Hi- I am new to the forum having been sent here from the Pale Moon site. I am 70 years old and not really very well educated in much beyond the basics. I have only one device, a PC running windows 7.
I have an issue with system restore for ages I never bother with but I cannot do a system restore rhat completes.. I see there is a registry problem and the restore point was destroyed. I have lived with that as i had no other issues. However, I am a bit of a privacy nut and decided to move to Protonmail about a month ago. I use a paid version to make it work with Outlook. They only supported 2010 and higher and i had 2007 (actually I have office but only use outlook and word). So I updated office to 2010. Proton worked with Outlook briefly and then stopped. I was trying to fix that.
I ran everything I could find that came from Microsoft. This included sfc /scannow which showed and error. I went from there even trying to repair things using my Windows DVD. Nothing seemed to work, so I tried running chkdsk /f /r. 5 hours and when I tried Outlook it all worked OK. I ditched my old email and notified everybody and everywhere I should of the email addy change. And then I set out to customize it all. I was playing around in Outlook and the next thing i know, nothing downloads. It barely works and what i have that does is their All Mail folder. I can also work on their site via my browser- Pale Moon 27.9.4.
Before coming here the last thing i tried was to run sfc /scannow in safe mode. I wanted to post it on the Pale Moon forum but it exceeded the maximum character limit. I have run the tool by niemiro:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-07-28 01:38:01.365
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.
AutoAnalysis::
WARNING: Failed to get store name from identity name with return code 2 for component prnhp002.inf and file Amd64\HPZLAwn7.DLL. File is reported as corrupt by SFC.
CORRUPT: Amd64\HPZLAwn7.DLL of component prnhp002.inf.
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.
Successfully processed all directives
Here is the CBS zip file
View attachment CBS.zip
I ran the windows malicious software tool today and it found nothing.
I was headed next to a VPN and then to Linux. I am seriously considering going to Fastmail and getting a refund from Proton. Their support is awful. I do not use social media so I have to work with them vie email. They have no forum. I do not care about encrypted email only that my provider not read my email and use the information to push ads at me or sell it. I am happy to pay to avoid that.
If you want to see my thread re this on the Pale Moon site, here is the addy
I need Windows 7 help - Pale Moon forum
I am not very digitally educated. I can handle the basics is about it. I do not mess with my registry ever. I trust the people who sent me here, so I trust whomever tries to help me here as well. I will be patient. Aside from being inconvenienced by this, basically everything else works fine. I am able to download the security only Windows 7 updates from the catalog.
Thanks in advance for any help.
