[SOLVED] [7SP1 x64] KB2952664 and KB4338818: Error code 80070490

lmnop123 · Jul 23, 2018

You guys helped me about 7 months ago with the same KB2952664 not installing. Sadly, it has returned.

For reference, the old thread is here: [7SP1Pro x64] Updates KB2952664 and KB4048957: Error code 80073701

There are actually two updates that aren't installing:

KB2952664 (Error Code 80070490)
KB4338818 (Error Code 80070490)

I have already:
Run SFC Scan (no integrity violations)
Installed SURT
Run SFCFix (no issues found)

The CBS folder is here: Dropbox - CBS.zip

Thanks, as always!

lmnop123 · Jul 27, 2018

Help? I have followed nearly every troubleshooter I can find, renamed software distribution folder and catroot2 folders, nothing works.

The maddening thing is, nothing reports any errors, except windows update troubleshooter:

Sysnative Windows Update · Jul 29, 2018

Reserving this one as the OP contacted me personally.

Sysnative Windows Update · Jul 29, 2018

Please attempt installing only KB2952664 and attach CBS.log after it fails.

lmnop123 · Jul 29, 2018

Do I need to reinstall SURT before I upload the CBS.log?

lmnop123 · Jul 29, 2018

Amazing! KB2952664 installed!

The CBS folder is here: Dropbox - CBS.zip

Should I continue trying to install updates?

lmnop123 · Jul 30, 2018

Well, I couldn't resist and I tried to install KB4338818 but got the same error (code 80070490). It seems KB4338818 is the issue.

lmnop123 · Jul 30, 2018

Here is latest CBS.log: Dropbox - CBS.zip

Sysnative Windows Update · Jul 30, 2018

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put tags around the log to break up the text.

lmnop123 · Jul 30, 2018

Code:

SFCFix version 3.0.0.0 by niemiro.Start time: 2018-07-30 11:00:33.400
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Justin\Desktop\SFCFixScript.txt [0]








FileScan::
[0: 1] C:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_153b489118ee37b8\usb.inf
File is untraceable.
 Found: ltH2h6r4SiX9xAVQhjU9vO04nrTddzTcmJBEALbUaeo=
 Version number not available.
Trace not available.






[1: 2] C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.17514_none_291e6c652511ddb0\usb.inf
 Expected: b568cnEeNzBGO2ghkOM/YfyrWsrTxKXUPqC92weJKX0=
 Expected: 6.1.7601.17514 Found: Version number not available.
Failed to trace component amd64_usb.inf_31bf3856ad364e35_6.1.7601.17514_none_291e6c652511ddb0 with return code -2.


 [C:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_269d7150439b3372\usb.inf]




[2: 1] C:\Windows\inf\usb.inf
File is untraceable.
 Found: F/be4V9Wr7KxDkAUVe3q3Lmxq59fPD5jBpP/MrFtc2U=
 Version number not available.
Trace not available.






[3: 1] C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.23933_none_299141303e40c6bc\usb.inf
 Expected: yiILrbSLQN9w3mV3szNtujd/pNvcUueWpYP08llqSkg=
 Expected: 6.1.7601.23933 Found: Version number not available.
Failed to trace component amd64_usb.inf_31bf3856ad364e35_6.1.7601.23933_none_299141303e40c6bc with return code -2.






[4: 2] C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.18328_none_2917830d25167e50\usb.inf
 Expected: x5tzIwbcyKtRYG6A84RcZEsZpKQdlKxQR0GAT9DKhL8=
 Expected: 6.1.7601.18328 Found: Version number not available.
Failed to trace component amd64_usb.inf_31bf3856ad364e35_6.1.7601.18328_none_2917830d25167e50 with return code -2.


 [C:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_42d7284868af1f40\usb.inf]




[5: 1] C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.22526_none_299f212a3e35e893\usb.inf
 Expected: RnwCLHfKablmOIv+XhSapgiGNEpzdg70thExHGQt2yI=
 Expected: 6.1.7601.22526 Found: Version number not available.
Failed to trace component amd64_usb.inf_31bf3856ad364e35_6.1.7601.22526_none_299f212a3e35e893 with return code -2.






[6: 2] C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.23529_none_29a20b403e334e39\usb.inf
 Expected: F/be4V9Wr7KxDkAUVe3q3Lmxq59fPD5jBpP/MrFtc2U=
 Expected: 6.1.7601.23529 Found: Version number not available.
Failed to trace component amd64_usb.inf_31bf3856ad364e35_6.1.7601.23529_none_29a20b403e334e39 with return code -2.


 [C:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_8b3e07e01c1828b1\usb.inf]




[7: 1] C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.24138_none_29961caa3e3c75d8\usb.inf
 Expected: B766ZMa5cq8SMFEVI8WqtMnNH5jNkGObqUKuqTpkTmU=
 Expected: 6.1.7601.24138 Found: Version number not available.
Failed to trace component amd64_usb.inf_31bf3856ad364e35_6.1.7601.24138_none_29961caa3e3c75d8 with return code -2.
FileScan:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 901 datablocks.
Finish time: 2018-07-30 11:01:00.962
Script hash: w6u2hSjF8YoS/1xD+pG2wLTeUiIaCJDEXe5d8s7ztWI=
----------------------EOF-----------------------

Sysnative Windows Update · Jul 30, 2018

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Try updates and if any fail, attach CBS.log.

lmnop123 · Jul 30, 2018

Code:

