[SOLVED] Windows Update Not Working (Win7 x64 SP1)

EuG00 · Aug 14, 2018

Hi,
I've been having an issue running Windows Update on my machine (Intel I7-3770K | 16GB of RAM | Win7 Ultimate x64 SP1) for sometime now :banghead::

I found this forum and followed the guide posted here: Windows Update Forum Posting Instructions :thumbsup2:
The SFC scan resulted in the following:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.

Windows Resource Protection could not perform the requested operation.
C:\Windows\system32>

The SFCFix resulted in the following:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-08-14 14:23:12.584
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

SFCFix version 3.0.0.0 by niemiro has encountered an unhandled exception.
Currently storing 0 datablocks.
Finish time: 2018-08-14 14:26:11.777
----------------------EOF-----------------------

The CBS Folder is linked here: CBS.zip - Google Drive

I really appreciate any assistance with getting this issue resolved.
Thank you in advance! :thumbsup2:

Sysnative Windows Update · Aug 14, 2018

Hello and welcome!

Has the RAM been tested? If not, please test it, because there is a possibility that these corruptions were caused by bad RAM stick.

EuG00 · Aug 14, 2018

softwaremaniac said:
Hello and welcome!

Has the RAM been tested? If not, please test it, because there is a possibility that these corruptions were caused by bad RAM stick.

Thank you for quick reply.
So the backstory is that I've had this machine for sometime and about a year ago or so started having horrific freezing/crashing issues.
I've tried a million different things, replaced my SSD, did completely clean install of Win7... all to no avail. :banghead:
In the end it did end up being a bad memory stick. I had it replaced by CRUCIAL with brand new ones (both sticks actually) which fixed the issue. :dance:

However, since Windows was reinstalled when I still had the bad stick in, based on what you're saying, could the corruption have occurred while I still had the bad memory stick in?
If so, how do I fix it?

Thank you!

Sysnative Windows Update · Aug 14, 2018

Thank you. That explains the errors I'm seeing! And yes, the bad stick is the most likely cause of this mess.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service and just provide the link here.

EuG00 · Aug 14, 2018

softwaremaniac said:
Thank you. That explains the errors I'm seeing! And yes, the bad stick is the most likely cause of this mess.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service and just provide the link here.

Makes sense.
Here's the link to zipped up COMPONENTS file: COMPONENTS.zip - Google Drive

Thank you!

Sysnative Windows Update · Aug 14, 2018

Please start with the following:

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Run SURT again and attach CheckSUR.log.

EuG00 · Aug 15, 2018

Here you go.

Thanks.

Sysnative Windows Update · Aug 24, 2018

Apologies for the delay! Do you still require assistance?

EuG00 · Aug 27, 2018

softwaremaniac said:
Apologies for the delay! Do you still require assistance?

Yes, please.
I'm still experiencing the same issue, so help is appreciated!

Sysnative Windows Update · Aug 28, 2018

Step 1 - Replace Components Hive Manually

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download COMPONENTS.ZIP and save to your desktop.
Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
Now we have the COMPONENTS file that we will be using to replace your current one.
Navigate to C:\Windows\System32\config
Right-click on the current COMPONENTS file and select rename. Rename it to COMPONENTS.bad.
Note: If you get an error that the file is in use, reboot your computer and then try again.
Take the file from the Components folder on your desktop and paste it into C:\Windows\System32\config

Afterwards, please run SURT and attach CheckSUR.log.

EuG00 · Sep 7, 2018

Hi, sorry I just got to this message and the file you linked is no longer available on Dropbox.
Can you please relink?

Thank you

Sysnative Windows Update · Sep 8, 2018

Sure!

Step 1 - Replace Components Hive Manually

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download COMPONENTS.ZIP and save to your desktop.
Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
Now we have the COMPONENTS file that we will be using to replace your current one.
Navigate to C:\Windows\System32\config
Right-click on the current COMPONENTS file and select rename. Rename it to COMPONENTS.bad.
Note: If you get an error that the file is in use, reboot your computer and then try again.
Take the file from the Components folder on your desktop and paste it into C:\Windows\System32\config

Afterwards, please run SURT and attach CheckSUR.log.

EuG00 · Sep 9, 2018

Thank you very much!
Looks like it's fixed.
I followed instructions and was able to run Windows Update FINALLY!!!

Thank you again!!

Sysnative Windows Update · Sep 9, 2018

That's awesome news! Take care!

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[SOLVED] Windows Update Not Working (Win7 x64 SP1)

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