[SOLVED] Error installing KB4103723 on Windows Server 2016 (build 1607)

talishka · May 28, 2018

Hi!

Im suffering with this update, 2018-05 Cumulative Update for Windows Server 2016 for x64-based Systems (KB4103723).

I've tried to install it a few times but it gets stuck at 60% aprox, and then it rolls back with the famous message: [FONT=&quot]We couldn’t complete the updates, Undoing changes"[/FONT]Thanks in advance!

talishka · May 29, 2018

I forgot to mention:

SFC Result: OK, no corruptions.
DISM Result: OK, no corruptions.

talishka · May 30, 2018

No reply?

Sysnative Windows Update · May 31, 2018

Hello and welcome! Sorry about the delay! Please attach C:\Windows\Inf\setupapi.dev.log and setupapi.app.log.

talishka · Jun 1, 2018

Hi! No problem, i don't have setupapi.app file, but i've attached all my setupapi files.

Thanks!

Sysnative Windows Update · Jun 1, 2018

Please provide me with a HWID of your network card.

talishka · Jun 1, 2018

Of course!

PCI\VEN_8086&DEV_1539&SUBSYS_85F01043&REV_03

I had to do the following procedure to install that network card:

- As admin in cmd:

bcdedit -set loadoptions DISABLE_INTEGRITY_CHECKS
bcdedit -set TESTSIGNING ON

- reboot server

- Install the drivers \PRO1000\Winx64\NDIS64\

- As admin in cmd:

bcdedit -set loadoptions ENABLE_INTEGRITY_CHECKS
bcdedit -set TESTSIGNING OFF

Reboot again.

Without this procedure i was unable to install that network card.

Sysnative Windows Update · Jun 1, 2018

That confirmed what I saw in the logs.

Based on the logs, you have a driver issue of some sort that is causing the rollback to occur. Is your Device Manager clear or are there yellow exclamation marks somewhere?

Can you try installing the update from Clean Boot mode and attach CBS.log and setupapi.dev.log in case it fails.

talishka · Jun 1, 2018

Ok! No i don't have any exclamations, everything is working as expected. Ok, i'll try to do it in clean mode!

Sysnative Windows Update · Jun 3, 2018

Hi, any news?

talishka · Jun 4, 2018

I couldn't apply the update yet, it's a production server. I'll post as soon as i do it!

Sysnative Windows Update · Jun 4, 2018

Oh, I understand. Take your time.

talishka · Jun 5, 2018

what do you mean with clean boot? Selective Startup with only load system services?

Sysnative Windows Update · Jun 5, 2018

See here: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

talishka · Jun 5, 2018

Ok, i have three scenarios to test.

1. Apply update with clean boot
2. Apply update with disabled NIC/Ethernet
3. Apply after excute again:

bcdedit -set loadoptions DISABLE_INTEGRITY_CHECKS
bcdedit -set TESTSIGNING ON

Tomorrow i'll start with this.

Sysnative Windows Update · Jun 5, 2018

:thumbsup2:

talishka · Jun 6, 2018

Today i disabled the ethernet card from the device manager, and retried the update, it failed again. I attach my CBS and setupapi.dev

Sysnative Windows Update · Jun 6, 2018

Did you remove the driver completely?

talishka · Jun 6, 2018

Heh no!

How could i achieve the full remove of the driver from the operating system? right click on the network card in the device manager and uninstall will do the job?

Sysnative Windows Update · Jun 6, 2018

Is the driver still listed in the Device Manager? Has the Server been rebooted post-removal?

[SOLVED] Error installing KB4103723 on Windows Server 2016 (build 1607)

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