Windows 7 x64 KB4103718 fails with error 80073701

frustrated · May 23, 2018

A remote Windows 7 system downloads the update, creates a restore point and starts the install and fails.

SFC /scannow showed no issue

Installed SURT and rebooted same problem when attempting to install the update

Ran SFCFix. SFC quit after I believe step 4 showing the attached screen.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-05-23 00:15:49.873
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.

Failed to generate a complete zip file. Upload aborted.

SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-05-23 00:35:57.572
----------------------EOF-----------------------

frustrated · May 23, 2018

Downloading the KB4103718 from Windows Update Catalog produced the same results.

LInk to dropbox for CBS.zip file

SleepyDude · May 23, 2018

Hi,

Please try this:

Install Update using Dism

Please download KB4093118 http://download.windowsupdate.com/d..._5ea1778b896fcc764e0db8da7d094f62dc98d82f.msu save the file to c:\windows\temp
change the name of the update file to a smaller name windows6.1-KB4093118.msu
(keep the extension .msu in the end of the file name in case its visible if not ignore that)
open the Command Prompt as Administrator (Tutorial)
type or Copy & Paste the following commands line by line:

cd /d c:\windows\temp
expand windows6.1-KB4093118.msu -f:* C:\windows\temp
DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windows6.1-KB4093118.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation.
Do you want to restart the computer now (Y/N)?
Make sure to allow the computer to restart if prompted.

If you receive any other message:
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.

frustrated · May 25, 2018

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>cd /d c:\windows\temp

c:\Windows\Temp>expand windows6.1-KB4093118.msu -f:* C:\windows\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.

Adding C:\windows\temp\WSUSSCAN.cab to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB4093118-x64.cab to Extraction Queue
Adding C:\windows\temp\PkgInstallOrder.txt to Extraction Queue
Adding C:\windows\temp\PCIClearStaleCache.exe to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB4093118-x64-pkgProperties.txt to Extraction
Queue
Adding C:\windows\temp\Windows6.1-KB4093118-x64.xml to Extraction Queue

Expanding Files ....
Progress: 1 out of 6 files
Expanding Files Complete ...
6 files total.

c:\Windows\Temp>DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windo
ws6.1-KB4093118.cab

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

An error occurred trying to open - C:\windows\temp\windows6.1-KB4093118.cab Erro
r: 0x80070003

Error: 3

The system cannot find the path specified.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

c:\Windows\Temp>

-------------------------------------------------------------

Fixed that issue by using
DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windows6.1-KB4093118-x64.cab

(-x64 was missing in the cab file argument)

Finished the install but seen no reboot prompt but did so anyways.

frustrated · May 25, 2018

Question is why did you have me install KB4093118 when the issue is with KB4103718

frustrated · May 25, 2018

Was it to get KB4103718 to install which it did when Windows Update discovered it yet again? This time the KB4103718 installed without issue and the computer rebooted fine.

Thanks for the help solving this issue. Appreciate it.

SleepyDude · May 26, 2018

Hi,

Thank you for fixing my error on the instructions, well done. :thumbsup2:

We had to reinstall KB4093118 because your log show some errors related with this update when KB4103718 was installing.

I'm glad the issue is resolved.

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Windows 7 x64 KB4103718 fails with error 80073701

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