · Aug 15, 2018

Hello,
the interesting thing is that the installation of the update is successful and only the restart has to be done. After the restart, however, the message appears that the update could not be installed.

here are the logfiles:
procmon.zip
cbs.zip

Sysnative Windows Update · Aug 15, 2018

Oh, you mean it fails at configuration?

lklg · Aug 16, 2018

yes, I think.
It's a virtual maschine, so I could capture a video:
Screencast

Sysnative Windows Update · Aug 16, 2018

Aha, please attach: C:\Windows\Inf\setupapi.dev.log.

lklg · Aug 16, 2018

Hello,
here it is:

setupapi.dev.log

Sysnative Windows Update · Aug 16, 2018

Please try the following:

DISM

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Get-Drivers
Let me know the output of the command.

lklg · Aug 16, 2018

Code:

Tool zur Imageverwaltung f�r die Bereitstellung
Version: 10.0.14393.0

Abbildversion: 10.0.14393.0

Liste der Treiber von Drittanbietern wird aus dem Treiberspeicher abgerufen...

Treiberpaketauflistung:

Ver”ffentlichter Name : oem0.inf
Originaldateiname : prnms009.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : Microsoft
Datum : 21.06.2006
Version : 10.0.14393.0

Ver”ffentlichter Name : oem1.inf
Originaldateiname : prnms001.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : Microsoft
Datum : 21.06.2006
Version : 10.0.14393.0

Ver”ffentlichter Name : oem10.inf
Originaldateiname : ctxdvcs.inf
Windows-intern : Nein
Klassenname : Citrix Driver
Anbietername : Citrix Systems, Inc.
Datum : 16.06.2017
Version : 7.15.0.577

Ver”ffentlichter Name : oem11.inf
Originaldateiname : ctxpn.inf
Windows-intern : Nein
Klassenname : Citrix Driver
Anbietername : Citrix Systems, Inc.
Datum : 16.06.2017
Version : 7.15.0.577

Ver”ffentlichter Name : oem12.inf
Originaldateiname : ctxsmcdrv.inf
Windows-intern : Nein
Klassenname : Citrix Driver
Anbietername : Citrix Systems, Inc.
Datum : 16.06.2017
Version : 7.15.0.577

Ver”ffentlichter Name : oem13.inf
Originaldateiname : ctxuvi.inf
Windows-intern : Nein
Klassenname : UniversalInjector
Anbietername : Citrix Systems, Inc.
Datum : 09.11.2017
Version : 7.15.1000.50

Ver”ffentlichter Name : oem14.inf
Originaldateiname : icappexport.inf
Windows-intern : Nein
Klassenname : Citrix Driver
Anbietername : Citrix Systems Inc.
Datum : 30.06.2017
Version : 7.15.0.11

Ver”ffentlichter Name : oem15.inf
Originaldateiname : pdcrypt1.inf
Windows-intern : Nein
Klassenname : Citrix Driver
Anbietername : Citrix Systems, Inc.
Datum : 13.07.2017
Version : 7.15.0.24

Ver”ffentlichter Name : oem16.inf
Originaldateiname : pdcrypt2.inf
Windows-intern : Nein
Klassenname : Citrix Driver
Anbietername : Citrix Systems, Inc.
Datum : 13.07.2017
Version : 7.15.0.24

Ver”ffentlichter Name : oem17.inf
Originaldateiname : pdrframe.inf
Windows-intern : Nein
Klassenname : Citrix Driver
Anbietername : Citrix Systems, Inc.
Datum : 13.07.2017
Version : 7.15.0.24

Ver”ffentlichter Name : oem18.inf
Originaldateiname : picadd.inf
Windows-intern : Nein
Klassenname : NetTrans
Anbietername : Citrix Systems, Inc.
Datum : 16.06.2017
Version : 7.15.0.577

Ver”ffentlichter Name : oem19.inf
Originaldateiname : picadm.inf
Windows-intern : Nein
Klassenname : NetService
Anbietername : Citrix Systems Inc.
Datum : 28.09.2017
Version : 7.15.1000.26

Ver”ffentlichter Name : oem2.inf
Originaldateiname : xennet.inf
Windows-intern : Nein
Klassenname : Net
Anbietername : Citrix
Datum : 11.01.2017
Version : 8.2.0.64

Ver”ffentlichter Name : oem20.inf
Originaldateiname : picapar.inf
Windows-intern : Nein
Klassenname : Ports
Anbietername : Citrix Systems Inc.
Datum : 16.06.2017
Version : 7.15.0.580