Fix result of Farbar Recovery Scan Tool (x64) Version: 21.07.2018Ran by Justin (30-07-2018 11:22:07) Run:1
Running from C:\Users\Justin\Desktop
Loaded Profiles: Justin (Available Profiles: Justin)
Boot Mode: Normal
==============================================


fixlist content:
*****************
CreateRestorePoint:
C:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_153b489118ee37b8
C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.17514_none_291e6c652511ddb0
C:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_269d7150439b3372
C:\Windows\inf\usb.inf
C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.23933_none_299141303e40c6bc
C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.18328_none_2917830d25167e50
C:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_42d7284868af1f40
C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.22526_none_299f212a3e35e893
C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.23529_none_29a20b403e334e39
C:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_8b3e07e01c1828b1
C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.24138_none_29961caa3e3c75d8
EmptyTemp:
*****************


Error: (0) Failed to create a restore point.
C:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_153b489118ee37b8 => moved successfully
C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.17514_none_291e6c652511ddb0 => moved successfully
C:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_269d7150439b3372 => moved successfully
C:\Windows\inf\usb.inf => moved successfully
C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.23933_none_299141303e40c6bc => moved successfully
C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.18328_none_2917830d25167e50 => moved successfully
C:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_42d7284868af1f40 => moved successfully
C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.22526_none_299f212a3e35e893 => moved successfully
C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.23529_none_29a20b403e334e39 => moved successfully
C:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_8b3e07e01c1828b1 => moved successfully
C:\Windows\winsxs\amd64_usb.inf_31bf3856ad364e35_6.1.7601.24138_none_29961caa3e3c75d8 => moved successfully


=========== EmptyTemp: ==========


BITS transfer queue => 8388608 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 195350784 B
Java, Flash, Steam htmlcache => 3891 B
Windows/system/drivers => 33650192152 B
Edge => 0 B
Chrome => 877614193 B
Firefox => 124677922 B
Opera => 0 B


Temp, IE cache, history, cookies, recent:
Users => 0 B
Default => 0 B
Public => 0 B
ProgramData => 0 B
systemprofile => 42254907 B
systemprofile32 => 99675 B
LocalService => 66228 B
NetworkService => 66228 B
Justin => 2904374320 B


RecycleBin => 3065799863 B
EmptyTemp: => 38.1 GB temporary data Removed.


================================




The system needed a reboot.


==== End of Fixlog 11:24:48 ====

Dropbox - CBS.zip

Sysnative Windows Update · Jul 30, 2018

Retrieve Components/Software Hives
Note: The Software hive has confidential and sensitive information in it so please send me a PM with a link to that particular hive so it's not in the public form.

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files.Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, two of which are named COMPONENTS and SOFTWARE.
Copy these two files to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right click on these files on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
You can close any open windows you have as well as the RegBack program now.

Sysnative Windows Update · Aug 1, 2018

Thank you for the hives! I'll have a look and prepare a fix.

lmnop123 · Aug 1, 2018

Thanks much @softwaremaniac! I appreciate your time.

Sysnative Windows Update · Aug 2, 2018

Thank you for your patience!

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

lmnop123 · Aug 2, 2018

Code:

Fix result of Farbar Recovery Scan Tool (x64) Version: 02.08.2018Ran by Justin (02-08-2018 14:16:54) Run:2
Running from C:\Users\Justin\Desktop
Loaded Profiles: Justin (Available Profiles: Justin)
Boot Mode: Normal
==============================================


fixlist content:
*****************
CreateRestorePoint:
cmd: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_usb.inf_31bf3856ad364e35_6.1.7601.22526_none_299f212a3e35e893]
[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_usb.inf_31bf3856ad364e35_6.1.7601.24138_none_29961caa3e3c75d8]
[-HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\usb.inf_31bf3856ad364e35_6.1.7601.22526_299f212a3e35e893]
[-HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\usb.inf_31bf3856ad364e35_6.1.7601.24138_29961caa3e3c75d8[
*****************


Error: (0) Failed to create a restore point.


========= reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS =========


The operation completed successfully.




========= End of CMD: =========


"HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_usb.inf_31bf3856ad364e35_6.1.7601.22526_none_299f212a3e35e893" => removed successfully
"HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_usb.inf_31bf3856ad364e35_6.1.7601.24138_none_29961caa3e3c75d8" => removed successfully
"HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\usb.inf_31bf3856ad364e35_6.1.7601.22526_299f212a3e35e893" => removed successfully
[-HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\usb.inf_31bf3856ad364e35_6.1.7601.24138_29961caa3e3c75d8[ => could not remove. ErrorCode1: 0xC000003A


==== End of Fixlog 14:16:54 ====

Sysnative Windows Update · Aug 2, 2018

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

lmnop123 · Aug 2, 2018

Code:

Fix result of Farbar Recovery Scan Tool (x64) Version: 02.08.2018Ran by Justin (02-08-2018 14:21:06) Run:3
Running from C:\Users\Justin\Desktop
Loaded Profiles: Justin (Available Profiles: Justin)
Boot Mode: Normal
==============================================


fixlist content:
*****************
CreateRestorePoint:
cmd: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
[-HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\usb.inf_31bf3856ad364e35_6.1.7601.24138_29961caa3e3c75d8]
*****************


Error: (0) Failed to create a restore point.


========= reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS =========


The operation completed successfully.




========= End of CMD: =========


"HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\usb.inf_31bf3856ad364e35_6.1.7601.24138_29961caa3e3c75d8" => removed successfully


==== End of Fixlog 14:21:06 ====

Sysnative Windows Update · Aug 2, 2018

Good.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

[SOLVED] [7SP1 x64] KB2952664 and KB4338818: Error code 80070490

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