Windows 7 64bit updates issue.

Exfso · Jun 18, 2018

I have run the sfcscannow and have a log for that, but cannot get the CBS to open or zip to desktop, message that file not found or do not have permission. It is in the C: logs folder but for some reason when following the instructions these errors pop up.
C:\users\PeterM~\appdata\local\temp\RAR$ML8516.35897\CBS.RAR: cannot open C:\ windows\logs\CBS\CBS.log Access denied
I have an older file on my desktop (5days ago) not sure if this will help, for some reason that did save but not as a zipped file but only a text file.

Exfso · Jun 18, 2018

Ok, looks like it might now be on the desktop.

Exfso · Jun 19, 2018

Just tried to update again, attached is the fail message

zcomputerwiz · Jun 25, 2018

Hi there!

Please try to install the update again, then when it fails zip and attach C:\Windows\Logs\CBS\CBS.log

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop.
Right-click on the CBS.TXT file on your Desktop and select Send To -> Compressed (zipped) Folder
Upload the zip from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.

Exfso · Jun 25, 2018

Ok, will do. I tried about a week ago, would I still have the CBS log for that on my computer?
Tried doing the copy paste into cmd and keep getting a syntax error!!

zcomputerwiz · Jun 26, 2018

The CBS log is regularly archived from other update activity, so trying the installation again is the quickest way since you will then only need the current CBS log :)

Exfso · Jun 26, 2018

I have 2 downloads and both have failed, tried to use the cut and paste of the command you typed into a command box entered and received a message about incorrect syntax, is the string you typed correct because my admin command prompt will not accept it. I even tried typing it in with the same result.

Exfso · Jun 26, 2018

attached is a screen shot of the cmd box.

zcomputerwiz · Jun 27, 2018

Very interesting.

Please try browsing to C:\Windows\Logs\CBS\ with Windows explorer, then right click on CBS.log and choose Copy.
Next, right click on some open space on your desktop and choose Paste.
Finally, right click on CBS.log on your desktop and choose Send To -> Compressed (Zipped) Folder

Once complete, upload the new file, CBS.zip and include the link here

Exfso · Jun 27, 2018

Just for information, I am operating off another computer at present, the one with the issues may have crapped a motherboard, so I will hold this fault if that is ok until I find out if I can get the other machine up and running.

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Windows 7 64bit updates issue.

Exfso

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Exfso

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Exfso

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zcomputerwiz

Windows Update Expert

Exfso

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zcomputerwiz

Windows Update Expert

Exfso

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Exfso

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zcomputerwiz

Windows Update Expert

Exfso

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