Ver”ffentlichter Name : oem21.inf
Originaldateiname : picaser.inf
Windows-intern : Nein
Klassenname : Ports
Anbietername : Citrix Systems Inc.
Datum : 16.06.2017
Version : 7.15.0.580

Ver”ffentlichter Name : oem22.inf
Originaldateiname : picavc.inf
Windows-intern : Nein
Klassenname : NetService
Anbietername : Citrix Systems Inc.
Datum : 28.09.2017
Version : 7.15.1000.26

Ver”ffentlichter Name : oem23.inf
Originaldateiname : tdica.inf
Windows-intern : Nein
Klassenname : NetTrans
Anbietername : Citrix Systems, Inc.
Datum : 18.07.2017
Version : 7.15.0.28

Ver”ffentlichter Name : oem24.inf
Originaldateiname : twexport.inf
Windows-intern : Nein
Klassenname : Citrix Driver
Anbietername : Citrix Systems
Datum : 30.06.2017
Version : 7.15.0.11

Ver”ffentlichter Name : oem25.inf
Originaldateiname : wdica.inf
Windows-intern : Nein
Klassenname : Citrix Driver
Anbietername : Citrix Systems, Inc.
Datum : 30.06.2017
Version : 7.15.0.11

Ver”ffentlichter Name : oem26.inf
Originaldateiname : citrixupd.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : Citrix
Datum : 07.11.2017
Version : 7.15.1000.46

Ver”ffentlichter Name : oem27.inf
Originaldateiname : ctxusbm.inf
Windows-intern : Nein
Klassenname : ctxusbm
Anbietername : Citrix Systems Inc.
Datum : 21.09.2017
Version : 14.9.1000.8

Ver”ffentlichter Name : oem28.inf
Originaldateiname : ctxusbr.inf
Windows-intern : Nein
Klassenname : CitrixUSBDevices
Anbietername : Citrix Systems Inc.
Datum : 29.05.2017
Version : 14.8.0.1003

Ver”ffentlichter Name : oem29.inf
Originaldateiname : cvhdmp.inf
Windows-intern : Nein
Klassenname : SCSIAdapter
Anbietername : Citrix
Datum : 29.06.2017
Version : 7.15.0.3

Ver”ffentlichter Name : oem3.inf
Originaldateiname : xenvif.inf
Windows-intern : Nein
Klassenname : System
Anbietername : Citrix
Datum : 26.07.2017
Version : 8.2.1.152

Ver”ffentlichter Name : oem30.inf
Originaldateiname : prnms006.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : Microsoft
Datum : 29.04.2013
Version : 16.0.1626.4000

Ver”ffentlichter Name : oem31.inf
Originaldateiname : cjusbw6.inf
Windows-intern : Nein
Klassenname : SmartCardReader
Anbietername : REINER SCT
Datum : 20.03.2015
Version : 6.1.0.0

Ver”ffentlichter Name : oem32.inf
Originaldateiname : oemsetup.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : Ricoh
Datum : 09.12.2015
Version : 1.4.0.0

Ver”ffentlichter Name : oem33.inf
Originaldateiname : oemsetup.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : Ricoh
Datum : 09.12.2015
Version : 1.6.0.0

Ver”ffentlichter Name : oem34.inf
Originaldateiname : oemsetup.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : Ricoh
Datum : 11.10.2013
Version : 1.1.0.0

Ver”ffentlichter Name : oem35.inf
Originaldateiname : oemsetup.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : Ricoh
Datum : 22.07.2015
Version : 1.6.0.0

Ver”ffentlichter Name : oem36.inf
Originaldateiname : oemsetup.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : Ricoh
Datum : 17.02.2016
Version : 1.14.0.0

Ver”ffentlichter Name : oem37.inf
Originaldateiname : oemsetup.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : UTAX/TA
Datum : 31.07.2017
Version : 7.2.731.0

Ver”ffentlichter Name : oem38.inf
Originaldateiname : hprw64.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : Wincor Nixdorf
Datum : 10.04.2013
Version : 1.2.1.0

Ver”ffentlichter Name : oem39.inf
Originaldateiname : smjt100.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : Star Micronics
Datum : 11.01.2011
Version : 2.0.0.0

Ver”ffentlichter Name : oem4.inf
Originaldateiname : xenvbd.inf
Windows-intern : Nein
Klassenname : SCSIAdapter
Anbietername : Citrix
Datum : 17.07.2017
Version : 8.2.1.158

Ver”ffentlichter Name : oem40.inf
Originaldateiname : smjt100.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : Star Micronics
Datum : 16.11.2015
Version : 2.2.0.0

