1. #1

    Windows 8.1 failed update

    Dear all,

    I have a problem updating my win 8.1 since 2018/06/14
    It is KB4284815 and the error code is 80073701.
    Please helps and thanks a lot.

    Sincerely.


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  2. #2
    zcomputerwiz's Avatar
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    Re: Windows 8.1 failed update

    Hi there!

    Let's start with DISM.

    DISM /RestoreHealth Scan

    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

    1. Right-click on the Start button and select Command Prompt (Admin)
    2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

      Dism /Online /Cleanup-Image /RestoreHealth

      Wait for this to finish before you continue

      copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

    3. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.


    If the zip file is larger than 8MB, please use a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  3. #3

    Re: Windows 8.1 failed update

    This is the file. Please take a look, thank you!
    Attached Files Attached Files

  4. #4
    zcomputerwiz's Avatar
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    Re: Windows 8.1 failed update

    Looks good.

    I do see this:

    Code:
    2018-07-15 20:03:22, Info                  CSI    00000046 Error STATUS_CANNOT_DELETE while executing operation HardLinkFile on [l:328{164}]"\SystemRoot\WinSxS\amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.3.9600.19062_none_623a077956f17b67\aepic.dll, \??\C:\Windows\System32\aepic.dll"
    Please try the following:

    Clean Boot

    1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
    2. Type msconfig in the search box, and then tap or click msconfig.
    3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
    4. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager
    5. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
    6. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.


      https://support.microsoft.com/en-us/kb/929135


    Next, try to install the update again.

    If it fails, zip and attach C:\Windows\Logs\CBS\CBS.log
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  5. #5

    Re: Windows 8.1 failed update

    Still fails with code KB4338815 and KB4340558
    Here's the CBS.log
    Thanks!
    Attached Files Attached Files

  6. #6
    zcomputerwiz's Avatar
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    Re: Windows 8.1 failed update

    Install Update with DISM

    1. Download the update MSU here: http://download.windowsupdate.com/d/...4e15ae6113.msu
    2. Copy the MSU file to a convenient location (such as C:\temp).
    3. Click on the Start button and in the search box, type Command Prompt
    4. When you see Command Prompt on the list, right-click on it and select Run as administrator
    5. When command prompt opens, copy and paste the following commands into it, press enter after each

      cd C:\temp

      replace C:\temp with your path if different

      expand windows8.1-kb4338815-x64_9d87e0119193e0d35d0f3a1952e0ce4e15ae6113.msu -f:* C:\temp

      DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows8.1-kb4338815-x64.cab

    6. You should receive the message:
      The operation completed successfully.
      Restart Windows to complete this operation.
      Do you want to restart the computer now (Y/N)?

    7. Make sure to allow the computer to restart if prompted.

      If you receive any other message:
    8. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
    9. Paste (Ctrl+V) it into your next post.
    10. Zip and attach C:\Windows\Logs\CBS\CBS.log
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

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