Ver”ffentlichter Name : oem41.inf
Originaldateiname : r4600.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : RICOH
Datum : 20.10.2017
Version : 2.4.0.0

Ver”ffentlichter Name : oem42.inf
Originaldateiname : r4600.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : RICOH
Datum : 30.01.2018
Version : 2.6.0.0

Ver”ffentlichter Name : oem43.inf
Originaldateiname : r4600.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : RICOH
Datum : 08.05.2018
Version : 2.8.0.0

Ver”ffentlichter Name : oem44.inf
Originaldateiname : oemsetup.inf
Windows-intern : Nein
Klassenname : Printer
Anbietername : Ricoh
Datum : 28.03.2018
Version : 4.18.0.0

Ver”ffentlichter Name : oem5.inf
Originaldateiname : xeniface.inf
Windows-intern : Nein
Klassenname : System
Anbietername : Citrix
Datum : 28.06.2017
Version : 8.2.1.102

Ver”ffentlichter Name : oem6.inf
Originaldateiname : xenbus.inf
Windows-intern : Nein
Klassenname : System
Anbietername : Citrix
Datum : 06.07.2017
Version : 8.2.0.113

Ver”ffentlichter Name : oem7.inf
Originaldateiname : cdfdrv.inf
Windows-intern : Nein
Klassenname : Citrix Driver
Anbietername : Citrix Systems, Inc.
Datum : 14.10.2016
Version : 7.1.2.0

Ver”ffentlichter Name : oem8.inf
Originaldateiname : icak2m.inf
Windows-intern : Nein
Klassenname : IcaK2m Passthru
Anbietername : Citrix Systems, Inc.
Datum : 16.06.2017
Version : 7.15.0.577

Ver”ffentlichter Name : oem9.inf
Originaldateiname : icausbb.inf
Windows-intern : Nein
Klassenname : USB
Anbietername : Citrix Systems Inc.
Datum : 28.09.2017
Version : 7.15.1000.22

Der Vorgang wurde erfolgreich beendet.

Sysnative Windows Update · Aug 16, 2018

Are any printers connected to the Server, and if so, which?

lklg · Aug 16, 2018

no printer is directly connected, all print jobs are handled by the spool server.
Users on this server uses different printers:

Sysnative Windows Update · Aug 16, 2018

I see. Thank you. Can you please try rebooting into the Clean Boot State and retrying updates?

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

lklg · Aug 16, 2018

first try: negative
just started a second try

Sysnative Windows Update · Aug 16, 2018

If it didn't work the first time, it's not going to work the second time. Can you tell me (if you remember) what was done on the Server before updates stopped working?

lklg · Aug 17, 2018

softwaremaniac said:
Can you tell me (if you remember) what was done on the Server before updates stopped working?

I wish I could

Sysnative Windows Update · Aug 17, 2018

OK. Please try creating a new user account and naming it Test. Give it Admin privileges and log onto it. Retry updates.

lklg · Aug 20, 2018

softwaremaniac said:
OK. Please try creating a new user account and naming it Test. Give it Admin privileges and log onto it. Retry updates.

no success

Sysnative Windows Update · Aug 21, 2018

Can I see your Device Manager fully expanded and an export of Event Logs?

How to Export Event Viewer Logs – TechSmith Support

lklg · Aug 22, 2018

Log Files + Screenshot:

link

Sysnative Windows Update · Aug 24, 2018

Code:

>>>  [Device Install (DiInstallDevice) - SWD\PRINTENUM\{9E9B15AF-BA9A-457B-AAFD-8053D0EA2AE2}]
>>>  Section start 2018/07/30 15:46:33.645
      cmd: C:\Windows\system32\svchost.exe -k netsvcs
     ndv: Flags: 0x0000000a
     dvi: Class GUID of device remains: {4d36e979-e325-11ce-bfc1-08002be10318}.
     sto: {Setup Import Driver Package: C:\Windows\INF\oem36.inf} 15:46:33.648
     sto:      Driver package already imported as 'oem36.inf'.
     sto: {Setup Import Driver Package - exit (0x00000000)} 15:46:33.650
     dvi: Searching for hardware ID(s):
     dvi:      printenum\printerconnection
     dvi:      usbprint\ricohmp_c45037bfb
     dvi: Searching for compatible ID(s):
     dvi:      genprinterconnection
     dvi:      swd\genericraw
     dvi:      swd\generic
     dvi: Class GUID of device remains: {4d36e979-e325-11ce-bfc1-08002be10318}.
     dvi: {Plug and Play Service: Device Install for SWD\PRINTENUM\{9E9B15AF-BA9A-457B-AAFD-8053D0EA2AE2}}
     ndv:      Driver INF Path: C:\Windows\INF\oem36.inf
     ndv:      Driver Node Name: oemsetup.inf:c14a32c52e8f7594:RICOH_MP_C4503_64.dat:1.14.0.0:usbprint\ricohmp_c45037bfb
     ndv:      Driver Store Path: C:\Windows\System32\DriverStore\FileRepository\oemsetup.inf_amd64_8ea7f037cb6d7597\oemsetup.inf
     dvi:      Searching for hardware ID(s):
     dvi:           printenum\printerconnection
     dvi:           usbprint\ricohmp_c45037bfb
     dvi:      Searching for compatible ID(s):
     dvi:           genprinterconnection
     dvi:           swd\genericraw
     dvi:           swd\generic
     dvi:      Class GUID of device changed to: {4d36e979-e325-11ce-bfc1-08002be10318}.
     ndv:      {Core Device Install} 15:46:33.683
     ndv:           {Install Device - SWD\PRINTENUM\{9E9B15AF-BA9A-457B-AAFD-8053D0EA2AE2}} 15:46:33.685
     ndv:                Parent device: SWD\PRINTENUM\PrintQueues
     ndv:                {Configure Device - SWD\PRINTENUM\{9E9B15AF-BA9A-457B-AAFD-8053D0EA2AE2}} 15:46:33.687
     ndv:                     Parent device: SWD\PRINTENUM\PrintQueues
!    ndv:                     Device class {4d36e979-e325-11ce-bfc1-08002be10318} is not configurable.
     ndv:                {Configure Device - exit(0x00000032)} 15:46:33.689
     dvi:                {DIF_ALLOW_INSTALL} 15:46:33.689
     dvi:                     Using exported function 'ClassInstall32' in module 'C:\Windows\system32\ntprint.dll'.
     dvi:                     Class installer == ntprint.dll,ClassInstall32
     dvi:                     Class installer: Enter 15:46:33.692
     dvi:                     Class installer: Exit
     dvi:                     Default installer: Enter 15:46:33.694
     dvi:                     Default installer: Exit
     dvi:                {DIF_ALLOW_INSTALL - exit(0xe000020e)} 15:46:33.695
     dvi:                {DIF_INSTALLDEVICEFILES} 15:46:33.695
     dvi:                     Class installer: Enter 15:46:33.695
     dvi:                     Class installer: Exit
     dvi:                {DIF_INSTALLDEVICEFILES - exit(0x00000000)} 15:46:34.769
     dvi:                {DIF_REGISTER_COINSTALLERS} 15:46:34.769
     dvi:                     Reset Device: Resetting device configuration. 15:46:34.770
     dvi:                     Reset Device: Resetting device configuration completed. 15:46:34.770
     dvi:                     Class installer: Enter 15:46:34.771
     dvi:                     Class installer: Exit
     dvi:                     Default installer: Enter 15:46:34.771
     dvi:                     Default installer: Exit
     dvi:                {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 15:46:34.772
     dvi:                {DIF_INSTALLINTERFACES} 15:46:34.773
     dvi:                     Class installer: Enter 15:46:34.773
     dvi:                     Class installer: Exit
     dvi:                     Default installer: Enter 15:46:34.774
     dvi:                     Default installer: Exit
     dvi:                {DIF_INSTALLINTERFACES - exit(0x00000000)} 15:46:34.775
     dvi:                {DIF_INSTALLDEVICE} 15:46:34.775
     dvi:                     Class installer: Enter 15:46:34.775
!!!  dvi:                     Class installer: failed(0x00000490)!
     dvi:                {DIF_INSTALLDEVICE - exit(0x00000490)} 15:46:34.780
!!!  ndv:                Error(00000490) installing device!
!    ndv:                Queueing up error report since device installation failed...
     ndv:           {Install Device - exit(0x00000490)} 15:46:35.304
     ndv:      {Core Device Install - exit(0x00000490)} 15:46:35.304
     dvi:      {DIF_DESTROYPRIVATEDATA} 15:46:35.304
     dvi:           Class installer: Enter 15:46:35.305
     dvi:           Class installer: Exit
     dvi:           Default installer: Enter 15:46:35.306
     dvi:           Default installer: Exit
     dvi:      {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 15:46:35.306
     ump: {Plug and Play Service: Device Install exit(00000490)}
!!!  ndv: Device install failed for device.
<<<  Section end 2018/07/30 15:46:35.360
<<<  [Exit status: FAILURE(0x00000490)]

A device driver installation is causing the issue.

Win2016: cannot install updates since 02/2018

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